The Alcohol Free Co Ltd

4.4440298507462686 out of 5 stars
4.4
Great268 reviews

TrustScore

4.4
4.4440298507462686 out of 5 stars
Great
5 out of 5 stars
210
4 out of 5 stars
20
3 out of 5 stars
7
2 out of 5 stars
9
1 out of 5 stars
22
268 reviews in total

Review summary

The Alcohol Free Co Ltd receives consistently positive reviews. Customers particularly appreciate service and fast delivery, though some mention concerns about customer service and poor quality.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
2 out of 5 stars
2/5

Still waiting for refund

I was disappointed not to receive all of the beers that I selected. There was a pencil note about a refund. I've been i...Read more

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Quick delivery

Quick delivery , a big selection to choose from , will be buying from you again soon

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

It all works well

Everything works well A great selection of alcohol free beers to choose from, super fast processing of my order and del...Read more

0
0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Good beer bad servicet a month not to deliver what…

Took nearly a month not to deliver what I had ordered and paid for in advance. The worst customer service I have ever en...Read more

0
0
🔥 High engagement

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5 months ago
2 out of 5 stars

Good service but the whiskey substitute…

Good service but the whiskey substitute was disgusting ( Glen Dochus).

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Nigel
Nigel
1 reviews
5 months ago
5 out of 5 stars

Delivered on time.

Delivered on time.

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5 months ago
5 out of 5 stars

Great choice of AF drinks

Great choice of AF drinks, alongside prompt service.

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Kristian
Kristian
1 reviews
5 months ago
5 out of 5 stars

Will use again

Quick dispatch and delivery. All products of high quality and great value for money.

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Sandra
Sandra
1 reviews
5 months ago
5 out of 5 stars

Delivery on time

Delivery on time. Good value.

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5 months ago
5 out of 5 stars

Speedy response- fantastic service & a great selection of alcohol free beers!

The shipment of alcohol free beer was delayed and wasn’t going to arrive until after the weekend. I contacted the customer support and told them it was needed for Saturday as it my daughters wedding. They sent out another order to arrive by 10:30 on the day of the wedding. Fantastic service from Becca!

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6 months ago
4 out of 5 stars

quick and easy process

quick and easy process, only issue for me is the price of the lager is a lot higher than comparable options so it's unlikely I will buy again

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6 months ago
1 out of 5 stars

Fizz tastes like apple cider vinegar - undrinkable

I ordered a clearance box after seeing the wines on social media, I opened the fizz and it tastes like apple cider vinegar, I immediately threw it down the sink, I’ve emailed them about my experience and happy to have the other 5 collected and just a simple refund, in my view not drinkable maybe that’s why they were a clearance for £30

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6 months ago
4 out of 5 stars

The choice of beers is excellent…

The choice of beers is excellent although the overall prices appear on the high side. However there are very good offers on most occasions. On one occasion the delivery company caused a mix up and we got our order free of charge

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Keith Bratton
Keith Bratton
1 reviews
6 months ago
5 out of 5 stars

Very impressed

Very impressed, good products at a reasonable price. Delivery was good as well, received the guiness within a couple of days,as promised. Previously ordered some ciders, and unfortunately they didn't last long, as they were very refreshing.

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Mr Kane
Mr Kane
1 reviews
6 months ago
5 out of 5 stars

Nice alcohol free selection and very prompt

A great selection of alcohol free drinks and a very prompt delivery. I'll be using them again in the future.

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Chris.foz
Chris.foz
1 reviews
6 months ago
5 out of 5 stars

Arrived on time

Arrived on time. Looks nice. A present for my father who is in a care home, he loved his whisky but not allowed alcohol. This looks the part. Time will tell.

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Gary Lumb
Gary Lumb
1 reviews
6 months ago
5 out of 5 stars

Good service

Easy to use website and checkout. Post order communication very good and delivery with DHL on time and as agreed.

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Mr HODGSON
Mr HODGSON
1 reviews
6 months ago
1 out of 5 stars

Unacceptable service

I ordered some beer on the 17th of May and i got an email on the 18th to say it had shipped. I contacted them again on the 22nd of Mat as my order had not arrived and they told me that it would be sent that day as they were waiting on stock of my type of beer. Its arrived today on the 28th. They made no attempt at o contact me to let me know the beer was not in stock, if they had i could of chosen another brand or got a refund and bought elsewhere. This to me is poor customer service. I would not recommend this company and will not buy from them again. Once they have your money they are not bothered.

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Philipm
Philipm
1 reviews
7 months ago
5 out of 5 stars

Great efficient online service

Great efficient online service

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7 months ago
5 out of 5 stars

Great product

Great product. Tastes very much like Malibu.

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customer
customer
1 reviews
7 months ago
5 out of 5 stars

Great choice easy website to use and…

Great choice easy website to use and swift delivery thanknyou

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Paul Brambles
Paul Brambles
1 reviews
7 months ago
5 out of 5 stars

A lot of these drinks are now very good…

A lot of these drinks are now very good and can not be told from alcoholic drinks. A great way to stay refreshed in summer and still be able to drive. Great service

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Mark
Mark
1 reviews
7 months ago
5 out of 5 stars

Great service

Great service

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7 months ago
2 out of 5 stars

Let down by poor aftersales and delivery

I like the idea but the buying process is rubbish. The app kicks you out as you’re using it and you can only contact the company via an online form. There should be a customer phone number at the very least. But I couldn’t find it on the website or on the app. Out of five orders, the last two haven’t been great. I suggested to Alcohol Free Co that they should end using Parcelforce, as this seems to be the biggest issue to me. An order I made a few months ago went missing. Turns out Parcelforce delivered to the wrong street! This time, the parcel has been returned due to ‘damage’. I got a photo of it back in the factory and it didn’t look bad to me. Either way, this is two orders that have been an issue and spoilt my enjoyment of the service. I don’t think I’ll bother any longer.

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