Postoffice has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
Just been to drop off a package at the Post Office in the Horsefair, Kidderminster. And the staff were absolutely vile! So pointlessly rude and unhelpful! We will be taking our custom elsewhere in future. If I could give 0 stars I would. Vile people.
We had a great postman last year, and then he retired, gone to pot since, I have not had any mail for weeks unless it was a parcel, they deliver at random times as well. I often get mail that is intended for someone else! This time I chaised the postman down and gave him the letter back that he had posted through my door. I’m expecting some important stuff as well! Bedford is the town and MK41 is the area
I want to express how wonderfully I was treated at Calhoun Ky post office. I needed a passport and didn’t know how to go about it. Dawn helped me on two different occasions. Dawn was very patient and helped me to get documents I needed as I didn’t know how to use the internet very well. She was very informative, wrote down contact numbers for me. Helped me to understand why I needed these documents. I am grateful to her. Please give her a raise, she is worth it!!!
Do not bank with the post office unless you never want to see your money again. It is impossible to transfer or withdraw your money. My husband has just spent the last 3 1/2 hours on the phone and online trying to transfer his money. We have just sent our third email regarding it and still no response.
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Woking town centre post office 25/11/2024 approx 4:55pm Went there to collect my amazon parcel. The man there perhaps wasn't rude but definetely not polite. In front of me carelessly dropped my £500 worth parcel on the floor twice. When I pointed it out to him, He told me to let him do his job and he can provide complaint department contact. I definitely do not recommend these guys
Is the Post Office trying to make a loss or do they just do it effortlessly? I need to send Christmas cards to my cousins in Australia, hardly an odd thing to do at the end of November. So I need to weigh the cards. I go to the Post Office - half hour queue. I try to use the weighing scales myself. No, the only display of the weight is for the staff only. I go back home and work out the weight myself and need £2.80 stamps. Royal Mail sell stamps... good. But only a sheet of £70 worth! Bit much for three cards. Supermarkets sell stamps... good. But only British first and second class. Back to the half-hour queue. Pathetic isn't it?
Appalling service from Southend on Sea post office. The people that work there really don’t give a s**t. Asked for a missed delivery to be redelivered to a local post office pick up point so I could pick up at my convenience on the way home. Received a notification to say it was ready for collection. Got there and it couldn’t be located. While standing there I got another message telling me that they were unable to deliver it as “there was no one at home”!!! It’s your post office how was there no one there!!!!!! 😡 I ordered another item the same week to be delivered to my home address, next notification I got was to say it had been delivered to my “chosen pick up point”. I didn’t request this at all for this package! Four days later and I still don’t have my items. A third item I ordered was for 24hr delivery. Why offer a service if you can’t fulfil it!? The package was “received” at the Chelmsford office three different times over two days. It only had to come thirty minutes to Southend. Despite it being “due for delivery today between x and x” I still don’t have it!!! Would’ve been better off driving there to pick it up. Shocking service. Had many issues with the Southend office in the past and on one occasion I asked the “face representing the company” on the front desk why they perform so badly and was told, directly, that “we suck at our jobs”. Avoid at all costs, if you’re offered an alternative delivery service then use it, not these incompetent morons.
sick to death of being lied to .Parcels being late saying they attempted delivery but couldnt gain access, when I've been at home 😒. The reason I'm at home is I'm disabled and very rarely go out . Post office you need to change , never used to be like this , so what's happened
If I could give zero I would. I posted a cheque via a post office paying in slip and a week later it's lost. No way to trace it or to use the reference number to find it basically the reciept is a useless piece of junk. Impossible to speak to someone to rectify. Will never use this service again.
Fraudulent postman? Ordered an item off eBay value £350 that the seller obviously had it send out with a signed delivery. Item was supposedly signed for but it turns out the postman signed for this item and allegedly posted it through my letter box. EBay would not refund as the seller had confirmation of tracking and the post office said they believe the item was posted even though they admit the postman signed for it himself. Thank god for credit card charge back as I now have my money back rather than having to go through appeal with the post office. Unfortunatly we cannot choose who delivers our items but thought I would post this to make people aware
Always items either arrives late or damaged. This time even worse. Posted item 48hours signed tracking and item never arrived!!!! Their costumer service phone number is answering machine without answer! Insurance doesn’t have any meaning. They don’t get back to your messages or email regarding complaints. Prices went high and quality of service goes down every week. What we pay for?!
Why can i not give zero star as that is what these bunch of idiots are worth.sent a letter signed for,sent back to sorting offi e then lost,sent another tracked 24 never arrived after 72 hours cannot speak to anyone to discuss. The quicker these go bust and get a decent company to run them the better
SP665433639GB What a shambles of a corporate company !! Nothings changed with this lot !! Order arrived and battered on the 18th .. the company sent out replacements as good will and would make a claim to PO … they sent next day special delivery BEFORE1pm Guaranteed 😂… waited in all day after app stated delivery was taking place on the 19th … but didn’t arrive as stated !! So waited in all day after the app once again stated it would be delivered BEFORE1pm on 20th … never arrived … but then a delivery attempt at 16:10pm on the 20th … and now I have to stay home and await re delivery for an item that was needed on AM on the 21st .. had to cancel appointments due to the Post office negligence … even on the app I state leave in safe place they still didn’t bother .. CCTV everywhere so no one could entertain theft … again PO just ripping people off whenever they can …. Unhappy and bemused … how such a great service and corporation has turned so pitifully poor I will never get my head round 😡😡😡😡😡
