NCP National Car Parks Reviews

The experience was made very simple I was struggling to do it directly online with amending my purchase of parking but the assistant made life a little more straightforward for me many thanks Michael Smith

Reply was prompt and very helpful thanks

I had an issue retrieving a receipt, had an online chat & it was resolved within 10 minutes

Paid for my parking and didn’t receive a ticket so I screenshot my bank payment. I then received a parking ticket for £80 reduced to £40 if paid within the first month. I appealed on the basis of I had seen payment was made, later to find out the payment was cancelled. Appeal was found to be upheld but as gesture of good will reduced to £20. I do not agree with the outcome but settled as it is not worth more hassle. I will not be using NCP again.

Further to my previous review and NCP's reply, they did indeed investigate my complaint. They came back to say they could find no correspondance and couldn't help. So they are saying that they didn't find 2 emails sent or a letter posted to their customer services team at their head office, haven't checked cctv, or actually read my complaint properly. Or did they delete the emails and throw the letter in the bin and only reply because i posted a negative review, More likely ! They also didn't even mention the copy of the bank statement page I sent them showing the transaction was paid for in advance. Just another non caring, profit orientated mass corporation with no humanity at all. Unfortunately you get forced to use them.

I had a quick response to the problem and greatly appreciated the feedback

Parked at NCP car park Britannia shopping centre Hinckley did our shopping tapped in car reg and paid fee by contactless. Received a penalty notice demanding £60 paid in next 14 days or thereafter £100 Appealed it saying we paid what the machine said they claim we underpaid and therefore their penalty stands!! How could we have paid anymore the machine told us how much to pay and thats what we paid Very angry - we are pensioners and my husband is disabled its not as if we went off without paying!! AVOID AVOID!!!!!!!! The response given to contact them is just to appear that they have some duty of customer care and want to resolve surprise surprise not heard from them!

Quickly rectified the error and refunded me the difference without question.

My first time at NCP Newark Northgate. No barriers and no staff - but stern notices to download app and pay before you catch the train. Lucky I arrived 25 mins before the train. Nowhere to sit, so I put my bags down, seatrch for my glasses, tickets blow away, download the app and then is asks for a verification code from email. No code. 5 mins later I ask for another code. nothing. Nobody to ask or phone. I walk around station and then two codes arrive. Then it requires your card details to register. That then triggers verification from your banking app. And then pay and then go and catch your train. The good news, it was £7.95 for 24 hours which was reasonable. Moral of the review - if you are using it for the first time, then download the NCP app and register at home or risk losing your train with hands full of bags trying to download and verify

I was grateful for your help

I am a regular user of NCP packing. One day I had an appointment and I went inside the NCP car park and tried to pay using my registered card on the NCP app and unfortunately it was unsuccessful. I tried the next card and again never went through and I tried it few times. I then had the third card and again I tried 3 times and that didn't go through either. I was getting late for my appointment as I don't like any other parking by other companies and I tried to contact the support team and I couldn't get through. I was now getting too late for my appointment in a nearby law firm, I drove off as I couldn't pay due to the error message on the APP and unfortunately a fine came after few weeks. I appealed by explaining my above mentioned circumstances and I stated im a regular user of NCP and the customer service at the appeal department cancelled my fine due to my circumstances and their good wills gesture. I highly recommend NCP and now I always make sure my card is valid before entering the NCP parking . Many thanks

Online Customer service and great help from Heidi saved my day and probably fine. Thank you

Parked in a Stockport NCP carpark today, boy do i wish I hadn't... I was unable to pay via the App or over the internet. I rang the NCP phone number and waited for ages to be answered. Then was unable to reset the account password as by the time confirmation email arrived it had expired. I was told payment must be made by midnight so I could do it from home. I tried this and guess what that had the same result! FAILURE. Then a used a different email and registered which again failed. Its seems the NCP system is designed to fail it customers.

Larry was extremely helping in resolving our misunderstanding and helped walk us through everything we needed to do to rectify the situation.

Their quick response

Great customer service. Very speedy response and very helpful.

I had an issue with a parking charge and contacted NCP’s Appeals Department. They reviewed my case fairly and resolved it quickly by cancelling the charge as a gesture of goodwill. I really appreciate their prompt response and professional service. Thank you for handling the matter so efficiently.

Manchester NCP: had to pay twice - is the NCP barrierless system the most STUPID there is! I prebooked at the Manchester Central for yesterday for £34.95; as the tight car park is barrierless the pre-booking system is nonsense - it was full, because it is barrierless! I was nearly late for my appointment - parked in the one opposite - Manchester Great Northern 1. Have had to pay another £24.95 today avoiding any possible fine?! The staircase access there is another issue, I was one of 10 people at the same time who could not find the access? Can I have a refund for the Central one please?

The frustration when I wasn't quick enough to get a receipt from the Manchester carpark machine .....soon replaced .... a few details into the NCP website and this morning voila ... nice email from Hazel at NCP and my receipt ...very helpful