Review summary

Rakuten TV receives consistently positive reviews. Customers particularly appreciate service and quality.

Based on reviews, created with AI

See what reviewers are saying

Terrible

Terrible, I’ve just got a new Tv and Rakuten tv is included, I’ve tried to watch 4 films so far, 3 wouldn’t load and I kept getting a circle thing rotate in the middle of the screen so after 15 minutes gave up , then tried watching “ The Road “ which kept cutting in and out , used to have more reliable downloads before broadband, oh but there was no trouble when the pesky “ Ads “ came on , they were fine !!!! Just incase people think it’s a internet connection issue

Uso de código

Me estuvieron ayudando y dando consejos durante varios días hasta dar co el problema, muchas gracias

R
Todo muy bien

Todo muy bien, rapidez y eficacia

Connection sur la télé impossible malgré abonnement Vicky pass standard

J ai acheté un abonnement Viky pass standard depuis 8 jours.. et certes je peux regarder les films asiatiques sur ma tablette . Mais impossible de se connecter sur ma télé LG toute neuve . Lorsque je vais sur la télé on ne propose que des films gratuits ou à l achat. Mon abonnement n est pas reconnu

Company details

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Website

rakuten.tv

All reviews

100 total • Write a review

Showing 41 - 50 of 96 reviews
CW
4 out of 5 stars

Video rental didn't work on Apple TV but I got a refund

I rented a film but couldn't get it to play on my Apple TV. When I contacted Rakuten TV support for a refund, they processed it impressively quickly. So although their product isn't up to the standards I expect at the moment, their customer service was great. Thank you for the refund!

Date of experience: April 26, 2025

mc
1 out of 5 stars

Vedi più pubblicità che film vecchi !

Vedi più pubblicità che film vecchi !

Date of experience: April 25, 2025

LM
5 out of 5 stars

Szybką odpowiedź na problem

Szybką odpowiedź na problem. Dzięki

Date of experience: April 24, 2025

A
5 out of 5 stars

Atención rápida y eficaz

Atención rápida y eficaz

Date of experience: April 24, 2025

AP
5 out of 5 stars

Mandami eso

Mandami eso

Date of experience: April 22, 2025

AZ
5 out of 5 stars

I noticed a purchase on my account I…

I noticed a purchase on my account I didn’t recognise and contacted the technical team Albeit the technical aspects were challenging in understanding how the purchased went through the team was understanding and offered a refund. I have been previously using the app and will continue to use for movie content, knowing their customer support is credible. Highly recommend

Date of experience: April 21, 2025

AR
5 out of 5 stars

Quick response to my query

I am a long time user of Rakuten. My daughter went to use an Octopus code for a free rental, but instead it took the payment from my paypal account. Contacted them via the website and within minutes my paypal account had been credited with the amount taken by mistake. Very impressed with the quick turn around with my query by Xavier.

Date of experience: April 21, 2025

ds
1 out of 5 stars

7 anuncios cada dos por tres se hace…

7 anuncios cada dos por tres se hace infumable ver cualquier cosa.

Date of experience: April 20, 2025

M
5 out of 5 stars

Adverts despite paying

Update: Rakuten resolved the issue and ensured this would not happen again. All you can ask for really. Original review: I paid to watch a movie, but then was forced to watch 3 adverts before continuing as soon as the credits started.

Date of experience: April 17, 2025

N
5 out of 5 stars

Remboursement

Ils ont bien fait le remboursement malgré ma bêtise d'achat impulsif

Date of experience: April 15, 2025

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