Airport Van Rental

3.456 out of 5 stars
3.5
Average1,000 reviews

TrustScore

3.5
3.456 out of 5 stars
Average
5 out of 5 stars
443
4 out of 5 stars
136
3 out of 5 stars
99
2 out of 5 stars
78
1 out of 5 stars
244
1,000 reviews in total

Review summary

Airport Van Rental has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
3 out of 5 stars
3/5

You need to pay your vendors

You need to pay your vendors

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0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

We made a reservation for a car

We made a reservation for a car. The plane was late and when we got there the office was closed. Went there when they op...Read more

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0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Prepaid reservation was cancelled on a…

Prepaid reservation was cancelled on a pretext and then was insulted by staff.

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0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Rental agency from Hell

Rental agency from Hell! They repeatedly emailed me the same directions for how to get picked up at the airport by calli...Read more

0
0
🔥 High engagement

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RUBEN
RUBEN
1 reviews
over 6 years ago
5 out of 5 stars

Yes i recommend this company exelent…

Yes i recommend this company exelent service.

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jorge miguel
jorge miguel
1 reviews
over 6 years ago
5 out of 5 stars

Excelente atención y hospitalidad

Excelente atención y hospitalidad

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HODA
HODA
1 reviews
over 6 years ago
4 out of 5 stars

I give them 4 stars because...

Everything was good except their shuttle for taking us to office and taking back to airport had really long delays.

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KENT
KENT
1 reviews
over 6 years ago
5 out of 5 stars

Good experience .

Good experience .

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CORY
CORY
1 reviews
over 6 years ago
5 out of 5 stars

Great prices

Great prices, awesome customer service

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MARK
MARK
1 reviews
over 6 years ago
1 out of 5 stars

Prepare to wait.

Prepare to wait and prepare to get a really dirty vehicle after waiting. Oh ya prepare to wait again when you drop off.

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SkiVail
SkiVail
1 reviews
over 6 years ago
1 out of 5 stars

Dirty and they never told us about the tolls which are very expensive

They didn’t tell us about all the tolls or give us options to buy a toll pass The tolls were excessive They need to give visitors a heads up and options on the tolls Car was dirty also, not cleaned inside or out bugs all over windshield

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JUDITH
JUDITH
1 reviews
over 6 years ago
4 out of 5 stars

The rental when good

The rental when good

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BJ
BJ
1 reviews
over 6 years ago
2 out of 5 stars

Bad customer service

Bad customer service, from the shuttle that picks you up to the guy who hands you the keys. Van was clean but the transmission was slipping bad. They don’t seem to care

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over 6 years ago
4 out of 5 stars

I would have rather had a Ford Transit…

I would have rather had a Ford Transit van than a Chevy van. Other than that, everything was great.

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Rosemary
Rosemary
1 reviews
over 6 years ago
5 out of 5 stars

Very very smooth and quick.nice staff

Very very smooth and quick.nice staff. Great price and great gas price too.so nice to not have to fill up before.i will definitely use them again.

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Luis
Luis
1 reviews
over 6 years ago
3 out of 5 stars

Wait too long for the van and vehicle…

Wait too long for the van and vehicle to dirty

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huang
huang
1 reviews
over 6 years ago
1 out of 5 stars

Never let you know that even the staff…

Never let you know that even the staff does not know the invisible deduction

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JEFFREY
JEFFREY
1 reviews
over 6 years ago
5 out of 5 stars

Great van

Great van. Easy process. Very affordable!

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over 6 years ago
5 out of 5 stars

Great pricing

Great pricing, Great car, Great service. When I return to Denver, I’ll be getting back with AVR!

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Cole
Cole
1 reviews
over 6 years ago
5 out of 5 stars

Fast and great service

Quick check in and check out. Very good customer service. Thank you!

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JOHN
JOHN
1 reviews
over 6 years ago
2 out of 5 stars

Dibn’t get the Jeep I put on hold

Dibn’t get the Jeep I put on hold. Van was not in good condition and clean. Plus not in airport

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BRIAN
BRIAN
1 reviews
over 6 years ago
3 out of 5 stars

Upon arriving we were told to call a…

Upon arriving we were told to call a number in which they told me 15-20 minutes someone would pick us up. After two more calls asking where the driver was and 50 minutes later they finally showed up.

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TONY
TONY
1 reviews
over 6 years ago
3 out of 5 stars

Car was super dirty on the outside

Car was super dirty on the outside, inside was fine but definitely had that "rental car" smell. Also their operating hours weren't disclosed until I picked up the car, and I found out we had to return 2 hours earlier prior to them closing. They don't seem to take too much pride in providing a clean facility for customers to experience.

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Anonymous
Anonymous
1 reviews
over 6 years ago
1 out of 5 stars

Reservation was for ACE rental and SUV

Reservation was for ACE rental and SUV. Somehow I ended up with a Airport Van rental and a minivan. Service was terribly slow. From the time I arrived till I left with minivan was 40 minutes. Ridiculous! I will never use ACE or Airport Van Rental in SFO again......

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