Airport Van Rental

3.456 out of 5 stars
3.5
Average1,000 reviews

TrustScore

3.5
3.456 out of 5 stars
Average
5 out of 5 stars
443
4 out of 5 stars
136
3 out of 5 stars
99
2 out of 5 stars
78
1 out of 5 stars
244
1,000 reviews in total

Review summary

Airport Van Rental has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
3 out of 5 stars
3/5

You need to pay your vendors

You need to pay your vendors

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🔥 High engagement
POPULAR
1 out of 5 stars
1/5

We made a reservation for a car

We made a reservation for a car. The plane was late and when we got there the office was closed. Went there when they op...Read more

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0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Prepaid reservation was cancelled on a…

Prepaid reservation was cancelled on a pretext and then was insulted by staff.

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0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Rental agency from Hell

Rental agency from Hell! They repeatedly emailed me the same directions for how to get picked up at the airport by calli...Read more

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0
🔥 High engagement

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SCOTT
SCOTT
1 reviews
over 6 years ago
4 out of 5 stars

Nice staff and fairly easy pick-up and…

Nice staff and fairly easy pick-up and drop-off process.

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REGINALD
REGINALD
1 reviews
over 6 years ago
4 out of 5 stars

Great price and great running vehicles

Great price and great running vehicles

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SWIMMIN
SWIMMIN
1 reviews
over 6 years ago
3 out of 5 stars

Pros and Cons

Pros: great Van and no trouble dropping it off. Was spacious but could not get the seats down to accommodate the luggage. Threw bags on the last seat. Hauls upto 15 people. Cons: when you buy insurance for the Van on Priceline or Expedia, it does not cover the Van or a truck. They only cover cars and we found out when picking up the van, therefore you won’t have a choice but to buy what the person offers you at the time of the rental pick up. The other problem is that the pick up area is not at the airport. It is off site, so you will need a shuttle from the airport when picking up the Van and a Uber from your hotel while dropping it off. It was a long process to pick up the Van and also the person at the desk gave a different price (higher) than what I signed up for on Priceline. I had to show that confirmation from Priceline to convince him to give me the accurate price.

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denise
denise
1 reviews
over 6 years ago
5 out of 5 stars

Very reliable shuttle service

Very reliable shuttle service. Each shuttle is very comfortable. They are very well organized. All the drivers were very pleasant. We enjoyed the service and I definitely recommend it.

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BRENDAN
BRENDAN
1 reviews
over 6 years ago
1 out of 5 stars

Terrible experience

Terrible experience, difficult to find the storefront, very dirty office. The time between being picked up from the airport and leaving the lot with the van was over 3 hours.

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Geoffrey
Geoffrey
1 reviews
over 6 years ago
5 out of 5 stars

Personal Service

Had to wait, because it was a small operation, but was very well served. Personal service and guidance.

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ROBERT
ROBERT
1 reviews
over 6 years ago
5 out of 5 stars

great experience

great experience

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RUBY
RUBY
1 reviews
over 6 years ago
5 out of 5 stars

Will do business here again!

Fast, friendly , very accommodating ran a little late they were great about it.

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Michelle
Michelle
1 reviews
over 6 years ago
2 out of 5 stars

Although your staff was extremely…

Although your staff was extremely pleasant, I waited for nearly 2 hours to get my vehicle. My plane landed at 11:30 am & I was at your building at 11:55. I didn’t get keys til 2pm There were only 7 renters in front of me. Not sure why the delay.

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Chad
Chad
1 reviews
over 6 years ago
4 out of 5 stars

Vegas/Hoover Dam Trip

Had a group of 13 that rented a van for the day to drive out to Hoover Dam. Van was ready for pick up when I arrived. The folks there were friendly enough and answered all of the questions. They even told us about a few things to do while we were in town that we didn't know about. If I'm ever in town again with such a big group, we will definitely use them again if needed.

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BRUCE
BRUCE
1 reviews
over 6 years ago
2 out of 5 stars

Very poor service at the location in Houston.

Very poor service. They have a very bad attitude, especially the manager. She really needs to get out of that kind of business. She has no people skills and she gives this company a bad reputation.

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Anonymous
Anonymous
1 reviews
over 6 years ago
5 out of 5 stars

Quick check in and check out

Quick check in and check out. Car was new and worked out perfectly.

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David
David
1 reviews
over 6 years ago
2 out of 5 stars

Once they get more staff

Once they get more staff, I am sure they will improve. Price is low though.....

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Xu
Xu
1 reviews
over 6 years ago
4 out of 5 stars

The inside of van isn't very…

The inside of van isn't very clean,there are some yellow food sticks in the storage box,I took some time to clean it up.

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R.K.
R.K.
1 reviews
over 6 years ago
3 out of 5 stars

There was not a clearly marked pickup…

There was not a clearly marked pickup van from the airport. We waited for over 30 minutes to be picked up. Other rental companies went by us more then four times. I called to the office and the girl was rather rude to us and said if we weren’t standing in a certain spot we would miss our ride. The van was just a white with no markings she neotold is what to look for! I would not use this rental company again. Our actual rental was fine.

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ROBERT
ROBERT
1 reviews
over 6 years ago
4 out of 5 stars

Van rental cost was very competitive

Van rental cost was very competitive. The option to buy the tank of gas charged a very low price per gallon unlike every other rental firm. Such a deal I had to take it as I knew I would be using about a tank's worth of gas. The condition of the van was good. No problem with the paperwork. Pick up at the airport was fine. Only downside was the rental office in the Ramada Inn. The office and the Ramada are in very poor condition. I will rent here again as I can overlook this. A fancy bus and rental counter don't put $ in my pocket.

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Gerard
Gerard
1 reviews
over 6 years ago
5 out of 5 stars

The best deals in Vegas

The best deals in Vegas

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LINH
LINH
1 reviews
over 6 years ago
3 out of 5 stars

Long wait for shuttle

After I got out from LAX, I follow the instruction to wait outside for shuttle to pick me up. After 1 hour waiting in vain, I have to call the company and they arranged to have me picked up. I lost 2 hours other than that every thing was satisfactory.

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Glaucio
Glaucio
1 reviews
over 6 years ago
5 out of 5 stars

The service was fast and excellent!

The service was fast and excellent! The car was new one and the guys in the office were very kind and efficient. Good company!

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Andriy
Andriy
1 reviews
over 6 years ago
4 out of 5 stars

All good

All good, although the wait time is a bit too long.

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