Watchesofwhitby

I initially visited Watches of Whitby last year. At the time I was strictly window shopping. The staff were welcoming and friendly, and indulged me when I asked to try on a few pieces. I made a mental note to use them when I was ready for my next purchase. Fast forward to a fortnight ago. I made an enquiry about a watch that I had been looking for. They didn't have the model in stock but took my details and promised to call me when one was available. On Wednesday, my phone rang, a Whitby area code! They had the watch in stock! A deposit was taken to secure it, the balance was taken in the afternoon, and as I type this it's on my wrist and looking fab. The buying experience from start to finish was professional, friendly and generally as much fun as you can have when making a big purchase. My new Rolex arrived in perfect condition with everything you would expect from new. (It also came with a valuation for insurance purposes, along with a certificate from the Watch Register to show a clean history). Delivery was arranged for a day of my choosing, and the packaging was bomb proof. Rest assured when I'm on the lookout for my next watch, Watches of Whitby will be the first port of call. If you're in that neck of the woods I'd also suggest calling in; as the shop is immaculate, and the staff are super polite and helpful. Thanks again to the staff who were excellent from start to finish, it was pleasure to give you all of my money! :)

Fantastic service.. would highly recommend… a pleasure doing first time business with 🫶

I’m a simple guy and all I want when making a purchase is for things to be easy with great customer service. Something Watches of Whitby do in spades. Firstly a price to part exchange my old watch, no long forms to fill out or booking visual consultations, no 3 day turnaround for a value which annoys me as when I decide to do something I want it done as quick as possible. Asked for a value in the afternoon sent some pics and a brief description and the valuation was in my inbox that evening. This prompted me to respond to the email thinking (as it was when I got home from work) I would get a reply in the morning. Alex replied back! We then discussed the purchase of a watch he had in stock agreed the deal and paid a deposit via a link and off I went this morning to meet Leanne and Michael. Could not have asked to be dealt with by two lovelier people! Knowledgeable helpful and friendly. I have told Leanne that this will probably be the last watch I’ll buy as I have reached what I aspired to reach but there is already something telling me that I’ll be back to Watches of Whitby in the future. I will also definitely recommend them to friends, family and colleagues. Well done team and thanks for a stunning watch!

Brilliant purchase experience from beginning to completion. Email correspondence was swift and informative. Phone call to finalise the deal was professional. Made the journey and after finally arriving in store staff were extremely friendly and inviting. Watch was as described, website photographs were a true representation. More than happy to recommend this company and will use them again in the right deal presents itself in the future.

Over the moon with this immaculate watch. Royal Mail special delivery on my preferred date. Seamless transaction. Very professional service. Highly recommend Watches of Whitby.

I bought my first Rolex at the weekend and thanks to watches of Whitby and in particular Paula our salesperson I couldn’t be any happier. We were made to feel very welcome and never under any pressure to purchase. The shop surroundings were inviting and relaxing . 5 star service well done 👍

Highly recommend watches of Whitby my first purchase but will not be my last , watch as described and at a real good price five stars ⭐️⭐️⭐️⭐️⭐️

Friendly and efficient service a pleasure to deal with Watches of Whitby I've received a quality watch in excellent condition especially being a vintage model

Absolutely first class service from the team at Watches of Whitby. The watch was just as described on the website. I would definitely use them again. Thanks

A couple of years ago I bought a special watch from Watches of Whitby as a surprise gift for my husband on his 70th birthday, and also to celebrate our 40th wedding anniversary. I was delighted when I saw the watch on WOW’s online shop as it was a particular watch my husband had admired, but it had been particularly difficult to find. Throughout the process Alex was great; he answered all of my questions and once I’d ordered the watch Alex kept me informed when it was dispatched. My husband was over the moon with his present! We don’t live locally but last week we holidayed in Yorkshire and on a cold, wet and windy day we made a special trip to WOW to thank the team for excellent customer service. We were made very welcome, given coffee, and the team were super friendly. Special mention for Mike who was knowledgeable, very helpful and happy to spend time with us discussing “the” watch. Thanks to Alex and his super team for a great customer experience!

My 3rd purchase from the store. As always such a straight forward and pleasant experience dealing with people who strike the right balance between friendly and professional. Don’t tell the wife but look forward to seeing you again soon.

Brilliant handover upon collection. Easy to contact the team through the WhatsApp page. Watch was everything and more as described on the website. Would definitely recommend and shop there again.

Enquired about a watch last Saturday evening via WhatsApp and Watches of Whitby couldn’t be more helpful. Paid a deposit and visited their shop today to collect my new watch which was just as described and in superb condition. Staff were really welcoming, friendly and knowledgeable and made the process really easy. Will certainly be back again when in Whitby…..thanks again guys …..5 star all the way!!!

Bought a used Oyster Perpetual for my wife, which despite being used and over 20yrs old is in absolutely perfect condition. The buying experience was all remote/online and phone, and they couldn't have been more thorough or helpful. Watch turned up within 24hrs & expertly packaged. Was nervous about spending such an amount of money without having seen the watch, but I needn't have worried.

Purchased a Rolex Explorer from WoW recently, what a breath of fresh air compared to an AD and stupid waiting lists. They have an really good selection of pre-owned stock and the watches are well photographed and as described, in fact mine was better than described, it was as new! Received the watch with box and papers, including both swing tags with serial number, also received an insurance valuation certificate and a watch register check certificate (stolen/fraud check). WoW also include a branded felt watch pouch and a smaller one to keep your spare links in. Shipped insured with great communication. I asked them to let me know if they get a 36mm Explorer in as I have a friend who wants to purchase, Michael called me a week later with an immaculate 2 year old example (hope he buys it Michael) Think I've found my favourite dealer, would highly recommend this family run business! My thanks to Alex, Leanne and the team.

Watches of Whitby are absolutely fantastic. Smooth transaction, super fast delivery and also resized my Rolex Date Highly recommended

The whole process of dealing with the team at Watches of Whitby was extremely professional and courteous. A totally straight forward and pleasurable experience.

Just bought a watch from here last week. Would have loved to visit the shop first but didn't have the time so had it delivered with no issues whatsoever. The watch was exactly as described and in fantastic order, I'm really pleased with my purchase!

I live locally and was out walking when I came across a beautiful ladies omega watch, I emailed the shop the next day and got an appointment for the following day, the reply was super quick. When I went to view the watch the staff were amazing and super helpful, I bought the watch and will be going back in future for further purchases 🙂

I had the good fortune to come across Watches of Whitby whilst looking for a Rolex Sky Dweller. The watch was as described and priced sensibly. I offered to place a deposit over the phone which they agreed to. A period of 2 weeks was extended which for a watch this much in demand was rare. The service was exceptional and it transpires that they are a small family concern which is a rarity today. I shall definitely make Watches of Whitby my first choice when looking for another watch. First class all round.