One Delivery

2.9391304347826086 out of 5 stars
2.9
Average575 reviews

TrustScore

2.9
2.9391304347826086 out of 5 stars
Average
5 out of 5 stars
253
4 out of 5 stars
22
3 out of 5 stars
10
2 out of 5 stars
17
1 out of 5 stars
273
575 reviews in total

Review summary

One Delivery has room for improvement based on customer feedback. Customers particularly appreciate service and fast delivery, though some mention concerns about customer service and communication.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
1 out of 5 stars
1/5

Order at 12.15 the order came at 4.45 I…

Order at 12.15 the order came at 4.45 I could not believe it. Have used it 5 times it’s always slow maybe 1.5 hrs but al...Read more

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0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Avoid at all costs

Avoid at all costs! Delivery stated 45 mins or ASAP. Nearly 2 hours later our food arrived and it was cold. Very disappo...Read more

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Always have brilliant service

Always had brilliant service from One Delivery when I lived in Falmouth, Cornwall. We used them a lot. The branch manag...Read more

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Good in Falmouth!

Dunno about all these other reviews but I've been using them for years and they've always been great! Quick delivery, fr...Read more

0
0
🔥 High engagement

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about 5 years ago
4 out of 5 stars

Great service and always on time…

Great service and always on time strongly recommended

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about 5 years ago
5 out of 5 stars

abaoulty superb service from One…

absoulty superb service from One Delivery Norwich. Great communication and fast delivery

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luke willetts
luke willetts
1 reviews
about 5 years ago
5 out of 5 stars

One delivery Norwich

Excellent service very quick delivery 1 happy customer

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Tom Foulk
Tom Foulk
1 reviews
about 5 years ago
5 out of 5 stars

One Delivery franchisee

I'm a franchise owner for 2 years and have grown a business that has out done Deliveroo in a local area. If you have the dedication and attention to care you can beat the corporates. It's going to be a tough journey battling out with your JustEats, Deliveroos, Uber, etc. but it can be done. I've seen many franchisees come and go, the ones giving bad reviews are genuinly people who don't have the grit and mental capacity for it. The customers that complain are most likely their customers. I'd suggest checking your local One Delivery's Facebook/Google page to check their reviews and see for yourself as most of us will give you a far superior service than your fancy corporate crap.

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Larry Choate
Larry Choate
1 reviews
about 5 years ago
5 out of 5 stars

I live in Norwich the lady that runs it…

I live in Norwich the lady that runs it is so helpful she help me with order I spent £50+ and was fast service think her name was Cathy my food from kfc was with me with in 30 mins very hot and would be using this company a lot super delivery sevice make in Norwich look stupid one delivery for me what a service thank you so much back again nothing is to much trouble told all my mates and thay are all ordering now as well

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Dawn Hunt
Dawn Hunt
1 reviews
about 5 years ago
5 out of 5 stars

Excellent service highly recommend this…

Excellent service highly recommend this is for the norwich based one delivery

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about 5 years ago
5 out of 5 stars

I have ordered from One delivery…

I have ordered from One delivery Norwich twice now and both time the delivery driver has been polite and helpful. Would happily order again

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Dawn Shearing
Dawn Shearing
1 reviews
about 5 years ago
5 out of 5 stars

Brilliant service friendly reliable…

Brilliant service friendly reliable company would recommend them

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Ellie Newell
Ellie Newell
1 reviews
about 5 years ago
5 out of 5 stars

One delivery Norwich

One delivery Norwich. We have a brilliant service in Norwich. Like any food delivery service avoid peak times and you will get your food hot and on time. On the odd occasion I've had an issue (user error) I've got in contact with the lady who runs it and it's been sorted then and there. If there's been an issue with something unavailable at the restaurant... I've had a call to let me know and choose an alternative. I have lots of food delivery services but this is the more communicative one. Cath is brilliant even bringing my little monster the odd mcflurrie. My favourite delivery service in Norwich

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about 5 years ago
1 out of 5 stars

One delivery in BANBURY accepted our…

One delivery in BANBURY accepted our order we placed and took 42-95 pounds from my card then sent a message saying we don't deliver to your area .asked for refund and they said they would refund the money .this went on for 5 weeks and still no refund .went to my bank in the end to make a payment dispute and they reversed the transaction and I got my money back .dishonest people ripping people off their hard earned cash AVOID

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louise
louise
1 reviews
about 5 years ago
1 out of 5 stars

When did one deliver employed staff…

Its OK I have spoke to my solicitor he still not been sack joke it really is

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Emma Madden
Emma Madden
1 reviews
about 5 years ago
1 out of 5 stars

Ordered from Indigo Bay in Newbury

Ordered from Indigo Bay in Newbury. Shocking. 2 hours late, curry spilled all over bag, curdled sauces, cold food.

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Joel
Joel
1 reviews
about 5 years ago
1 out of 5 stars

Took 2 hours to come

Took 2 hours to come. The swapped a viggie buger for a beef buger and not sorry when contacted. I would avoid big time!

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Michael
Michael
1 reviews
about 5 years ago
1 out of 5 stars

Rip off

Absolute rip off. They charge £5.99 for delivery which would be great, but nearly doubling the price of everything on the menu is a joke. AVOID

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MM
MM
1 reviews
about 5 years ago
1 out of 5 stars

Terrible Service

Ordered twice from OneDelivery. First time they failed to bring the full order and second time they are 2 hours late!

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Kirstylea Cox
Kirstylea Cox
1 reviews
about 5 years ago
5 out of 5 stars

Excellent service always get your food…

Excellent service always get your food on time very happy 😊😊😊😊

Helpful?
over 5 years ago
1 out of 5 stars

Ordered at 8:50pm didn’t get the order…

Ordered at 8:50pm didn’t get the order until past 11pm. I phoned up at 9:30 pm to see what was happening and he told me the kfc had shut but the manager was going to fulfil the order. So it gets to 10:30pm still no food and no contact so I phone again to be told 5 mins away. Food got here at 11:16pm . It was a long 2 hour wait

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Jeremy Park
Jeremy Park
1 reviews
over 5 years ago
1 out of 5 stars

NOT SECURE

NOT SECURE - AVOID, accepts a false address and does not use this to verify payment. This means anyone that find your lost payment card in the street can buy pizza with it! when you are on holiday you are forced to change address to your holiday location - app and website don't allow for ordering food away from home, eg when you are staying in a different location, doesn't allow beyond a radius from your home. Not very intelligent! Other apps detect current location and keep home address and delivery address separate for financial situation purposes. Sort this out please.

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over 5 years ago
5 out of 5 stars

Always have a great service Barry Crewe…

Always have a great service from these guys , especially helpful when I couldn't get a delivery slot at the supermarkets during lockdown as one delivery Barry where able to deliver me some shopping within the hour !

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LD RD
LD RD
1 reviews
over 5 years ago
5 out of 5 stars

Franchise Owner

Owning a One-Delivery Franchise is a fantastic opportunity! if you have the experience and the passion within the restaurant, Food Delivery industry. Then look no further!! Head office will welcome you as a valued part of the business & are always there to support you. The only limit with an opportunity like this is your imagination, what you stand to gain within this company opens the doors to a network of new business contacts, establishing your own structure with a company that has Clarity. Be your Own Boss and build your franchise reputation to be an exceptional ONE!

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