Review summary

Open Colleges has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.

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EC

Erin Clancy

3 out of 5 stars
I completed my Certificate in Nail…

I completed my Certificate in Nail Technology and had a mixed experience. The staff are AMAZING and always offer great support. Ellena, the course instructor offers excellent insight and advice around the realities of being a working Nail Technician. My issues are with the platform itself and the out of date education being provided (which is NOT the fault of Open Colleges) and the lack of emphasis of WHERE nail products are manufactured for higher safety. For example: 1. Having to upload a 8-10 minute recording, in mp4 format, that is under 470mb is ridiculous. (It says 500mb but anything over 470-480 won’t work) 2. The overwhelming typos and confusing sentence structure is absolutely unprofessional to say the least 3. The constant going on about nail polish when MOST NAIL TECHS DO NOT USE this is out of date (again not the fault of OC) 4. The lack of actual education around Nail Art is disappointing given the reality of today’s working Nail Tech and what we are expected to be able to do/create Overall, the staff are fantastic but the platform itself? Definitely needs to be improved.

j

jenny

2 out of 5 stars
Lots of room for improvement

the reading materials were often set for the American context rather than Australian and often full of typos. Navigating around the modules when doing assignments was clunky. Assessment tasks included menial activities that were time consuming but not a reasonable test of skill or knowledge (eg 'write an email to explain your findings'). Requirement for role plays wih multiple actors was a burden on family.

AK

Anthony Kellett

5 out of 5 stars
Highly Recommend

One of the great services of Open Colleges was having quick access to a teacher and get feedback within an hour. The times when the teacher was away they would contact me via email or phone when back at work. This service made learning blockages minimal and thus made studying easy and enjoyable. The mini video lectures, quizes and written material was straightforward to understand and the assignments were all applicable to practical accounting work. A few months after finishing my Certificate IV in Accounting and Bookkeeping I obtained a full-time accounting job. A big reason for this was the quality of the course from Open Colleges was of a high standard and the assistance from teachers was excellent. Highly recommend Open Colleges

DC

D Cook

5 out of 5 stars
Certificate III in Nail Technology course experience

I almost done my Certificate III in Nail Technology course. Happy with open college and appreciated the course and im really happy and thankful my trainer -Ellena. She is very patience and guidance and helpful and response my every emails very quick. I truly appreciate everything she have done to help me get thru my cause.

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Showing 711 - 720 of 996 reviews
LC
4 out of 5 stars

Assessment Marking Slow.

Assessment Marking Slow. Only complaint is the time to return assessments. This was not the case when I started this course. Generally overall good experience. Special mention to Ruchi who was always helpful and prompt to respond to questions etc.

Date of experience: May 2, 2020

TE
5 out of 5 stars

Great college I had no problems

Great college I had no problems. Studied cert 3 in dental assisting. If you can be self motivated and organised, don’t do an online course. Thanks for everything again.

Date of experience: April 30, 2020

AL
1 out of 5 stars

WORST COLLEGE EVER - DO NOT USE OPEN COLLEGES

My experience with open colleges has been terrible and I'm going to take them to court. DO NOT GO WITH THEM, THEY'RE JUST AFTER YOUR MONEY! THEY WORK ON KPI's! Once they have your money they do not care about you and you have no hope in getting it back. They will do everything in their power to not refund you. *They were very pushy and got me to enrol even though I told them I had commitments, I was going away and visiting my family. I told them this and I wouldn't be able to start the course until after I got back, so it was after the cooling off period. *When I looked over the course there was soo many spelling and punctuation errors, as well as broken links and outdated course material. * Due to severe health issues I wasn't even able to start the course, so I applied for special consideration and I wasn't given a full refund. The special consideration is an absolute lie. They're keeping over $700 of my partners money for no good reason. The cancellation fee is only $100 what is the other $600 for? I didn't need materials. I didn't even start the course, only looked over it! * They are so rude and ignore all your emails * Also they're no longer a member of the resolution institute mediation scheme and when they do reply they keep saying to appeal through them for an external investigation even though they're no longer members!! So that's a joke. * I was also given false information by them. What ever you do. Stay a long way away from this company and go through TAFE !!

Date of experience: April 29, 2020

M
5 out of 5 stars

Certificate IV in Bookkeeping and Accounting

This was my first time pursuing an online course so I was unsure what to expect. I chose Open Colleges for the Certificate IV in Bookkeeping and Accounting as it was the best way to gain the appropriate qualifications to register as a BAS Agent. I was challenged with the course as I had hoped to be, and the trainers and assessors were always a quick email away to answer any questions with very helpful advise whenever I got stuck. Student support were always amazing and made life so much easier. I recommend Open Colleges to anyone who is motivated and looking for a great balance of work/study/life.

Date of experience: April 29, 2020

m
2 out of 5 stars

Not that impressed.

1. The enrolment process was a nightmare. Turns out the guy who initially took my enquiry left and didn't tell anyone. 2. There are so much spelling, punctuation and grammar error within the courseware. 3. Communication with trainer was very poor. It wasn't until the last module of the course till I finally received emails to my replies. 4.

Date of experience: April 29, 2020

R
3 out of 5 stars

I found the additional notes to support…

I found the additional notes to support the assesments informative and very detailed. The first 3 modules were fine, however module 4 had very outdated information. I believe this his requires updating.

Date of experience: April 28, 2020

P
5 out of 5 stars

Great

Great! Thanks for all your hard work.

Date of experience: April 28, 2020

AT
4 out of 5 stars

Helpful Support team and Trainers / Assessors

I have had nothing but positive support from all the trainers and assesors, in particular Claire, Lyndal, Charmaine, Eliana and Georgina! They have been able to answer my queries very promptly and always provide valuable feedback on my assessments. When I was stuck, they were always a quick email / chat away to help me with my queries. My only issue was with the very in-dept tasks at a Cert III level for Work placement. I found that 120 hours was not enough to complete all the tasks and try to gain industry experience in the role, not to mention added pressure of having to complete 3 other modules during the placement. Apart from this, everything else was perfect and would definitely recommend Open Colleges for anyone looking to get their Cert III in early childhood education and care! Thank you Team!!!! :)

Date of experience: April 28, 2020

MH
4 out of 5 stars

Great Experience

Great Experience. I just wish that the course would be marked faster and that it was easier to communicate.

Date of experience: April 28, 2020

V
1 out of 5 stars

I’m giving one star because 0 stars is…

I’m giving one star because 0 stars is not an option. Many many errors in the course material. Tutors try but they don’t write this stuff. Lack of support in particular admin procedures and one very rude training and operations manager. I have lodged a complaint with the Australian Skills Quality Provider.

Date of experience: April 27, 2020

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