Airport Van Rental

3.456 out of 5 stars
3.5
Average1,000 reviews

TrustScore

3.5
3.456 out of 5 stars
Average
5 out of 5 stars
443
4 out of 5 stars
136
3 out of 5 stars
99
2 out of 5 stars
78
1 out of 5 stars
244
1,000 reviews in total

Review summary

Airport Van Rental has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
3 out of 5 stars
3/5

You need to pay your vendors

You need to pay your vendors

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0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

We made a reservation for a car

We made a reservation for a car. The plane was late and when we got there the office was closed. Went there when they op...Read more

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0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Prepaid reservation was cancelled on a…

Prepaid reservation was cancelled on a pretext and then was insulted by staff.

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0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Rental agency from Hell

Rental agency from Hell! They repeatedly emailed me the same directions for how to get picked up at the airport by calli...Read more

0
0
🔥 High engagement

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PAUL KLOC
PAUL KLOC
1 reviews
over 6 years ago
4 out of 5 stars

Good deal for the price

Clean vehicle, reasonable prices!! A bit far from airport, and minimal staff are only issues. Rental worked well for us however!!

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Barbara
Barbara
1 reviews
over 6 years ago
4 out of 5 stars

Things to be aware of

Customer service was friendly and competent. But I was surprised at the company having a different policy for accidents than other rental car companies. I feel this should have been disclosed in the reservation process not at the counter.

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Tim
Tim
1 reviews
over 6 years ago
1 out of 5 stars

Vehicle was fine but they were not…

Vehicle was fine but they were not prepared and we ended up waiting 3 hours for a dirty vehicle and they open so late in the morning that we were forced to Uber once dropping the vehicle, It's a very poorly run business!!

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EDGAR
EDGAR
1 reviews
over 6 years ago
1 out of 5 stars

not so good

Waited two hours in the cold rain after the dispatcher said the transfer to the off site location was on the way. Called several times and was assured that the pickup would be there immediately. Then the van was not ready when we got to the facility. Then when they found a van, it had no gas. Then the lady had to get another card to get gas. Missed our first prepaid appointment. The lady running the sign in facility was sweet and apologetic. The driver that eventually rescued us from the airport was great as was the Indian mechanic in the back.

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MELISSA
MELISSA
1 reviews
over 6 years ago
5 out of 5 stars

Easy

Easy, quick, affordable - I'll rent from them again.

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GH
GH
1 reviews
over 6 years ago
5 out of 5 stars

Excellent experience and good quality…

Excellent experience and good quality vehicles

Helpful?
Tricia
Tricia
1 reviews
over 6 years ago
5 out of 5 stars

Excellent company

Excellent company, picked us up at the airport as well as dropped us back off when we dropped the van at their location. Excellent, and friendly staff

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JOSELUIS
JOSELUIS
1 reviews
over 6 years ago
4 out of 5 stars

Thank's.

very expensive security. The others all things, was great. Thank you for all.

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THERESA
THERESA
1 reviews
over 6 years ago
1 out of 5 stars

Count on being overcharged upon the…

Count on being overcharged upon the return of the vehicle, if you have even a smudge of dirt on the exterior. They charged me $100 for cleaning because, when turning around on the side of the road, a bit of mud kicked up. I've attempted to contact them many times to discuss and my calls and emails have gone unanswered.

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JOE
JOE
1 reviews
over 6 years ago
5 out of 5 stars

Great rate and service!

Great rate and service!

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ADAM
ADAM
1 reviews
over 6 years ago
5 out of 5 stars

Easy

Easy, fast and friendly!

Helpful?
Romir
Romir
1 reviews
over 6 years ago
5 out of 5 stars

Airport Van Rental

Everything was fine and smooth

Helpful?
Robert
Robert
1 reviews
over 6 years ago
3 out of 5 stars

NOT HAVING VAN READY AFTER 6 MONTH…

NOT HAVING VAN READY AFTER 6 MONTH NOTICE WHEN WE ARRIVED. HAVING TO EXCHANGE FOR A SMALLER VAN THE NEXT DAY WHEN DROPPING OFF THE VAN AFTER VACATION HAD TO WALK TO THE MAIN PICKUP POINT.

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Global Images
Global Images
1 reviews
over 6 years ago
3 out of 5 stars

Headed to Hilton Head

The van and personnel were great. They helped us as best they could. The items that could be improved are the location and physical entrance to the rental lot. It is not readily seen as you pass it and has a large dip in the entrance that’s unnoticeable until you hit it. Check in and out were a breeze and the van seemed well maintained.

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ISHT
ISHT
1 reviews
over 6 years ago
4 out of 5 stars

Had pretty good experience with…

Had pretty good experience with customer service and the vehicle except had to wait for a very long time for the shuttle to pick us up from the airport on arrival. No prior instruction was given as to exactly where to wait.

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MARK
MARK
1 reviews
over 6 years ago
4 out of 5 stars

Closing time is not accurate

Closing time is not accurate. I got there before 12am, but the place is already close. Other than that, the car rental is very good! Cheap for 15 seaters!

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Chong
Chong
1 reviews
over 6 years ago
5 out of 5 stars

What a great deal and great service

What a great deal and great service! Would recommend them to anyone

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SACHIN
SACHIN
1 reviews
over 6 years ago
5 out of 5 stars

Fantastic!

Fantastic, on time delivery , great staff / service

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Ms. T.
Ms. T.
1 reviews
over 6 years ago
5 out of 5 stars

Always helpful

Always helpful, and understanding. I extended my time, and I had alot of items in the van for the homeless. They told me to come in just to check the mileage, and gave me items for the homeless. I really appreciate them. Thank you, You're The Best

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PRASHANT
PRASHANT
1 reviews
over 6 years ago
3 out of 5 stars

Drop off charges!

This facility is not at the airport, (there is however a shuttle service to the airport) and the facility charges airport extras. There is a drop off fee (25$) if you are dropping off outside operating hours. There is a mileage restriction for 'locals'. The vans are old and has lot of mileage on it. The agent made me call my insurance company in front of her to make sure that I had insurance on the rental, in spite of showing her the insurance proof! I would perhaps rent a better car/van from the airport next time given that the charges would be more or less same.

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