NCP National Car Parks Reviews

John dealt with my query promptly. I had paid an airport drop-off fee in advance, which is incorrect as should be paid after exiting. He however located my payment and accepted it on this occasion.

quick, resolved issue

Made a mistake on my parking, refunded very quickly!

Very good person and really helpful. Thank you so much 💓

Very helpful helpline. I always recommend to park with ncp parking and paying with NCP saving 1 pound as well.

Very helpful and precise Live Chat about a glitch at time of parking - swiftly sorted 🙂

On June 11th my wife and I treated our granddaughter and grandson for dinner in Southport. Although being the nearest car park to the restaurant I reluctantly parked in the NCP London Street. I say reluctantly because it does have a bad reputation. I have parked there in the past without any problems. I parked the car, we had a pleasant meal. We went back to the car park. I went to the payment machine. I paid the amount as indicated on the machine. Weeks later I receive a letter dated 30th June saying I didn’t pay the correct amount and wanting me to pay £60 or £100. I have appealed to NCP but without success. I truly believe I paid the correct amount. All other car parks I have used in the past you either park and display or pay the amount indicated on the payment machine. I have always in the past paid the correct payment and in the case of the multi storey in Southport I joined Hozah automatic payment scheme when their machines were out of order rather than take the chance I wouldn’t have to pay. I feel that in the case of this NCP car park that it is set up to catch the unaware or people who may need reading glasses to read the small print as a cash cow.

Very helpful Chat service in receiving a receipt for my airport car park booking

The agent was very helpful

Full refund was processed quickly.

quick reply and helpful person

Following receipt of a parking fine at Columbus House, Croydon on 16/06/25. I appealed against the fine cos I parked there out of desperation as I was sick with diarrhoea & needed to use the toilet so I parked for 20mins, used a toilet, returned & drove off. I'm glad to say that my fine was cancelled as a goodwill gesture, what a show of empathy! I'm so grateful & thankful for this show of grace 🙏🏿 😊

Got through to the helpline easily, explained the issue with an open session on my app. Friendly service and the man was able to help immediately and efficiently. Good customer service, definitely worth a call if you’re experiencing issues

Due to work commitments I had to cancell booked holiday car parking at Birmingham Airport. I emailed NCP booking enquiries with relevant details and 3 working days later I received cancellation email stating full refund to my account will be made. A stress free outcome professionally dealt with. Thank you.

Had an issue with the app, but Sam from customer service assisted me promptly and helped me!

I signed up for auto payment of drop off charge for Gatwick airport just so I didn’t forget to pay it and then receive a fine. The next time I drove to my pre paid valet parking at Gatwick North for our holiday parking I received a receipt for £7 for auto payment of the drop off charge! Trying to talk or email a human to get a refund is impossible with NCP. The valet parking isn’t operated by them & there’s obviously no sharing of booking information. THE WORST CUSTOMER SERVICE IN FACT THEIR ADVERTISED CUSTOMER SERVICE EMAIL IS NO LONGER MONITORED, THEY EMAIL BACK TELLING YOU. BEWARE NCP!

Ky was very helpful with a silly mistake I made.

Great service and prompt response. If you stay polite and honest, they can be very reasonable.

Downloaded the app and paid to park in a cark park for 24hrs in Cardiff. Didn't realise until leaving the next day, that I'd paid for the car park next door :( Not being familiar with the area there were 2 NCP car parks next to each other and I hadn't realised. Chatted with Sam on the NCP app and he sorted it for me as I thought I'd get a fine. Fantastic service thank you. The app is actually very easy to use when you know the area, I just should have double checked the sign posts.