Regis, Birkenhead pyramids. Absolutely awful!!!!!! Had my hair done here couple of years back and still waiting for refund that was promised to me by head office. I booked in for a colour and cut and blow with the head of directors. I arrived at my appointment and all seemed well, Slight messing around even though it was all quiet but otherwise fine. I was not given the head director but a normal stylist and then was told the head director doesn’t do colour, just the cut and blow at the end. I was still charged head director prices and paid over £200. I discussed what I wanted with the young blonde girl which was a shadow root on my already platinum blonde hair to make it a bit more natural looking. We decided on a nice subtle brown shade. When she started she was taking sections of my hair and painting 5 inches from my root down to my ends all underneath. I thought this was odd and questioned it but she assured me it would look lovely and it’s what I wanted. I was polite and calmly waited until she finished. She washed, blew and cut my hair. It looked okay, More brown than I wanted and a lot darker than we had agreed on but thought it would be ok. Oh how I was wrong! When I got home and put my hair up later that evening to wash my face, The gravity of what she had done hit me. Majority of my hair was a dark brown with 2 inches of platinum ends, Not what I asked for and she had not done it to the very top half of my hair, so my hair at the time would cover the bottom. I looked like a skunk!! Blonde stripe of hair at the top and the rest dark brown with 2 inches of blonde ends. It was completely awful! I could never wear my hair up again in public!! She took advantage of my trust in her and me being on my phone the rest of the time answering emails. I called to discuss what had happened and was ignored. So I contacted head office and they made an appointment for me to see the manager of the Birkenhead Regis salon. Head office informed me that this would be sorted if I went to the appointment and a refund issued. I arrived at said date and time. I was ushered upstairs and was immediately questioned like I was in an interrogation room. I explained what I asked for and what had happened and was informed that nothing can or would be done and I was not entitled to a refund either!! I explained that I was in fact entitled to a refund and once again explained what happened once we were downstairs as the manager was trying to usher me out quickly. I wasn’t rude in any way, shape or form and calmly stated that head office said I would be getting a refund once I explained and showed my hair which even a passerby was able to tell it was ruined. She shouted at me and said “your just after money aren’t you” I was beyond appalled and very upset. The girl behind her who had ruined my hair just looked at me and smirked and it was then that I knew it had been done on purpose. Why? I have no idea but two years on and yes I have given it this long and been patient due to COVID, I am still waiting for my refund!! I still have all pictures and I am now going to sue for damages etc as well as my refund. Absolutely disgusting!! Do not go!! You will regret!!
