Travel Insurance Direct Reviews

They say that you never truly know an insurance company until you try to claim with them... Due to the poorly staffed immigration department at Miami Airport, I was recently delayed coming through immigration on my way to LA. Because of this, I missed my connecting flight and was stranded in Miami from about 9.30pm until the next flight at 7am the next morning. As a solo traveller, I'm not comfortable spending the night alone in the airport so had no other choice but to take a room at the airport hotel - despite the fact that I had already paid for my accommodation in LA for that night. As I was delayed and out of pocket through no fault of my own, I thought that this would be something that would be covered by insurance. How wrong I was!!! This is the first time I have ever made an insurance claim in 18 years of travelling and this is also the first time I feel that I have been wasting my money purchasing a product that does not actually provide adequate cover where it should, using fine print to weasel out of a valid claim. I gave a couple of stars as I did receive a reply to my email within 48 hours - but I would certainly not recommend this company to anyone.

I have chosen to go with TID the last three times I've traveled as the site is easy to navigate, they are competitively priced and they covered what I needed. The customer service team is friendly and helpful and answered all the questions that I had. I didn't need to make a claim in this instance, but if I did have to, I would not expect it to be stressful, as the customer service team is helpful and easy to contact.

Either my family or our extended family members and friends are regularly travelling O/S and we all use TID for travel cover. Fortunately, we have never experienced a trip in which we needed to make a claim (touch wood). However, one of our friends had some property stolen a few years back and in this instance had to submit a claim. The process proved extremely seamless when arriving back in Australia and they were very happy with the prompt service given by the TID reps assigned to the claim. We have always applied online for a quote and usually do not compare prices with others as they tend to be on par or a "TID" cheaper, especialy when an existing policy holder is given a discount on many occasions. For us, TID provides peace of mind and comfort in knowing should anything happen in the future we are covered for all occasions. We recommend TID to all who simply love to travel.

A highly professional organisation that communicates effectively via email with every aspect required for safe travelling. As a busy mum with a young family, I really appreciated reading TID emails that were sent with plenty of time to access before travelling. I particularly enjoyed the 'niceness' associated with each email. I will most definitely use TID for my next trip.

I have been using TID for some time now on a number occasions for our holiday trips. They make it easy to put your policy in place on line. I appreciate that not only do you get the everything delivered quickly and efficiently, but they also follow up with helpful tips for travelling and have the iPhone app. I have had to claim once and it was no fuss or problem and the payment was made promptly.

our family have been using TID for some time now on different ocassions for our travels. Must say easy process from start to finish. Love the fact they email you before you head off and once again on your return to ensure everything went smoothly and give you the oportunity to contact them if need be. Mobile app is great and easy to use with everything you need for your policy right at hand. #1 for me

I have used TID for a long time. Their price and their cover is so competitive. Although i didn't have to make a claim on my last trip. I have had to before with no issues... Looking forward to my next trip!

I have used TID for a long time and never had any problems & even when I have had to claim they were extremely easy to deal with.

Everything is done online, even claiming which thankfully I have only had to do once but it was no fuss & didn't need to call them at all....so easy!!! Have used TID on every overseas trip & would highly recommend them.

I'm not a regular traveller but whenever I go on a trip I always use TID. Firstly, the registration process is very quick and simple. Secondly, although (thankfully) I have never had to make a claim, I have had to make adjustments to my policies. I have always found their Customer Service to be friendly and polite with a very good response time to queries. If their rates stay as competitive I will definitely continue to use them in the future. :)

I always used to recommend TID insurance and have been using their insurance products for more than 10 years though never claimed. It is a part of risk management. However my recent experience with TID has been unsatisfactory. Its telephone call waiting is horrible, email response is equally worse. Ironically the prices are not any more competitive. So in terms of value for money, customer services both TID have deteriorated significantly. Insult to injury now I got an automated 'no reply email address' email asking me if I ultimately bought an insurance through TID ? What a nonsense. Instead of sending such emails the marketing people could have done a bit search and thanked instead . Computer is wonderful thing but I am sick of robots. Considering TID is only reseller of a product with such a deterioration of services, value for money and my dissatisfaction level , my next insurance company may not be through TID. Finally what a stupid thing now I have to register with Trust Pilot. Joke.

I didn't have any issues on my trip and didn't need to make a claim so I can't comment on that side of things. The initial sign up process was easy and simple and good value.

We first used TID when we went to New Zealand a few years ago. First off my husband got sick and our medical bills very quite expensive and on going and then someone run into the back of our rental vehicle. Once we put in our claim forms it was all covered by TID. We would not travel without it.

I didn't have a problem on my trip, so I can't comment on TID's service in that regard, but my experience with the company was great. Quick and easy to purchase, and the followup communication was light and engaging. Nice work. I'm more than a TID impressed.

I've used TDI twice now. The first time I needed to make a claim for some stolen cash in South America. The online process was easy and handled with good prompt service and to the policy wording. You'll note grievances with this insurance are more than not from holders who didn't understand the policy wording, not from poor service. It pays seek a policy provider that fits your purpose (e.g. do you have lots of jewellery)and to understand the wording to know what is and isn't covered and when, e.g. like packing a laptop in checked in baggage I'll use again next time.

Use this company a few times now for my travels and never had any troubles. It's very straight forward and easy to use especially with the handy app!

Very easy, well documented. Great service

I've used TID every time I've needed to. I travel a lot and they provide great peace of mind and friendly customer service. I've been lucky in that I've never had to claim, but in the event that I do, I think I'll be fine!

I had nearly gotten on the plane before I realised I had not organised any travel insurance for a recent trip OS. Having recently seen a lot of TID activity in market I requested a quote and was pleased at how quick and easy it was to go through the process from my phone and also by the reasonably priced policy cover. Would recommend.

We definitely wanted to be covered before we went on our trip. Traveling overseas is very risky because there are a lot of valuables that will not be on your plan with you. We made sure to get covered for any personal losses, vehicle insurance, theft, and personal liability. Our quote was in the double digits, I was impressed! There's no other great travel insurance website to go on. Really.