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    HomeVehicles & TransportationOctopus Electric Vehicles Reviews

    Octopus Electric Vehicles

    4.769 out of 5 stars
    4.769 out of 5 stars
    4.8
    |Excellent|1,000 reviews

    TrustScore

    4.8
    4.769 out of 5 stars
    Excellent
    5 out of 5 stars
    912
    4 out of 5 stars
    36
    3 out of 5 stars
    4
    2 out of 5 stars
    5
    1 out of 5 stars
    43
    1,000 reviews in total

    Review summary

    Octopus Electric Vehicles is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.

    ✨
    Based on reviews, created with AI

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    Featured Reviews

    4/4 slots
    Premium pins are permanent until displaced by newer pinsLearn more
    POPULAR
    5 out of 5 stars
    5/5

    Al the information given was realistic…

    Al the information given was realistic and accurate, I did have to chase to make sure I was kept inthe loop

    0
    0
    🔥 High engagement
    POPULAR
    5 out of 5 stars
    5/5

    Absolutely fantastic customer service

    Absolutely fantastic customer service. Constantly kept up to date with plenty of support in place. Nothing is to much t...

    0
    0
    🔥 High engagement
    POPULAR
    5 out of 5 stars
    5/5

    Octo-mazing EV Experience Powered…

    ⭐️⭐️⭐️⭐️⭐️ Octo-mazing EV Experience Powered by Exceptional Service! I recently received my EV car and home charger thr...

    0
    0
    🔥 High engagement
    POPULAR
    5 out of 5 stars
    5/5

    5 star experience

    Honestly, the experience I had with Octopus EV couldn’t have been better. Jessica was extremely helpful, knowledgeable a...

    0
    0
    🔥 High engagement

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    Oscar Kirby-Hogarty
    1 reviews
    9 months ago
    5 out of 5 stars

    Very smooth process

    Very smooth process. Hargun was excellent to deal with.

    Helpful?
    Diego
    1 reviews
    9 months ago
    5 out of 5 stars

    Helpful staff and smooth process

    Everything went smoothly.

    Helpful?
    Kareena Neville
    1 reviews
    9 months ago
    5 out of 5 stars

    The whole process from start to finish…

    The whole process from start to finish has been absolutely amazing. I was allocated a dedicated handler and Mei was on hand for all my queries. She has been amazing. The delivery of the vehicle was great - a day early in fact. The delivery company were very helpful and friendly. Octopus also sent their engineer to install the charger. He was also fantastic. Such amazing personal service the whole way through. It’s a rarity nowadays. Octopus you are amazing!

    Helpful?
    UMB
    1 reviews
    9 months ago
    5 out of 5 stars

    The best experience ever

    The best experience ever. The whole team understand service and go that extra mile. Thank you

    Helpful?
    Rick Hares
    1 reviews
    9 months ago
    5 out of 5 stars

    Superb experience from start to finish

    Superb experience from start to finish Delivered ahead of schedule and on time on the day arranged. Delivery driver Lee was very through in showing me the controls and how to use the car.

    Helpful?
    Dspils
    1 reviews
    9 months ago
    5 out of 5 stars

    Ordered an E-2008 from Octopus

    Ordered an E-2008 from Octopus. Great deal and offer and support from the team was excellent. Would thoroughly recommend that you look at them if you’re looking for a new EV.

    Helpful?
    Nik
    1 reviews
    9 months ago
    5 out of 5 stars

    Excellent octopus ev leasing

    I went with leasing an EV vehicle from octopus and it came with the added bonus of a free charger and installation. The customer service was excellent and lena my point of contact kept me updated for the whole of the process. I can honestly say the whole experience was effortless and the car arrived earlier than was expected. The chargers are installed in house and the customer service is continued there with the appointment booked and someone actually turning up on time. I would recommend octopus to anyone looking for an all in competitive priced ev lease.

    Helpful?

    TrustPilot Scam Exposed

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    Read the analysis
    UKFDHR
    1 reviews
    9 months ago
    5 out of 5 stars

    Easy to deal with

    Easy to deal with, very informative

    Helpful?
    Claire
    1 reviews
    9 months ago
    5 out of 5 stars

    Great Customer Service

    Jack Jeffrey was pleasant and helpful. Dave Attree is excellent and did a great job with our two EV's! Thanks

    Helpful?
    Louisa Harris
    1 reviews
    9 months ago
    5 out of 5 stars

    Kind and understanding service

    The team were very personable and helped me with all queries and questions along the process. They did their best to cater to what I was looking for and when I needed the car by too.

    Helpful?
    UMXCKGBD
    1 reviews
    9 months ago
    5 out of 5 stars

    Seamless experience

    Seamless experience, vehicle ordered, dates established and delivered with no issues. Customer support also ready to help. Now this is all reflective of the price, it's safe to say that the costs are on the higher end, but the service provided is on par!

    Helpful?
    UCMHT
    1 reviews
    9 months ago
    5 out of 5 stars

    Everything went well and when it didnt…

    Everything went well and when it didnt it was resolved quick

    Helpful?
    Gena Driskel
    1 reviews
    9 months ago
    5 out of 5 stars

    Great service from Octopus EV

    Great service from Octopus EV! Joined the salary sacrifice scheme through options with my employer, and both Rhianna and Mary were absolutely superb, helping me to understand the new world of EV, very knowledgeable and patient with all my questions. Brilliant delivery service of the vehicle and I couldn't be happier to be part of the EV generation. 5* service and support, highly recommend!

    Helpful?
    Marc Fleming
    1 reviews
    10 months ago
    5 out of 5 stars

    Great service with friendly…

    Great service with friendly professional interactions. Love the car. Can’t wait for charger to be fitted. Top marks!

    Helpful?
    Andrew Britton
    1 reviews
    10 months ago
    5 out of 5 stars

    A GOOD EXPERIENCE!

    Everyone was very helpful and professional. The time for delivery of my new vehicle was quicker than I thought it would be.

    Helpful?
    Simon Vickers
    1 reviews
    10 months ago
    5 out of 5 stars

    Brand new EV Car - Exceptional Customer Service

    I'm employed by Next and they have a working relationship with Octopus Energy. I leased a car through Octopus and they've been amazing throughout. Everything has gone smoothly and I can't praise the customer service I've received. Octopus are receptive, efficient, understanding, helpful & very good at what they do. I would have no hesitation in recommending Octopus Energy,

    Helpful?
    Thomas Purdy
    1 reviews
    10 months ago
    4 out of 5 stars

    From order to delivery was only a few…

    From order to delivery was only a few weeks. The main issue was that the delivery date getting rescheduled, which confused the driver

    Helpful?
    Mark
    1 reviews
    10 months ago
    5 out of 5 stars

    Lena our advisor

    Lena our advisor at Octopus had helped us through from ordering our EV to getting on the Intelligent Octopus Tariff. Nothing seemed too much trouble always cheerful. If she wasn’t sure about something relevant to our lease she came back with the answer.

    Helpful?
    Claire Peskin
    1 reviews
    10 months ago
    5 out of 5 stars

    Great Customer Service

    I have been kept well informed throughout the process and prompt assistance has always been available when needed.

    Helpful?
    Ron
    1 reviews
    10 months ago
    5 out of 5 stars

    Happy with the service

    Happy with the service. Delivered on promises. Easy to get in contact. Any issues were dealt with swiftly.

    Helpful?
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