One Delivery

2.9391304347826086 out of 5 stars
2.9
Average575 reviews

TrustScore

2.9
2.9391304347826086 out of 5 stars
Average
5 out of 5 stars
253
4 out of 5 stars
22
3 out of 5 stars
10
2 out of 5 stars
17
1 out of 5 stars
273
575 reviews in total

Review summary

One Delivery has room for improvement based on customer feedback. Customers particularly appreciate service and fast delivery, though some mention concerns about customer service and communication.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
1 out of 5 stars
1/5

Order at 12.15 the order came at 4.45 I…

Order at 12.15 the order came at 4.45 I could not believe it. Have used it 5 times it’s always slow maybe 1.5 hrs but al...Read more

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0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Avoid at all costs

Avoid at all costs! Delivery stated 45 mins or ASAP. Nearly 2 hours later our food arrived and it was cold. Very disappo...Read more

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Always have brilliant service

Always had brilliant service from One Delivery when I lived in Falmouth, Cornwall. We used them a lot. The branch manag...Read more

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Good in Falmouth!

Dunno about all these other reviews but I've been using them for years and they've always been great! Quick delivery, fr...Read more

0
0
🔥 High engagement

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Peter
Peter
1 reviews
over 7 years ago
1 out of 5 stars

I cannot recommend One Delivery based…

I cannot recommend One Delivery based on my experience with them. I placed an order with a scheduled delivery time of 8pm from KFC. The order arrived at 6pm and was also missing certain items which the delivery driver explained was due to no stock and "You get what you get". When I told the delivery driver that I the delivery was 2 hours early he claimed that he wasn't aware of this. I Will not be using One Delivery again.

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Omar Hussain
Omar Hussain
1 reviews
over 7 years ago
5 out of 5 stars

Great service👌🏽

Great service Will definitely use you more often✔✔

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Siraaj
Siraaj
1 reviews
over 7 years ago
5 out of 5 stars

Brilliant service

Brilliant service

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Waqar Ali
Waqar Ali
1 reviews
over 7 years ago
4 out of 5 stars

Service

Great services

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Muneeb Hassam
Muneeb Hassam
1 reviews
over 7 years ago
5 out of 5 stars

10/10

Excellent service, Better than expected Definitely use again

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Haseeb Rehman
Haseeb Rehman
1 reviews
over 7 years ago
5 out of 5 stars

Excellent service

Excellent service Recommended 👍

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over 7 years ago
5 out of 5 stars

Excellent customer service

Excellent customer service! I ordered from them last night, and I was missing a couple of things, I rang them up and the guy who answered the phone apologised and said that I could keep what I had recieved and they would refund the full bill! Absolutely amazing, I will always be using this service :)

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Iffy Ali
Iffy Ali
1 reviews
over 7 years ago
5 out of 5 stars

Fantastic Service

Fantastic Service Speed Delivery Hot Food ALL THE ABOVE ROLLED IN TO ONE IS ONE DELIVERY I will most definately be ordering from here again. Prices are slightly higher but you would expect that for delivery of ur favourite dining out spots that don't deliver

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Huzii Bash
Huzii Bash
1 reviews
over 7 years ago
5 out of 5 stars

Excellent!

Excellent!!!!!

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Abdul Wahab
Abdul Wahab
1 reviews
over 7 years ago
5 out of 5 stars

Excellent

It has been a really good experience overall. Recommend.

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Red XI
Red XI
1 reviews
over 7 years ago
4 out of 5 stars

4* - Expensive but fast and warm

4* - Prices were inflated as well as delivery charge. Food was delivered in less than an hour and still pretty warm, despite us living a good 30 minute drive from town. Nice delivery driver. Definitely getting again once KFC sort themselves out.

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SLJ
SLJ
1 reviews
over 7 years ago
5 out of 5 stars

Best app ever! #onedelivery

Been using one delivery for a very long time now and on a regular basis. Would recommend to anyone. Drivers are lovely and polite. Foods always hot when arrives. Couldn't knock this company at all they are life savers. Especially when your hungover!!!! .. or just too busy working like myself it's quick and too easy. Great service guys keep it up!

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Sanah
Sanah
1 reviews
over 7 years ago
5 out of 5 stars

Very good service.

Very good service. Highly recommend this.

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Michael Seath
Michael Seath
1 reviews
over 7 years ago
1 out of 5 stars

Had stuff missing out my order

Had stuff missing out my order. Phoned, then they said they will drop off the missing items. They came with cheaper options of the items (mini fillet burger instead of original recipe burger from KFC) I told the driver but he argued it was the correct one. It is not the first time my orders have been wrong.

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Kathryn Parr
Kathryn Parr
1 reviews
over 7 years ago
1 out of 5 stars

Rude Franchise Manager

Have used onedelivery a few seperate times. The food often takes OVER 1hr and a half to arrive and is usually cold. Today I had the added experience of talking to the Nottingham franchise manager because my food was over an hour and 20 minutes so I emailed. The manager rang me and I missed the call and I called back. He was extremely rude to me did not tell me who he was or why he was ringing me, it was obvious he couldnt hear me but instead of being polite he told me to "Hurry up and talk faster". I was trying to find out who he was as I realised he wasnt the delivery driver after he rudely told me that where he was wasn't relevant and he said "Why do you need to know who I am". Will NOT be using this service again and certainly WOULDN'T RECOMMEND IT

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Anthony
Anthony
1 reviews
almost 8 years ago
4 out of 5 stars

A little pricey

A little pricey, however only service like this available in Sunderland, and after ordering a few times haven't really had anything I could complain about

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R C E
R C E
1 reviews
almost 8 years ago
5 out of 5 stars

Order from Blackpool !

Order from Blackpool.Ordered from McDonald’s & it came within 25mins! Great service !

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almost 8 years ago
5 out of 5 stars

One delivery Teesside

Drivers are brilliant, franchise manager is amazing! All a friendly bunch been using them for a while now never had 1 problem, always been on time or if needed to be early asked me first. Would give more than 5 stars if I could 😊

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almost 8 years ago
5 out of 5 stars

Excellent service and always on time

Excellent service and always on time

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almost 8 years ago
1 out of 5 stars

Worst experience ever!

Worst experience ever. I would not recommend to anyone. You’ll be let down time and time again, your food ALWAYS arrives late and is cold. The local branch manager doesn’t respond to emails and there’s contact number to call. They just don’t care!

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