Airport Van Rental

Terrible operation all the way around.

Very nice experience

I used the Georgia location. The lady who answered the phone was very rude and did not want to make any accommodations. Marcus charged my credit card for an additional day that I did not have and Amir gave me wrong information. The company is not professional and was a rip off. I wouldn’t recommend using them.

Wish I would have read reviews earlier..... 0 stars. Rented a durango, it was 6pm at night( dark outside) denver had snow the day prior to renting so had road film and stiff all.over the car. Lady that did the walk around didnt have a working flashlight. Repeatedly said dont worry about it because you really cant see the damages. Got most of them marked but coukdnt see the little chip in the windshield. So we turn the car in and then get $1000 charge the day after we get home. Cant get any answers. Have plenty of pictures...

Great customer service and it was very quick/ easy! I will definitely use them again! Thank's to you guy's.

Vans were clean. Staff friendly and helpful. Great rental experience.

Very smooth rental beginning with the check in. Van was clean employees were super nice and helpful with directions.

Please check my reviews on this company on Google, Yelp and Facebook BEFORE you rent from here!!! I finally received a response from AVR after contacting the BBB. Their response (which I was able to post pictures of on other review sites) claimed the van had been inspected and found to be in working condition. PLEASE share the pictures with any professional with knowledge of tires. Ask them if these tires would have an effect on driving ability!!! STAY AWAY FROM AVR!!!! And since AVR is “asking” for reviews, I will ask the other 8 people that were in the van to write reviews also...

If there were an option for ZERO stars, that’s what I would give this company. Do NOT waste your time or money with them! My family of 8 rented a van in September from Sacramento. We were given a van with HORRIBLE alignment issues!!! The insides of the tires were worn almost to the steel. I called as soon as they opened the next morning and was told by “Daniel” to take the van to a tire shop and have used tires put on and they would reimburse me later. I was in town for 4 days for my daughters wedding!! I did not hat TIME nor did I have the MONEY to do this! I have gone round and round with this company! I have filed a complaint with the BBB and the company responded with BS! I have pictures, emails, and documentation of EVERYTHING! Please put this place out of business!!!

We rented a van from them through Expedia.com several months ago. When we showed up to get the van after waiting 30 minutes for a shuttle, they hit us with a bait and switch tactic. They said Expedia does not set their rates they do, and that they are tired of Expedia renting the vans for so cheap. They refused to honor the Expedia reservation which we paid for up front when we made the reservation, they then charged us an additional $700 to rent the van. We were stranded, so we needed a van. The van was mediocre in quality. We paid for unlimited mileage which we were told at check out was actually limited. Now, here it is several months later and they charged my VISA card for additional money without even a phone call or request for authorization. When I called them, nobody could give me an answer as to what the new charge was for, but they did tell me that another charge was going to take place in the same amount. I informed them that they were wrong to do this. The person I spoke with agreed, and apologized for the trouble, but could not give me any answers or reverse the charges. All they could do was give me a phone number and email to contact someone else. My response from them was, "Sorry, that is not my department.You need to contact someone else." So, I decided to call my bank a placed a stop payment on them and the bank reversed the unauthorized charges. Never again.....never....again.

My family and I rented two vans in Los Angeles on 8/13/19 thur8/17/19 one van had a lot of damage we mark the walk around form with dents and burns in the seat.If you are renting a van from LAX airport please check the vehicle out and take pictures

This is the worst company I have ever used. I made a reservation for a 2 15 passenger van and they gave me oldest oldest they had. There was a problem with one of the tires, I let the agent know and he said that's all we have. We got on the road next morning and the tire was shaking really bad, seat belts didn't work, it had flies inside and it was smelling smoke really bad. I asked to speak with managers and no one called. There was a person by the name of Marcus from customer service who called me and said he was going to call me within 10min. Never heard from him. I've been calling and leaving messages and no answer.

DO NOT USE THEM!!! Manager Maria is extremely unprofessional. She probably needs to change job fields. She doesn't know how to talk to customers and then acts sarcastic with you. I have rented cars in the past from other agencies and have never had a bad experience. I'm extremely disappointed and will NEVER rent from here again. The wait to pick up the van was over an hour and all they could offer was a 5% discount for wasting time. They also charge you $20 to drop off the vehicle after hrs. I regret not reading the reviews in advance. Wish there was an option to not select a Star as they do not deserve one.

