Origin Energy Reviews

Sharad was prompt and efficient and sorted everything out regarding changing bank details

Glen was an absolute pleasure! Incredibly helpful and very responsive. He resolved my query within a few hours - absolutely phenomenal service!

The lady explained everything clearly and very polite. On 14/7/2025. Account number Gas- 751100AA

I received a reply to my inquiry fast and efficient!! Thank you.

When the company tells you that they will put you on the best available plan because I’m on a disability pension and they tell me that there is no need for me to contact them for this to happen, then for the next 3 years they don’t do what they promised then argue with you when you feel ripped off and discriminated against because they failed to support customers on financial hardship, piss poor customer service and I’ll take this up with the water and energy ombudsman from here

The response was swift and helpful.

Origin needs customer service representatives who speak and understand English properly. Last time I spoke with Origin I was advised to get some vouchers to bring the cost of my account down before making a new payment plan. After receiving an SMS asking me to set up a plan I phoned Origin to let them know I have to wait at least a week to get an appointment to obtain said vouchers. Unfortunately I had to spend well over half an hour having to repeat myself numerous times so the rep - whose English was barely legible - could understand that I have to wait for an appointment to obtain the vouchers before setting up a new plan. This isn't the first time Origin reps have had difficulties understanding basic English. Origin needs to vet service representatives much better to fix this common problem.

Kind service and rep was helpful

Origin are repeating the same thing they told me before. They haven't given any information for the 'reversal' of my payment. They haven't engaged with me or explained themselves. Terrible customer service.

Very helpful consultant and easy to understand

The kindness and understanding that Sam gave me goes above and beyond anything that I have experienced. Being of the older generation this has made my day. Thank you Sam

Norman from Origin provided prompt, professional assistance in updating account details.

Was easy to email about my direct debit and receive a response with the information I needed. Thank you very much Ina

Tim explained everything clearly to me and placed me on a better plan.

Very good service, very satisfied. Even today is Sunday, still can help me to solve the problem.

Haven't connected both power or gas on the day they say there going to put them on still have no power or gas I have 2 kids under 6 have to go with out heating

I've been trying for over a week to get a refund on money that is mine but for some reason you won't refund the $260 I've adjusted my payment as you requested so I would really appreciate the refund.

Person I was talking to ( I do believe his name was George) was very kind and helpful in choosing correct electricity plan for me with Origin Energy