ALL OKAY UNTIL YOUR ORDER DOESN'T ARRIVE.
I've used this company twice. The first time there were no problems and I was happy with the product.
With my confidence buoyed during these grim and uncertain times I made a slightly larger order and sent the payment tracked, which they confirmed receiving.
However nothing arrived my end. After contacting them I received a fairly standard reply telling me to sit tight and that the goods may still arrive.
Nothing did.
After several attempts to communicate with them regarding a refund, substitute package or even just a quick email of condolence, I received a seemingly generic and faintly mysterious second message stating that I was being "helped" with my order. They did not expand on exactly how I was being helped and any attempt on my part for them to clarify what they meant has been met with silence.
None of this by the way is helped by the fact that their website is sketchy. Every time since not receiving my order that I've attempted to send inquiries, I didn't get a confirmation that the message has been sent although I later on saw that they had been.
In a last ditch attempt to draw their attention, I decided to open up a new order amounting to the same cost as the previous one that didn't arrive. The intention was to point out to them that they had already received a cash payment from me to which I had received nothing.
Low and behold once they'd received my new order they were in touch straight away requesting me to send more money. So.... quoting my previous order number I explained that I had in fact already paid for these goods and that they hadn't arrived.
Another generic "You're being helped with this ticket" message followed.
Except I wasn't being helped at all. Quite the opposite actually. Bad vibes.
In fairness to them I opted not to have my delivery tracked and while of course I appreciate that items do go missing in the post, what I find really irritating is their total lack of any compassion. I can only conclude based on this experience that Truffle Magic are a business who exercise a clear and definite disregard for customers who lose out.
On their website, Truffle Magics business blurb talks of promoting "well being" amongst those who seek out and purchase their product, when in actual fact the reality is that as soon as something goes wrong with a transaction they actually couldn't care less.
By this point in time I was expecting to be enjoying their product with a big smile on my face, trotting down to the local park with my headphones on and having optimistic thoughts about life in general. Not sat writing this review and being ghosted by some charlatans on the make.
Disappointing and expensive mistake on my part.
I hope they have a bad trip.
Not really bad.
Just enough to make them think about the bad things they've done.