I rented a van and everything was as I expected quick, friendly, and their prices are great! I always recommend my family and friends bc I know they will be taken care of with their car rental needs.

If you read through the other 1 star reviews... They say it all..... I rent Vans regularly and tried AVR one time........ one time... I never thought to read reviews on a van rental company?? As I have never had an issue before. Lesson learned. If you read this and the other 1 star reviews and you decide to use them...... good luck!

2 Shuttles I had to take 2 shuttles to get rental other than that it was great!

If you want an extremely dissatisfying experience, fraught with unprofessional employees, this is the place for you. I reserved 182 days in advance. After an arduous journey to even get to the rental place (involving 2 different shuttles and standing in a parking lot, out in the heat, with all of our luggage, to catch the second shuttle), I entered the Airport Van Rental (AVR) building, only to be greeted by at least 4 other disgruntled parties who did not look impressed, as they were waiting for their own van rentals (which were late). I was informed by the employee who assisted me, that I would not like any of her answers (at least she was honest- that I appreciated). She said there are no vans available right now, but you will get "something" sometime today. Thank goodness for vagueness. I reserved a 15 passenger van, only to be greeted by a 12 passenger van. Unfortunately, the group I was travelling with were ALL afraid to conquer LA driving, or else I would have abandoned AVR and would have gone elsewhere to rent two regular sized vehicles. However, I was far braver and had no choice but to rent a larger passenger van from AVR! I would even have brought an absolute stranger with our group and rented two 8 passenger SUV's to avoid this place (hind sight is 20/20). It gets better, continuing reading... The VAN arrived two hours late and don't forget the wrong one, not the 15 passenger we had reserved. However, we were told that AVR could not give us a time when a 15 passenger would be available, so we relented and accepted the 12 passenger (which we received no discount for a smaller van rental). Now, due to the extra time it took to shuttle to AVR and the LONG wait to rent the van, I got to waste time in rush hour, yeah! Upon entering the VAN, the olfactory senses were walloped by wafting urine and sweat. All seats were cloth and soiled. I immediately asked for air fresheners… what I received was a lite mist of some crappy spray that lasted until I reached the first corner. Well, at least I got to shop, along the way to our destination, for air fresheners at TARGET (we don't have target in Canada anymore, so I enjoyed being able to shop there and erect a forest of Pine Trees in the van). If you closed your eyes real tight you'd swear you were in a real forest somewhere nice, definitely NOT this lousy land barge that wreaks of other humans odors. Fast forward to day four, when I used the windshield wipers to clear dirt off the window at night, as the glare was awful. The driver’s side wiper was ruined and didn't remove anything. It only spread the dirt around, making it difficult to see. Now I had the pleasure of finding a gas station, to properly clean the window, at least I got to Ace Venture my way there to avoid striking objects. One would think that AVR would check all lights, fluids and wipers as all have to do with safety. Not this place. At the end of the trip, I followed the directions given to me, and dropped the VAN off at the adjacent building CL (parking), as it was early in the morning. I asked for a receipt and the attendant stated he didn't have any and that I would receive an email soon, confirming that I had dropped the VAN off. This is an important fact to remember. Almost 48 hours later, I get a call that sounds like this, verbatim, " When are you gonna bring our Van back?” I said, "I dropped it off Saturday.” The employee reiterated where is our VAN, when are you gonna drop if off? I said I am in Canada and I don't have your van. We will look into it and get back to you. ….Click the phone is hung up. This was a conversation that lacked any form of etiquette. I REALLY appreciated this person calling me at 23:10 hours on a Sunday evening. This made me worry all night that I got duped at the airport and someone actually stole the van. Never did get a call back from them. I then called the General Manager the next day, Mr. Batchelor. I told him about all of my concerns and he asked “where is our VAN?” At this point it became painfully obvious, this business has no form of inventory control, professionalism, common courtesy, they are void of core competencies associated with success, professionalism and interpersonal dynamics. Mr. Bachelor ended the conversation stating he would get back to me, he never did. I am assuming they located their van. At a bare minimum I would have expected AVR to reimburse me for the pine forest I purchased, to mask the odor of the urine express. Instead, Mr. Batchelor had a battery of excuses to address all the concerns I had. I also advised him that I had a discount card that was not honored, silent response to this as well. It pains me to rate AVR a star. I think a moon would be more appropriate. I truly hope someone other than the General Manager reads this review and develops a strategic plan for this location. The plan should include professional development across all domains. If the General Manager reads it conduct a SWOT analysis of you and your team. I am sure you will find something to work on. If you’ve done a SWOT do another one the first one didn’t work. Overall, I would avoid this place at ALL costs, unless you want to author a review like this.

