Northern Gym Equipment Reviews

Really good price for the item. Unfortunately the item was lost by the courier, however on making Northern Gym Equipment aware they were really helpful. After not being able to locate the delivery and liaising with the courier Northern Gym Equipment apologised and offered me a full refund or replacement although it was the fault of the courier. Great customer service.

Great product - adjustable dumbbells and service to match

Have had alot of stuff bought from Northern multiple times from dumbells to cast iron plates. Absolutely brilliant company.

Exceptional service, a small problem was fixed professionally and quickly. Great kit. Wanted the equipment quicker and would have paid a premium if available. Thanks team.

I purchased a dumbbell set through Decathlon, sold by Northern Gym Equipment. While DHL caused a major delay and lost 7 out of 8 parcels for over a week, Ryan from the support team was fantastic. He responded to my emails quickly, initiated a formal investigation with DHL immediately, and even promised to send brand-new replacement stock if the items were confirmed lost. Thanks to his pressure on the courier, the missing items were finally found and delivered. Highly recommend this seller for their responsibility and excellent communication!

Ordered 6 kettlebells ranging from 10kg-20kg. No issues with the quality of them at all. Had a slight issue where the items were confirmed to be dispatched but 3 days later, the courier couldn’t find the code to match the shipment. I contacted Northern Gym Equipment and had a prompt response from Ryan, who got this pushed through and the delivery arrived within the next couple of days. The issue was with the courier and backlog over the Easter weekend.

really good high quality equipment

Had a little hick up with a faulty product I ordered, which was dealt with brilliantly by Ryan , then changed my order and was looked after with the new order, thanks to Ryan 🙏🏻

I ordered a hiit bench , it arrived very speedy , with some slight damage , which happened in transit . I then contacted customer service , I dealt with John who replied straightaway and sent me a replacement , which arrived in a couple of days . I’m very happy with my bench , it’s well built and sturdy , good value for money too. Great customer service, thanks John .

Great quality gym equipment and super fast delivery!

There was a mix up at the post office Elvi was delivering to. It was refused & bring returned. I emailed Northern Gym Equipment & they immediately replied saying they have arranged for replacement item to be sent out to my home address instead. Great efficient customer service. I would throughly recommend using Northern Gym Equipment

Good quality equipment, prompt delivery and had one issue with one product and promptly replaced. Highely recommend using northen gym equipment.

Great product but let down by Evri delivery which is poor in our area. The delivery didn't arrive within the timeframe so I contacted NGE, they received my email on a Sunday and reorganised delivery with a different courier and it arrived the following Tuesday. Great customer service, but let down by Evri.

Had an issue with the 40kg adjustable dumbbells but it were my fault as I didnt realise the velcro strap was stuck at the bottom of the plate meaning it wouldn't rotate. Even still, Armie was extremely courteous and was really helpful. I cant fault the customer service from this company, really pleased and appreciate all the help they offered. Definitely ordered more from this company, high quality product! Great value! Thanks Harry

Great quality equipment for very reasonable prices.

Amazing customer service! Had to make contact is email about a delivery mishap. The team (John and Armie) were brilliant, return contact was made within minutes and both were completely in control of the situation and knew exactly what do. They helped me massively! Delivered super quick, extremely good prices and quality products! Thank you team! Nick

Genuinely a helpful company, always replied quickly on Instagram when issues arose due to DHL, plates themselves are awesome, ordered 100kg of cast iron and they're great, will make an effort to come back when ordering more plates and equipment.

Fast delivery and great product. Quality kettlebells

Great experience with Northern Gym Equipment. Their customer service was excellent—they responded to my email very quickly and were really helpful. The quality of the equipment is also fantastic, very happy with my purchase. I’ll definitely be buying more from them in the future!

Good quality, fast delivery, excellent communication, easy to use. But most importantly it works. Wow. No arm swinging.