SHEIN

4.1069182389937104 out of 5 stars
4.1
Great159 reviews

TrustScore

4.1
4.1069182389937104 out of 5 stars
Great
5 out of 5 stars
107
4 out of 5 stars
17
3 out of 5 stars
4
2 out of 5 stars
7
1 out of 5 stars
24
159 reviews in total

Review summary

SHEIN receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and poor quality.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

Review

Good and effective

0
0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Sehin has robbed me and scammed me

Sehin has robbed me and scammed me. I did not receive my order due to a mistake by Shein and they do not want to take re...Read more

0
0
🔥 High engagement
POPULAR
2 out of 5 stars
2/5

Tote bag so so disappointing

The bag was very poor quality and it was all wrinkled and bent nothing like the picture

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0
🔥 High engagement
POPULAR
4 out of 5 stars
4/5

First I felt SHEIN clothes are cheap…

First I felt SHEIN clothes are cheap material , but later I found SHEIN has very good quality fabric and good prices.. I...Read more

0
0
🔥 High engagement

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Claire Martin
Claire Martin
1 reviews
3 months ago
5 out of 5 stars

Delivery was very quick.

Delivery was very quick.

Helpful?
David Smith -
David Smith -
1 reviews
3 months ago
1 out of 5 stars

Wasn't as described

Wasn't as described. Was 7 tier I ordered and 3 tier arrived. Asked to refund 1 as ordered 2 and both would have made a 7 tier considering both boxes were open and really unable to repack. They refuse to refund one they want to send bk. That's to much hassle, I just won't use this site again

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Linda May
Linda May
1 reviews
3 months ago
2 out of 5 stars

Ordered 3 sets of pyjamas from shein

Ordered 3 sets of pyjamas from shein, all in the same size. However when opened and compared sizes they were wildly different in size. 2 were way too big for me, but sending them back is going to be costly and not worth returning. Waste of money all round.

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Trudy Gourlay
Trudy Gourlay
1 reviews
3 months ago
5 out of 5 stars

The delivery person was very polite

The delivery person was very polite, he was well within the delivery time, I was very pleased.

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Abi
Abi
1 reviews
3 months ago
5 out of 5 stars

Excellent!I happy to shopping with you!

Excellent!I happy to shopping with you!

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Janet Groves
Janet Groves
1 reviews
3 months ago
5 out of 5 stars

Love shein.

Love shein. Easy to use App! Easy to type in on search your request! Thousands of items all easy to Categorise. Quick delivery all items packed in lovely strong zip bags for easy storage

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Liz
Liz
1 reviews
3 months ago
5 out of 5 stars

Great service

Great service, arrived quickly

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customer
customer
1 reviews
3 months ago
5 out of 5 stars

Quick delivery

Quick delivery

Helpful?
Karolyn
Karolyn
1 reviews
3 months ago
5 out of 5 stars

Lots of choice

I like the choices available and the speedy delivery. Returns are easy once they appear on your account.

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customer
customer
1 reviews
3 months ago
1 out of 5 stars

Second time haven’t received my order

Second time haven’t received my order

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Lyn Hughes
Lyn Hughes
1 reviews
3 months ago
1 out of 5 stars

Truely dreadful customer service

I have used SHEIN for several years however they have recently suspended my account as there has been ‘suspicious activity’ on the account. I have been unable to get any information as to what is happening, and this has been going on for just under a month. I have been concerned there was an issue with my card so have sent at least 12 e mails which have all been answered by Customer Services with platitudes, no explanation and I still have no idea why there was a problem with the card !! To add insult to injury they have taken the payment for the SHEIN club OFF THE SAME CARD! Don’t deal with this company they are idiots !

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Sylvia Glover
Sylvia Glover
1 reviews
3 months ago
5 out of 5 stars

Never had a problem with Shein

Never had a problem with Shein. Anything I have ever had to return has been refunded promptly.

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Angela Taylor
Angela Taylor
1 reviews
3 months ago
5 out of 5 stars

Shein items

Fantastic product i got

Helpful?
ALBERT MOATE
ALBERT MOATE
1 reviews
3 months ago
5 out of 5 stars

Bought some cheap trainers from here…

Bought some cheap trainers from here they were amazing quality

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Julie Porter
Julie Porter
1 reviews
3 months ago
5 out of 5 stars

Great value for money

Great value for money

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joan mahdid
joan mahdid
1 reviews
3 months ago
5 out of 5 stars

Very good sending and communication

Very good sending and communication

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Mike's-wife
Mike's-wife
1 reviews
3 months ago
5 out of 5 stars

As always my Shein order is brilliant..

As always my Shein order is brilliant..

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Louise Scott
Louise Scott
1 reviews
3 months ago
5 out of 5 stars

Easy to use site

Easy to use site, wide variety of clothes, great prices.

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3 months ago
4 out of 5 stars

Mostly good experience

Nice quality items which arrived on time however 2 t shirts I ordered showed as bright white on the photos but when they arrived they were cream. I still like them but was disappointed.

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MC Sunshine
MC Sunshine
1 reviews
3 months ago
5 out of 5 stars

I have always had a good experience…

I have always had a good experience with Shein. Quick delivery, good communication and the items tend to be to my satisfaction. They have improved their online customer service procedure which is a plus.

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