I am severely upset with the service at the Portland location! The service I received at that location was a horrible way to start my vacation with my children. I was traveling from South Carolina to Portland, OR with my seven children (ages 2 – 14), by myself for 3 weeks. I rented a van from AVR to accommodate my family during our vacation based on online reviews and price. It was not inexpensive (over $2,000). When I booked the van I was under the impression that the van rental office was located at the Portland airport. A few days prior to my departure to Portland, I found out different, when the Portland office contacted me to let me know their airport shuttle was not running. As a lone parent with seven kids, I was very concerned about how I would be getting to the rental location. The location told me they could provide me with one Lyft ride. I was very upset because it is not possible to take all my kids and myself in a single Lyft and I was not willing to leave some of my children at the airport or have them ride with a stranger to the rental location…my whole family needed to go to the van location at one time. I called the 1-800 customer service number for AVR to try and resolve this issue. They assured me that the location could get two Lyft drivers at the same time. I arranged with a family member to meet me at PDX to help me with my kids and make sure they were not riding alone with a stranger. When I arrived at PDX I called the van location to arrange transportation to pick up my rental van. They were adamant that they could only summons one Lyft driver at a time and that I would have to leave half my kids at the airport and then they could summons another Lyft driver or I could pay for another Lyft myself. I asked if they could use the van I was renting to come get me and my kids and was told that was absolutely not possible. They did not care about my situation and were unwilling to help me at all! I am grateful I had a family member meet me at PDX and could help me and was able to order another Lyft and ride with half my kids. When I got to the rental location, I was told that AVR would take off the cost of the Lyft ride to the rental location, but not the $4.00 tip. Are you kidding me!?!?! I was not supposed to tip the driver who had to take a longer time due to my having car seats, luggage, etc? I am not that kind of person. Apparently, AVR (at least the Portland location) is that type of company. Furthermore, when I asked how I would be able to get back to the airport, I was told they would be able to drop me and my kids off in the van I had rented. Why couldn’t they do that to pick us up?! All the miscommunication and horrible service on AVR’s part got my vacation off to a very rough start. Had I known that the customer service was so poor at the Portland location I would have rented from another company. I am so disgusted that this company did not care about me or my family, at all!

When we picked up our 15 passenger van from the Salt Lake City the price was twice what I had been quoted. After 3 hours of trying to figure this all out we finally returned the van and rented 2 smaller vehicles from Avis for half the price of what AVR wanted to charge me. The agent was not authorized to refund me the full amount and instructed me to call AVR to get the rest of my money back. I have called multiple times, waited on hold, and also left multiple messages for someone from customer service to call me back and have still not heard from anyone at AVR. Very disappointed in their customer service. Would NOT rent from them again.

I rent the Van in San Francisco. At the time check out. I see gas not full, so the guy mark down on paperwork 6/8. But in their system still 8/8. After 1 day the battery dead ! I exchange other Van. At that time they charge me 5 gallons gas at $7:30/gallon. I didn't pay attention at that time. Aftet get home I look back paperwork then call them. They gave me the phone # of manager location. I call many time but they didn't pickup phone or not right person to resolve the problem for me. I tried email to the location I rent. They didn't response at all. I spent alot time for nothings. Stay away from AVR (ACE). At the time I return Van and see other people have problem with their rent too!!! I never go with them any more.