Umi Tea Sets

I got three items from Umi - a monk tea utensil set with sandalwood holder, a color changeable golden pig tea pet, and a Japanese bamboo gongfu tea tray. Shipping was standard and the monk and pig tea pets came as described in good condition but the gong fu tea tray came defective. The wood is cut unevenly so the plastic tray underneath does not fit properly - the right edge of the tray is wider than the left so the black plastic tray pops out on the bottom right side when you're looking at the from the top down. Think crooked trapezoid rather than a rectangle. The plastic tray also feels low quality. They told me initially that I was responsible for return shipping to return the item, which I thought was ridiculous since this was a quality defect issue. They then offered me $15 USD compensation for the shipping but shipping from California back to China cost $103 USD (the entire cost of the tea tray)! When I complained they said the best they could do is $20. I then told them that was unacceptable so then they offered me $30 and asked me "can you find a economical shipping way to ship it back?" After this I gave up and just decided to keep the defective tea tray. Flash forward to today. They had the audacity to email me a BRIBE of a $59.98 value Jian Zhang gongfu tea cup "gift" in exchange for a 4 or 5 star review on TrustPilot or ResellerRatings.com. So buyer beware - the items may come defective and there is effectively no return policy. AND they bribe previous buyers for 4 and 5 star reviews.

Super sketchy company that tried to bribe me with free product for a review.

Received our set in perfect condition and loved the set we ordered. Beautifully made and would definitely order again in the future!

On several occasions I have been pleased to find unique products with a fair price and great quality. From hard-to-find Tea Caddy of all sizes, shapes and materials, to teapots and other accessories. Well packed, fast shipping. Can only recommend.

I have ordered from Umi Tea Sets multiple times for my club. We have gotten a gonfu tea set and a kyusu tea set, both of which arrived in beautiful shape and work flawlessly.

This Place rules! I use my frog fikter all the time as well as my yixing zisha teapot! I highly recommend shopping here!

After buying 2 Japanese wooden teacups for my mother last Christmas I bought myself 2 in April. They are lovely to drink from. They arrived safely and well packaged.

I have ordered a few items from Umi Tea and the service and quality is excellent. Items are packaged and shipped with care. Thank you and continued success. Peter Choles

Amazing tea and amazing tea sets.

I ordered a Gongfu tea table and a tea set, both were very good quality. I have been using them daily for a few months and they are still just as good as new!

Great product, great experience ordering from Umi. Shipping time was very good.

Absolutely gorgeous tea pot. Well sculpted and just beautiful

I ordered a Tea pet for my girlfriend, Umi tea was quick to ship my order. The package itself was very well boxed up, I can't think of a single complaint.

The build quality of the items are quite nice, especially the handmade teapots and cups. Apart from the multiple issues I had with shipment, if you manage to get the items in your hand, it is definitely worth the price

My tea set came very fast and is super nice quality. I love it! 10/10 would recommend!

I ordered 1set of purple clay tea set with induction cooker (the top one). The package is very well packed, all the way ship from China to London within two weeks time, second to none, I was very delighted with my purchase. Very good communications is well. This company is very nice to deal with and I will strongly recommend

I ordered 2 tea porcelain tea containers in their own lovely ornate bag for a wedding gift. The package was very well packed for travelling to the UK and was delighted with my purchase. The company were very good to deal with and I will not hesitate to order again

I ordered a teapot that had a crane in it. The pot looks exactly like the picture. It also arrived quickly. The customer service was also very good!

I bought the Black Ceramic Automatic Gongfu Tea Set for my father-in-law. It took about 4 weeks to receive the package from China to LA. The item looks the same as pictures with high quality. My father-in-law really really loves it. The reason why I only give 4 stars is that the delivery company(4PX) is really not doing their best to update the information about the package. However, the Umi Tea Sets customer service is super helpful. At least, they explained why it takes so long to deliver the package. So if you have any questions about the order, don't hesitate to reach out to customer service.

Purchased the black Elephant Tea Pet and it looks just like the photo on the 'site but is even better looking in hand as you can really see the fine texture of the clay. Arrived from China to NJ, USA very quickly with no duties, import taxes, or fees required. Item was packaged extremely well for its journey and arrived in perfect order. Customer service pre-sale was great, too. Will definitely do business again! E.