A complete incompetent mess
I transferred my AGL gas and electricity account to Origin because of the appalling support that AGL provide. So far Origin have not been a lot better. I attempted to transfer both Gas and Electricity online. The electricity account seemed to transfer OK but the gas was a problem because we have a granny flat on the property serviced by a separate meter. I was asked for further information to help identify the correct meter and supplied it promptly. A second problem is that I am an elderly person with a hearing problem so I prefer to communicate by email. Origin were advised of this but just chose to ignore it initially. Having a disability ignored can be quite distressing. It appears to me that Origin support did not take the trouble to read the information I had provided and just kept sending me irrelevant emails with demands that I phone them. It also appears the within Origin there is an inability to transfer information between different departments. Instead the implied messages that I keep receiving are "We don't know how to deal with this so it is your problem". This experience has been extremely disappointing and I still don't have my gas account transferred. I have just received a second notice saying that my electricity account has been successfully set up. I received much the same notice a couple of days ago. Your messages are all froth and bubble but lack substance which can be confusing. I am already considering moving my gas and electricity account to another supplier if I can find one who can give reasonable service. 6 Days later... After submitting to Origin's request to send details to the email address they specified, there has been not even been an acknowledgment, let alone any action taken. My gas account has still not been transferred and remains in limbo. This is causing immense problems with the previous supplier who are now threatening to disconnect the service.