NCP National Car Parks Reviews

NCP have been very generous to me - we all know parking companies are vultures and do not care about genuine errors but NCP have done in the past to me and it is much appreciated - as a regular customer and payer I forgot one time and they cancelled the PCN - that's respectful and appreciated as they could see it was a genuine oversight.

John in the customer services team was very helpful in rectifying my issue. Thank you.

Getting in touch with customer service on the telephone was easy. I explained my issue, which the very helpful lady, quickly understood and resolved the issue very quickly. Great service

Vincent is amazing, was very helpful when I was trying to sort my NCP Parking App. Painting skills awesome. Such a utility staff you got. Thank you Vincent You deserve more than a 5 Star.

I’m extremely grateful to Mabel, she was a pleasure to talk to.

Gatwick drop-off designed to steal money. Not very obvious that drop-off is charged for, and what the terms are exactly. Even so why don't they give you a few weeks or a month to remember to pay? I'll tell you why, so they can get the £60-£100 fine they'll charge. What's wrong with putting a contactless payment gate on the exit? That's so you'll forget and then have to pay the fine. I phoned up after a week when I remembered, offering to pay. They don't want the money, I have to wait for the PCN to come through - but they have 30 days to send it. But we don't have 30 days to remember. I'll be avoiding all NCP carparks in the future.

very helpful

The worst possible there shitty autopay didn't get through in gatewick and the ediots setting on the phone were unable to help as they didn't understand a single word of what I said and the only option I found then was to appeal and then the appeal people didn't reed the comments I left and sent me an automated reply. End of the day I either had to pay or take them to court. A useless bunch of ediots the staff is.

Very helpful - Vincent. definitely recommend

Great support from Aizel and resolved my enquiry!

I got what I requested. Thanks Ky.

Late returning home due to a cancelled flight. Chap on the gate was very helpful but I could not get a receipt. However when I emailed NCP customer care I had a very lovely apology and the receipt, all within 24 hours. Excellent service.

I stayed for 5 days in Greyfriars in Cardiff in May, total charge £131.80. I got a 10% discount code from our hotel which I couldn't apply when leaving as when the machine found image of my car & I confirmed, the charged flashed up for a few seconds & then 'unsuccessful message. No option to continue, apply code & pay. Watched few others in case I was doing incorrectly. I wasn't. Tried 4 or 5 times. Had to pay online later with no discount code option. Submitted complaint. Zero update or reply. Awful service. Won't be using NCP or consequently nearly hotels again.

The Gentleman on the call was knowledgeable, helpful and listened. He was there to help, fix and resolve my issue - no problems. Thankyou

I've been trying to sort out my booking for weeks. Raised a complaint, they updated my booking several time with the wrong information and now asking me to pay. Worst customer service ever, ask you to call a line that's always busy.

Vincent in Ipswich was so helpful in helping me set up my account a really friendly guy

Larry was very helpful and efficient. Got my problem sorted and on my way. Thank you

Vincent was great and happy helping me out today at Tacket street Car park. Such a happy soul enjoying his job

Just love Vincent at Tacket Street Ipswich. So so cheerful and extremely happy to have helped me. You are a star Vincent.