One Delivery has room for improvement based on customer feedback. Customers particularly appreciate service and fast delivery, though some mention concerns about customer service and communication.
St Neots. First delivery within 20 mins. The next two over two hours late. We were told that there was a email issue, OK. But then there was another email issue. Fine but at least let us know. When you have hungry children, this is not cool. Clearly, we want this to work but there are some serious communication issues. Upside, we did get a refund ASAP. Could be so good 😕
To state a delivery price of £3-4 is completely understandable but to add a hidden charge of £1.50 plus per individual item on your website is completely unacceptable..!!! The actual cost of my delivery would of been £14 when advertised as £3..Just charge more for the delivery and be honest about your pricing
Started with one franchise with the one delivery team last year and have bought three more areas . very happy to have become a franchisee and hope to keep growing.
I wanted to send a parcel to kuwait, ive had no confidence to send it as the last two parcels sent by a different company One came back after reaching kuwait they couldn't find the address and the other parcel never got picked up at all. But wow shipping one was the best ive ever used, not only did my parcel arrive when they said it would, but the company kept track of my parcel and texted me to say it was delivered. This company is not about the money, but about the service. The man who was dealing with my parcel made me feel very important, as if i was send the crown jewels. I felt he was my brother looking out for me. Cant say how much I'm glad i used this company, i will never use another. Val Dixon Man i made the parcel transaction was Muhammad H
Bought a franchise & getting started was easy, highly recommend!
Amazing service, staff and training provided! Fast and TOP service
Super fast delivery in didcot, really nice delivery guys too!
I made an order today and it came really quickly and still hot. Very happy with this service
Been ordering weekly very good service so far, definitely recommend it.
Always on time with hot food. Never have any issue. 5 Star Service.
I ordered from rhyl Very poor service the delivery driver very rude and lied They got order wrong twice and the delivery driver called us liars Do not use in rhyl Bad service Manager tried to solve the problem and was helpful Delivery driver was not and he was rude
We always use one delivery Teesside, it’s always on time, hot and most importantly all there! Thank you will definitely use you in the future
Great work and good delivery
One delivery Teesside always been great exceptional friendly staff always willing to help food always hot always make sure order is there and all is ok carnt fault them if order going to be little late they keep you upto date one best delivery services ive used and will keep using highly recommend.
One Delivery Teesside. I used to use this company in the past as in our area they were the only ones who did McDonalds, KFC etc. Then honestly I started to use Just Eat and Uber when they started doing them as they were cheaper. But after the most shocking customer services from both JustEat and the worst Uber, I said I would never use a delivery company again, Then I remembered One Delivery. Mistakes happen and I accept them but it is how a company deals with mistakes that makes all the difference. I recently had an order delivered to the wrong address with Just Eat, I was not able to get a redelivery without paying and reordering a new one, and then I had to fight for a refund.(OneDelivery never made this mistake, but then again I knew them as got same drivers and we had a contact Tom who is wonderful so if mistake was made he would have resolved it) Then UberEats delivered just my drinks and ice cream for a Mcdonalds order , Mcdonalds said he had left all the hot food we had ordered on the counter. They are saying I can't have refund. I would have preferred the food as that is why we ordered, but they couldn't do this, I had to get refund and reorder. But refusal of refund. One Delivery always brought any food that was missing or perhaps wrong straight round, issue resolved we were happy. I talked about them today and said problem is they were always so much more expensive, but just out of curiosity I did a dummy order with OD with the exact same items as Uber. It was £3 more. I would happily pay that bit extra for good service and peace of mind; They have now gained a customer back and I will tell everyone else to do the same.
If anything is wrong with your order don't bother trying to get a refund. They either ignore my emails or reply with a snotty message. Edit: Recently I ordered and it was delayed by 1-2 hours I called and I was rudely told that the delivery driver supposedly texted me (nope)
McDonalds prices are double original price totally unacceptable
Excellent great service
Very good service Romford one delivery they got 5* service
Best food delivery service in town. Always on time, food nicely packed and hot, drivers are friendly and always bubbly. Highly recommended!
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