10 months ago
Ricky was very helpful and clear in his explanations for me.
10 months ago
I hate companies that reward loyalty by quietly increases prices at the end of a contract
10 months ago
The lass I was dealing with very helpful,explaining how the new plan works,very polite and supportive.
I wish I had the time and money to investigate this company. I sold my home, and in the three months no one was living in it, there was a 'normal' gas and electricity usage. I wouldn't recommend them and would advise anyone considering them to consider other alternatives. Very focused on revenue-making.
Ricky was very helpful and clear in his explanations for me.
I hate companies that reward loyalty by quietly increases prices at the end of a contract
The lass I was dealing with very helpful,explaining how the new plan works,very polite and supportive.
The response to my call was quick and the chap I spoke to was very helpful and knowledgeable.
Rahul was very patient considering the line was noisy & speaking clearly was difficult. However, we manged to solve the problem of the scam content .
It was so easy
Quick, friendly, helpful! Thank you so much. Carlo was great and efficient. Although some other experiences have not always been so good (incorrect information given, invalid deals offered to me, no specific email signature to make contact with). Also very expensive compared to other providers.
Very good service easy done to move over.
Fast turnaround, great communication. Thank you!
Our change of plan went done efficiently.
Musta was excellent and informative in my dealings with him today. Efficient at his job I am happy to recommend him. Thank you Musta!
Quick action and response in a friendly manner.
Excellent customer service!
Walked me through a new plan to suit my household
Wait time was short, music was good, the support I received was excellent
Origin staff very informative and helpful and quick to respond.
Very polite & curious. Very quick to act on it. I'm very pleased with Origin.
I have sent an email to Origin regarding the amount debited from my account and I have received a quick response from Joy to explain my concern . Thanks Joy for assisting me !
My experience was smooth and easy. I had no problems with the process.
Based on analysis of 63 reviews rated 1-2 stars for Origin Energy
“When the company tells you that they will put you on the best available plan because I’m on a disability pension and...”
“Last time I spoke with Origin I was advised to get some vouchers to bring the cost of my account down before making a...”
“Last time I spoke with Origin I was advised to get some vouchers to bring the cost of my account down before making a...”
“Misleading Billing Estimates and False Claims Be Cautious”
“Misleading Billing Estimates and False Claims Be Cautious”
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Origin Energy is a prominent electricity and gas provider in Australia, recognized for its comprehensive range of energy solutions. The company serves residential, business, and enterprise customers, offering various electricity and gas plans tailored to meet diverse energy needs. In addition to traditional energy services, Origin Energy provides NBN internet plans, LPG bottled gas, and innovative solar solutions, including solar batteries and panels. With a commitment to customer support, Origin Energy also offers 24-hour assistance and a virtual power plant initiative, allowing customers to connect their solar batteries for a more intelligent energy grid. The company's services are designed to cater to individuals and businesses looking for reliable energy solutions, enhancing their overall energy management experience.
Origin Energy receives predominantly positive feedback, with many customers praising the helpfulness and efficiency of the staff. Reviewers frequently highlight the quick response times and clear explanations provided by representatives, making processes like plan renewals and refunds straightforward. For instance, customers commend specific employees for their politeness and support, noting that interactions are often pleasant and informative. However, some negative experiences emerge, particularly regarding loyalty issues and inconsistent service quality. A few consumers express frustration over price increases after contract renewals and mention receiving incorrect information in certain instances. Overall, while there are areas for improvement, the majority of customers appreciate the service and support from Origin Energy.
We're all about transparency. Companies can't pay to alter or remove reviews from CrowdTrust.