One Delivery

2.9391304347826086 out of 5 stars
2.9
Average575 reviews

TrustScore

2.9
2.9391304347826086 out of 5 stars
Average
5 out of 5 stars
253
4 out of 5 stars
22
3 out of 5 stars
10
2 out of 5 stars
17
1 out of 5 stars
273
575 reviews in total

Review summary

One Delivery has room for improvement based on customer feedback. Customers particularly appreciate service and fast delivery, though some mention concerns about customer service and communication.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
1 out of 5 stars
1/5

Order at 12.15 the order came at 4.45 I…

Order at 12.15 the order came at 4.45 I could not believe it. Have used it 5 times it’s always slow maybe 1.5 hrs but al...Read more

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0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Avoid at all costs

Avoid at all costs! Delivery stated 45 mins or ASAP. Nearly 2 hours later our food arrived and it was cold. Very disappo...Read more

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Always have brilliant service

Always had brilliant service from One Delivery when I lived in Falmouth, Cornwall. We used them a lot. The branch manag...Read more

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Good in Falmouth!

Dunno about all these other reviews but I've been using them for years and they've always been great! Quick delivery, fr...Read more

0
0
🔥 High engagement

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Filter by rating:
Zubair Saleh
Zubair Saleh
1 reviews
almost 9 years ago
5 out of 5 stars

Amazing service!

Excellent service and would recommend using One Delivery to anyone!

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John wick
John wick
1 reviews
almost 9 years ago
5 out of 5 stars

Amazing

The service was good and the speed of the delivery was excellent !!

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Bub Bashir
Bub Bashir
1 reviews
almost 9 years ago
5 out of 5 stars

Excellent

Service was great got my food nice & hot had been delivered within 45mins. Well recommended.

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Joseph Caan
Joseph Caan
1 reviews
almost 9 years ago
5 out of 5 stars

Awesome service

Ordered a KFC and came within 30mins ! app tracking is cool.

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Nadim ghulam
Nadim ghulam
1 reviews
almost 9 years ago
5 out of 5 stars

Excellent service ,

Food arrived on time as promised and driver was friendly

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Tara Mccool
Tara Mccool
1 reviews
almost 9 years ago
5 out of 5 stars

Fantastic

Brilliant service always on time, will use again

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Assad Juma
Assad Juma
1 reviews
almost 9 years ago
5 out of 5 stars

BRILLIANT

Everything was perfect, my order was delivered nice and warm, the delivery driver was pleasant and the overall service was outstanding

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zaynab samad
zaynab samad
1 reviews
almost 9 years ago
5 out of 5 stars

5 star serving

Really good service !!

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Adam Khan
Adam Khan
1 reviews
almost 9 years ago
5 out of 5 stars

Great app 5 stars

Didn't even know you could get kfc and Mcdz delivered to your door step.. Food is always warm and drivers are all well mannered and polit. Highly recommended well done keep up the good work.

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Kieran Kearns
Kieran Kearns
1 reviews
almost 9 years ago
5 out of 5 stars

Good service.

I used this service for the first time yesterday, the website was simple to use and the food came faster than I expected. Pleasent first experience. I will be using this service again.

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Kamran
Kamran
1 reviews
almost 9 years ago
5 out of 5 stars

Very good service

Excellent service prompt delivery. Will use again.

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Zulekha Samad
Zulekha Samad
1 reviews
almost 9 years ago
5 out of 5 stars

Best thing there

Just fantastic

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Tony Benz
Tony Benz
1 reviews
almost 9 years ago
4 out of 5 stars

Fast delivery, hot food dream come true

I use the service regularly. Always delivered on time, foods warm, lots of restaurants to choose from. Best thing ever

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Sarah Trend
Sarah Trend
1 reviews
almost 9 years ago
1 out of 5 stars

absolute waste of time

After a long day at work I chose to place an order online and save cooking. It's the first time we had used the company and we were initially impressed with the choice they had compared to other delivery companies. After deciding on cafe rouge, I placed our order and got a confirmation for 8.15. 45 minutes later we got a call to say they were closed and weren't receiving any food orders. Strange as our friends were sat in the restaurant ordering food? Understandably problems occur but 45 minutes is a long time to wait until contact. Definatly won't be ordering from them again.

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Tom
Tom
1 reviews
almost 9 years ago
1 out of 5 stars

Food poisoning

Fairly slow delivery time, and the food was quite cold when it came. Also, I'm currently suffering from a terrible case of food poisoning since Tuesday, with constant stomach pain and diarrhea to help remind me of the food. Although most of the blame can be on poor preparation and cooking by the KFC that made the food, the food should have been hotter when it came so there would be less risk of food poisoning. Driver himself was fine but I am just really unhappy with everything else.

Helpful?
almost 9 years ago
1 out of 5 stars

Such a pity the service is slow and no response to emails

I was happy when I saw there was somewhere that would pick me up a Burger King meal and deliver it. The website did not open at the time it said it would. The delivery took over 1 hour. To be fair the driver did apologise for the delay. Off he went but alas when we opened the delivery I did not get what I ordered. I paid additional for cheese on the burger but it was not there and we ordered some sides but the wring sides were included. I have been on the website and been told to contact the local area manager (oliver at one-delivery.co.uk) but no answers to my email. I have chased again this evening. Looking at the trustpilot reviews however I am thinking I will probably be ignored. I would not recommend at this time and will not be using this service again!

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V
V
1 reviews
almost 9 years ago
1 out of 5 stars

DO NOT USE

My order was two hours late and when it arrived the side order was wrong

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Harry
Harry
1 reviews
almost 9 years ago
1 out of 5 stars

Useless

It took an hour and a half for the food to get here and wen it did there was only one of three meals in the bags! Luckily the lady delivering the food called me wen trying to find the house which meant I had her number, so I called her and got her to come back, I then told her the problem and after lots of talking I managed to get her to go back to KFC and get the rest of our food which then took a further hour and a half. :( wish I'd of just used JUSTEAT there far more reliable

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Z clarkson
Z clarkson
1 reviews
almost 9 years ago
1 out of 5 stars

Shocking

Over an hour before we even got a confirmation email. Unable to track order without the confirmation. Hour and 25 minutes later it finally arrives and not to the standard we were expecting. Food had obviously been sitting the other end for a long time. Won't be using again. Tracking system doesn't work as eta said 0 minutes and was still waiting 10 minutes later.

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almost 9 years ago
1 out of 5 stars

Wagamma

Put an order for Wagamama food it arrived exactly two hours later and cold will not use this website again.

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