Airport Van Rental

3.456 out of 5 stars
3.5
Average1,000 reviews

TrustScore

3.5
3.456 out of 5 stars
Average
5 out of 5 stars
443
4 out of 5 stars
136
3 out of 5 stars
99
2 out of 5 stars
78
1 out of 5 stars
244
1,000 reviews in total

Review summary

Airport Van Rental has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
3 out of 5 stars
3/5

You need to pay your vendors

You need to pay your vendors

0
0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

We made a reservation for a car

We made a reservation for a car. The plane was late and when we got there the office was closed. Went there when they op...Read more

0
0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Prepaid reservation was cancelled on a…

Prepaid reservation was cancelled on a pretext and then was insulted by staff.

0
0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Rental agency from Hell

Rental agency from Hell! They repeatedly emailed me the same directions for how to get picked up at the airport by calli...Read more

0
0
🔥 High engagement

Want your best reviews featured?

Premium pins get 30× more visibility and boost customer trust

Filter by rating:
Anthony
Anthony
1 reviews
over 6 years ago
5 out of 5 stars

Great rates and service

Great rates and service. More room and less money. Will rent again.

Helpful?
Corey
Corey
1 reviews
over 6 years ago
5 out of 5 stars

Really good service.

Really good service.

Helpful?
TB
TB
1 reviews
over 6 years ago
5 out of 5 stars

Great service-great price.

Great service-great price.

Helpful?
ashley
ashley
1 reviews
over 6 years ago
5 out of 5 stars

Fast easy polite

Fast easy polite

Helpful?
Al
Al
1 reviews
over 6 years ago
5 out of 5 stars

Great location and price

Great location and price. Super service!

Helpful?
Eric
Eric
1 reviews
over 6 years ago
5 out of 5 stars

Excellent Service!

Great Service! I don't remember her name but the lady at the counter when we picked up was amazing! So helpful and very friendly.

Helpful?
over 6 years ago
4 out of 5 stars

The van we rented was clean and we had…

The van we rented was clean and we had no problems. We were very pleased with the van and the price. We had to put down a large security deposit which we were not originally told about but received a full refund after turning the van in.

Helpful?
JONATHAN
JONATHAN
1 reviews
over 6 years ago
5 out of 5 stars

Great service and nice ride!

Great service and nice ride. We’re very pleased with our experience with AVR! Thank you!

Helpful?
Daniel
Daniel
1 reviews
over 6 years ago
2 out of 5 stars

The van was nice but we were scammed

The van was nice. When returning clerk informed is that there was a crack in the windshield. Upon examination we could not see crack. We had to pay an extra $50 to close out or loose our $200 deposit. A second time we asked clerk to show us crack. Again we could not see it. She replied it's there see the spider crack. We could not see it. We paid so we would not lose additional $150 and miss our.flight. scam... Shame on you

Helpful?
JOSE
JOSE
1 reviews
over 6 years ago
4 out of 5 stars

Great customer service

Great customer service, the rental van was a little dirty. Other then that. Very satisfied

Helpful?
SYED
SYED
1 reviews
over 6 years ago
5 out of 5 stars

Excellent customer service friendly…

Excellent customer service friendly atmosphere

Helpful?
over 6 years ago
5 out of 5 stars

I have rented from AVR a few times and…

I have rented from AVR a few times and all the times including the first i have always gotten awesome customer service! The staff is amazing and never had to wait long. I have and will continue to rent and recommend this place to all my family and friends

Helpful?
ANDY
ANDY
1 reviews
over 6 years ago
3 out of 5 stars

When I booked my rental it said on my…

When I booked my rental it said on my contract unlimited miles, but when I picked up the van I was told that it is limited miles.

Helpful?
ALCIDIA
ALCIDIA
1 reviews
over 6 years ago
5 out of 5 stars

Van fit our needs and worked well

Van fit our needs and worked well. Customer service was also very good.

Helpful?
LARRY
LARRY
1 reviews
over 6 years ago
3 out of 5 stars

Vehicle was fine

Vehicle was fine, making contact was difficult but we finally got together. The representative at the counter tried to over sell everything under the sun, additional insurance, extra for dropping off at the airport because the office closes at 5:00. After all of the extras we should have rented from a major supplier.

Helpful?
GREG
GREG
1 reviews
over 6 years ago
3 out of 5 stars

Van wasn’t available when I arrived and…

Van wasn’t available when I arrived and waited waiting for a half hour. It was not clean and had an empty gas tank. Tire pressure light was on as well.

Helpful?
APRIL
APRIL
1 reviews
over 6 years ago
5 out of 5 stars

Great pricing and the Durango was…

Great pricing and the Durango was awesome!!!!

Helpful?
GREG
GREG
1 reviews
over 6 years ago
2 out of 5 stars

poor hours

poor hours of operation

Helpful?
JOHN
JOHN
1 reviews
over 6 years ago
5 out of 5 stars

Great customer service

Great customer service. Lady in the front was super helpful (Caucasian lady who helped me with a same day rental)

Helpful?
William
William
1 reviews
over 6 years ago
2 out of 5 stars

Unfortunately it’s a very bad…

Unfortunately it’s a very bad experience. Price was good, but other than that I’d rate the experience as low as possible. People were unprofessional. Vehicle was extremely dirty when we got it. They tried to overcharge us when we checked in. When we questioned it, the manager was rude before finally adjusting the charge. When we turned vehicle in there was a 30 min wait, and only 1 customer was in front of us. The ride to the airport was in a vehicle which was probably unsafe, and definitely the dirtiest vehicle I’ve ever been in. I will not use them again. And I’m easy to please. It was that bad!!

Helpful?

The CrowdTrust Experience

Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.

About Airport Van Rental

No description available for this company yet.

Company information

Unclaimed profile

This profile hasn't been claimed by the business owner.

Our guarantee

We're all about transparency. Companies can't pay to alter or remove reviews from CrowdTrust.