Jessica Gibson was very quick andβ¦
Jessica Gibson was very quick and efficient, good work.
4.8
Excellent
999 reviews
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Review summary
Prime Property Management is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and expensive.
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Based on reviews, created with AISee what reviewers are saying
β¦Kelsey Park Mansion Project managed by Leigh Parker
Leigh Parker has been handling a number of interlinked projects for Kelsy Park Mansion. Her management of the contractors and process has been very efficient and effective including overcoming problems. She has been prompt and responsive and communicated clearly and in a timely manner. Excellent work all round
I recently reached out for assistanceβ¦
I recently reached out for assistance with a fob replacement, and Emily Forbes picked up my enquiry. She was quick to respond, professional throughout, and made the process clear and smooth. I truly felt heard and well taken care of. Thank you!
Management pack experience
I received my management pack quickly and comprehensively. Jessica Gibson was a great help.
Company details
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Contact info
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Website
primepm.co.uk
All reviews
999 total β’ Write a review
Showing 971 - 980 of 995 reviews
TP
Good job
I had really good help for Hannah Gray for a replacement of a corridor carpet. Itβs the first time someone is on top of a problem without me chasing constantly. The job has been done well.
Date of experience: August 19, 2022
E
Emily
US
Great service, Hannah is a superstar!
Prime are a great management company and our block of flats continues to be very happy with the service we are receiving. Hannah Gray in particular is excellent. She is very approachable, always willing to help, super responsive and she actions any requests/tasks promptly. We are very grateful to Prime and Hannah for their hard work and the high standard of service they provide.
Date of experience: August 19, 2022
J
Jeryl
US
Prime provides an excellent service
Prime provides an excellent service. Our designated property manager, Hannah, provides a response to queries that is always prompt and thorough. She is very knowledgeable herself, but brings to bear the support of Prime's specific departments when needed e.g. legal. She is always positive and professional.
Date of experience: August 19, 2022
KW
Projects all under control
Our property manager Hannah Gray is competent, friendly, responsive and jumps on issues with no nonsense or faffing about - I feel that our building is in good hands with Prime and with Hannah.
Date of experience: August 19, 2022
M
Mani
US
Great service from Demi at Prime
Demi helped with an insurance claim which took much time and effort only for the insurance company to decide it was invalid. All was not lost however, the administrative error was later realised and a final settlement made. Our PM Demi Williams assisted in the whole process being responsive in all communications. Credit to her for helping to ensure a satisfactory conclusion.
Date of experience: August 19, 2022
JS
Prime Property Management are excellent
I've found Prime Property Management far better than other block management organisations. As always, it's people who make the difference. My POC, Katie Williams, is always on the ball, fast to respond, gives clear answers to any queries, is a pleasure to work with and I always feel the block is in a safe pair of hands. I have no hesitation whatsoever in recommending Prime to anyone looking for block management.
Date of experience: August 19, 2022
DR
Excellent service
Rosie at Prime has been an excellent property manager. Prime and Rosie have been a breath of fresh air compared with other companies we've used in the past. Rosie has gone above and beyond and is super responsive, helpful and a pleasure to deal with.
Date of experience: August 19, 2022
D
Dan
US
Excellent service from Lauren and Gamzeβ¦
Excellent service from Lauren and Gamze who look after our building. What I appreciate most about them is their eagerness to help and going above and beyond to help customers. They are absolutely credit to Prime. Highly recommended!
Date of experience: August 19, 2022
PS
Good service from Prime
The service provided by Rosie Glen has been very good. There have been various issues and Rosie has been very responsive in dealing with these problems, all in all we are very pleased with the service being provided by Prime Management.
Date of experience: August 19, 2022
G
Graham
US
Much improved management
It is now over a year since our block management was taken over by Prime. As we get to know each other better, the service Prime provide is also getting better. We are very happy with progress and our manager Rosie Glen is proving highly capable and responsive. I have also had a good level of response from Jodie on accounting matters and also the legal team have provided good advice.
Date of experience: August 18, 2022
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