The Alcohol Free Co Ltd

4.4440298507462686 out of 5 stars
4.4
Great268 reviews

TrustScore

4.4
4.4440298507462686 out of 5 stars
Great
5 out of 5 stars
210
4 out of 5 stars
20
3 out of 5 stars
7
2 out of 5 stars
9
1 out of 5 stars
22
268 reviews in total

Review summary

The Alcohol Free Co Ltd receives consistently positive reviews. Customers particularly appreciate service and fast delivery, though some mention concerns about customer service and poor quality.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
2 out of 5 stars
2/5

Still waiting for refund

I was disappointed not to receive all of the beers that I selected. There was a pencil note about a refund. I've been i...Read more

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Quick delivery

Quick delivery , a big selection to choose from , will be buying from you again soon

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

It all works well

Everything works well A great selection of alcohol free beers to choose from, super fast processing of my order and del...Read more

0
0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Good beer bad servicet a month not to deliver what…

Took nearly a month not to deliver what I had ordered and paid for in advance. The worst customer service I have ever en...Read more

0
0
🔥 High engagement

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J Varndell
J Varndell
1 reviews
8 months ago
5 out of 5 stars

Lovely alcohol free lager delivered by…

Lovely alcohol free lager delivered by speed

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Marie
Marie
1 reviews
8 months ago
5 out of 5 stars

Easy to order

Easy to order. Quick delivery. Packed carefully. I've yet to try the wine but anticipate it will be good!

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Simon
Simon
1 reviews
9 months ago
2 out of 5 stars

Let down by a poor website and…

Let down by a poor website and ecommerce process. The website is very frustrating to use. For instance, many of the products are out of stock, which you can't see until you click into them. When I did manage to place an order the ecommerce system messed out up resulting in the order being canceled altogether. The email to explain the problem was apologetic and nicely written, which got two stars back, but offered no voucher or discount code for me being messed about. One star back off. I really hope you can sort your website and IT issues out, but for now, it's a no from me.

Helpful?
9 months ago
5 out of 5 stars

Extremely wide range of beers to choose from

This was a gift. I decided to choose 12 different beers. There was a wide range of options to select from - who knew there were so many low alcohol beers available? Delivery was very fast; great service. Have used Alcohol Free Co before and will do so again.

Helpful?
Jan Clovis
Jan Clovis
1 reviews
9 months ago
5 out of 5 stars

Let's be honest

Let's be honest. If you are told to stop drinking alcohol you think you are never going to find something that will be a reasonable substitute. BUT, my husband is now drinking the Glen Dochus West Coast Blend whisky with either dry ginger or cola and he is OK with it. Service from Alcohol Free Company was excellent. Very prompt and would recommend you give them a try.

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Andrew Pearce
Andrew Pearce
1 reviews
9 months ago
1 out of 5 stars

Terrible. Enough to drive a man to drink...

I know I like the products I ordered from previous purchases with other suppliers. I can't review products supplied by this company because I haven't received any. I ordered (Order No 13702) on 22nd Jan, received confirmation email and have heard nothing since (5 days later). Telephone calls go unanswered: text; email, and WhatsApp messages are ignored; order tracking checks just result in 'Error 502 code messages. They have taken my £50 and I have nothing, nada, zero. I am giving up. Tomorrow I shall request a refund and when they ignore me I shall go through the PayPal resolution centre to get my money back. Do not use this company, it is a terrible terrible experience. After PayPal I shall be leaving adverse reviews everywhere - this service is unacceptable.

Helpful?
10 months ago
3 out of 5 stars

Would rather have the real thing.

The order came quick and it was a good service. I was looking forward to whiskey substute, to me it tasted like flat coke on its own. Ice made smell and taste a little better but didn't come close to real bourbon. I've had beers and cider before from main brands and they have all been great and nothing really noticeably different.

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Usman Bashir
Usman Bashir
1 reviews
11 months ago
5 out of 5 stars

Product arrived on time and as…

Product arrived on time and as described.

Helpful?
11 months ago
5 out of 5 stars

I purchased the Irish Creme who loves a…

I purchased the Irish Creme who loves a Baileys but didn’t want the alcohol. She said it was delicious and didn’t notice the lack of alcohol. My parcel was packaged very securely and was posted fast. Great site for a large choice of non alcohol products. Would recommend.

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Jim
Jim
1 reviews
11 months ago
5 out of 5 stars

A good selection of great low and zero…

A good selection of great low and zero alcohol wines and a very helpful sales team who speedily resolved a minor issue with my order.

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Ms smithson
Ms smithson
1 reviews
12 months ago
1 out of 5 stars

I tried to cancel my subscription by e…

I tried to cancel my subscription by e mail 17th nov 2024.but now i see you've taken another payment. I have my email and password but it won't let me log in. Is this another subscription scam.?

Helpful?
Mike
Mike
1 reviews
12 months ago
1 out of 5 stars

poor and inconsistent customer service

got reimbursed for half an order not delivered despite emails saying it had been despatched Still not received the other half of order and company not answering emails will not use again

Helpful?
12 months ago
1 out of 5 stars

Order never arrived!

Order never arrived (tracking showed it was returned to originator due to damaged packaging). Regrettably we had to quickly source poor quality (but the only stuff available) non alcoholic wine from a local supermarket for my wife’s birthday celebrations 🙁

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Kim Badol
Kim Badol
1 reviews
12 months ago
5 out of 5 stars

Always quick delivery and loads of…

Always quick delivery and loads of choice. If I can't find what I want anywhere else I'll always find it here !!

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Yusuf
Yusuf
1 reviews
12 months ago
5 out of 5 stars

Lots of options and quick delivery

Lots of options and really quick shipping done no more than a day after ordering. My order has always arrived on time. All the ingredients and nutritional information are present in product descriptions. The app makes it easy to shop. Exactly the site I was looking for to try new non-alcoholic beers.

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about 1 year ago
5 out of 5 stars

I have a subscription every 2weeks and always on time

I have a subscription every 2weeks and always on time and the

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about 1 year ago
4 out of 5 stars

It was lovely but found 2 nought point…

It was lovely but found 2 nought point 5percent wich couldn't drink because I got a bad liver sorry

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Brenda Taylor
Brenda Taylor
1 reviews
about 1 year ago
5 out of 5 stars

I'm old school not very good with…

I'm old school not very good with technology. My father-inlaw as always had a tot of whiskey in is last cup of tea before bed but he has dementia so he cant remember if he's had any whiskey so sort story we couldn't find non alcohol in the shops looked on line found you and your delivery his very very quick x

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about 1 year ago
5 out of 5 stars

From viewing through order and delivery…

From viewing through order and delivery absolutely great service. Definitely going to be using again. Thank you for your service.

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Mr David York
Mr David York
1 reviews
about 1 year ago
5 out of 5 stars

The Alcohol Free is good service and…

The Alcohol Free is good service and helps customers when having problems.

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