Rakuten TV receives consistently positive reviews. Customers particularly appreciate service and quality.
Terrible, I’ve just got a new Tv and Rakuten tv is included, I’ve tried to watch 4 films so far, 3 wouldn’t load and I kept getting a circle thing rotate in the middle of the screen so after 15 minutes gave up , then tried watching “ The Road “ which kept cutting in and out , used to have more reliable downloads before broadband, oh but there was no trouble when the pesky “ Ads “ came on , they were fine !!!! Just incase people think it’s a internet connection issue
Me estuvieron ayudando y dando consejos durante varios días hasta dar co el problema, muchas gracias
Todo muy bien, rapidez y eficacia
J ai acheté un abonnement Viky pass standard depuis 8 jours.. et certes je peux regarder les films asiatiques sur ma tablette . Mais impossible de se connecter sur ma télé LG toute neuve . Lorsque je vais sur la télé on ne propose que des films gratuits ou à l achat. Mon abonnement n est pas reconnu
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My login wasn't working so I dropped in a help ticket (it wasn't just a password issue, I'd tried that). I got a reply that fixed the problem 3 minutes later. Impressive service.
Date of experience: February 19, 2025
US
I had a login problem under my account despite I tried twice the reset process. I sent an email to the Rakuten customer support from their web site and in about 1h, the issue was sorted from the agent Xavier. Thanks for your quick and efficient assistance!
Date of experience: February 15, 2025
Sehr guter Service!!! Habe sofort Unterstützung erhalten, das Problem zu lösen. Es handelte sich dabei um technische Schwierigkeiten, die nicht so einfach zu beheben waren. Es wurde aber unermüdlich weiter daran gearbeitet, bis dieses Problem behoben war. Nochmals vielen herzlichen Dank...
Date of experience: February 12, 2025
Have always had a good experience with Rakuten and they have a good film selection. Today I have contacted customer services as I had a problem with a purchase and that was solved straight away no problems, I would recommend them
Date of experience: February 11, 2025
Estoy gratamente sorprendida y agradecida por la rápida y ágil atención de mi solicitud de ayuda en Rakuten.TV. Han sido muy profesionales, educados y solícitos desde el primer hasta el último momento, asegurándose que mi problema estaba resuelto. Y han ido incluso más allá, ya que solventaron dudas que les expuse.
Date of experience: February 11, 2025
Very efficient Mr Severus Snape - smart in my request of refund a renting error . Thank you
Date of experience: February 11, 2025
