It basically works BUT
It basically works, which was a surprise. I got my test early using the auto-book option—but there’s one big but. The system booked the test only two hours before it was scheduled to take place. It was pure luck that I happened to be near my PC and saw the email right away. I had just enough time to get to the test center, and luckily a car was available too. Everything aligned, and I managed to pass the test—but again, it was pure luck. A two-hour notice is not what you’d typically expect.
A SCAM -- CONTACT YOUR BANK as you are never getting anywhere with them
Firstly, the fact that they say no hidden fees is misleading. I keep on getting notifications of "available" test slots when I try to access them (literally seconds after the email lands), they are magically unavailable. But you can add then priority and super priority if you want, which means paying them more than GBP 150 for a test.
Secondly, they are not responsive and if you wait for their response on their timelines, they come back asking for more account information - that they should know as you are sending them an email...! - which means that you will have to wait for another 5 working days for a response.
Lastly, as part of their terms is that you need to confirm with your driving instructor that they can also attend, which realistically is not feasible as the test slots disappear immediately (or they were not available at the first instance).
All in all, this seems like a scam so I am contacting my bank for recovering payment and flagging the service as fraudulent.
DO NOT USE
DO NOT USE
This system only offers last minute tests that are often gone even if I click the link immediately when I receive the email. I needed to use my instructors car for the test so it was 5 months before I could have 5 mins to check with the instructor (who responded immediately) and even press the “Accept” button. Then I was told that the test was cancelled anyway.
I also paid for the upgrade package thinking that would help and after about a month was reverted back to the original basic package.
Customer assistance is non existent. I can’t emphasize how much you should NOT give this company your money.
They scammed me out of £65
They scammed me out of £65, stay away. Customer support doesn’t give a shit
