First Class
First Class. Ordered Liebherr GNPes4355 freezer, cosmetically compromised, which upon receipt from the warehouse prior to delivery was found to be further badly damaged. I was offered either a refund or a new model at a substantial discount. I opted for the latter as the deal was excellent. Andy called the next day to say that due to events of the previous day, the full two man crew would not be available for the agreed delivery date, there could be a delay. However, he undertook to deliver the unit without assistance and honour the original date. He did, on time, with good cheer and valuable advice on the hottest day of the year. It would have been an arduous task, with perhaps a minimal profit margin. Top class service for my premium appliance. It works perfectly. I am most particular regarding customer service and attitude. The Fridge and Freezer Company provides traditional very high quality customer service allied to excellent pricing, and is to be highly recommended. Purchasers of quality white goods would be well advised to consider the company as their first call. Highly recommended.