The Bong Shop receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.
They have a wide variety of products, recently bought a mini glass piece for a very low price. Shipping was expensive bu...Read more
Avoid at all costs. Web sites state that 2 products fit each other (pop in collars and cones), but they do not fit. Mult...Read more
Ordered my product at the end of May and didn't receive anything till the start of August, kept trying to email them in the 2 months to resolve it but their support team is useless, not shopping here again
Can’t thank them enough for the quick delivery even with standard post!. Thanks again!
Fast & efficient. Had ordered something that wasn’t in stock & they got back to me promptly & sent out something else I wanted, FREE OF CHARGE.
Ordered from here several times, no issues and no delays. Quality service and price is okay.
They asked for a review so they get one. I bought a gift for a friend from their website. The item is the "Glass Eye Pipe". Firstly, there were several issues with the website not accepting my delivery address. I got in touch with their service team and they promptly got back to me with a payment link. That link did not work. Eventually they organised for me to pay through direct transfer, which was fine. This whole debarcle took over a week to resolve. The item was sent and arrived quite quickly. However when I opened the parcel, the pipe looked quite different to the one I ordered as displayed on their website. The actual structure and quality of the glass pipe feels pretty good, however the art work looks absolutely nothing like the item I thought I was getting. The picture on the website made it look like quite an artistic and well drawn/painted eye. The item I received looks like a pre school student put some paint on it and stuck a fake eyeball on the end, one that could be purchased at the local arts and crafts shop. Looks absolutely laughable. If I could upload photos I would. I sent multiple emails to their service team, the same people/person I had been emailing earlier with the shipping issue. I received NO reply. I had screenshot and sent them a photo of the item from their website, and a photo of what I received, as even Stevie Wonder could have seen that, not only were the two so different, the item I received was of the lowest quality. I went back to check the item on their website, and it had been removed. So not only did they never reply to me, they must have read what I said and just removed the item I purchased from their website. Very disappointing. Luckily I had already screenshot the item. I had very high hopes for this company. I had read a couple of reviews and all were positive. I had been subscribed to their emailing service, and they sent me an email to give them a review on how they went. So there you go.
Original item was damaged due to incorrect care advice given to me at the store. It took one email and I was promptly refunded and sent a replacement. This resolution went way beyond my expectations - I would have been happy with either one. Sure, the replacement has a flaw in the glasswork, but I'm not going to cry over something that I essentially didn't have to pay for. Excellent service, excellent product, excellent response time and response in general.
Fair Price, good price, If there is an issue it will be resolved. Would shop here in the future.
Excellent service and super fast delivery....what more can one say??
Awesome as always
After placing an order I was informed a number of days later that due to a problem with the website that the bong was actually not in stock and a refund would be processed. Very disappointed.
Fast efficient service with a range of products to suit most smokers.
Quick delivery and awesome products. So happy!
The bong I ordered broke in a week. I also ordered and bought another one that was refunded as was out if stock.
Excellent to deal with super fast postage and great value for money. Highly recommend 😊
Never had an issue 💚💚💚
Despite covid currently being a massive problem, the package arrived early which was a pleasant surprise, while I have other items still stuck in transit for weeks.
Got exactly what I ordered and arrived in 3 working days 👍
Great service with postage and awesome quality of products. Thanks heaps guys.
Fast delivery, easy to order, n came with code for next purchase...great shop for everything smoko! Def buy again n again from here. MCL
Only took 2 days packed perfectly for safe travel. Love them....
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