So I ordered $65 of tea from Adagio and when I received it there was some kind of wire, about 4 inches long, in one of the bags of tea. I wrote to Adagio asking for a complete refund. They replied they would send me another bag of tea and that they "try to make sure" that any foreign objects are taken out of their tea before it goes out....which I thought was a rather strange way to word it. What really turned me totally off with them was that I had made it extremely clear that only a refund would do and they completely, totally ignored what I said and did what they felt like doing. Why on earth would I want MORE of their tea when I had to throw the $65 worth I had already purchased away, which I also made clear?? Although I had written that I would not post any negative reviews if I were to receive a refund because I was convinced, at the time, that what had happened to me was a fluke, the casual arrogance in their choice to completely ignore my wishes and keep my money for a product that is an actual physical safety hazard is simply not acceptable to me. Their strangely cavalier acceptance of the existence of foreign materials in their tea really bothered me and made me think that this seems to be something they have dealt with before, and for that reason I am posting this review, because I feel this is something other consumers should be made aware of. Occasionally I make tea the Chinese way, by simply sprinkling the tea leaves directly into the pot; what if I or my husband had ingested or choked on that wire? Adagio's complete and utter lack of concern for this very real possibility really, really bothers me. I feel it reveals quite a lot about how they really feel about their customers. I relate my experience with Adagio as a warning, because while the effects I suffered were just getting grossed out and being denied a refund, someone else could potentially experience a far more dangerous result. The existence of a 4 inch long piece of twisted wire in a bag of tea presents an extreme health hazard, whether Adagio wants to admit it, or not. //The following is my response to Adagio's response to me on this website: I have certainly not placed 7 separate orders with you, but 2 or 3 orders for multiple things, and your intentional misrepresentation of our nonexistent longtime business relationship, as well as your sudden offer to refund my money now that this matter is a public one, only serves to reinforce the falsity of your feigned concern for your customers. Over and over as I read your responses to the reviews of customers who were unhappy with your service I noticed a similar unifying theme: that of denying any sort of validity of the customer's feelings and/or the truth of their experiences with you. Instead of responding directly to their stated complaints and feelings about it all, you smarmily write your little policy-driven babble and go on your merry way with their money. Expecting me to pony up the funds to send your tainted tea back to you is unreal, but then so is your little fantasy world in which you have all the answers and the customer is always wrong. Just wait, sooner or later the majority of your customers will get wise to your true nature. It takes so little to treat others with respect but I guess your family company has decided that the cost of doing so with the people who are paying your salaries isn't worth the effort. It's really not a victory if folks rate you highly only because they don't know how you really are. The truth has a way of coming out, in the end. And that's a very good thing.
