NCP National Car Parks Reviews

My experience was good. The customer service rep was helpful and understanding.

Used Birmingham airport valet parking in June 25 - when collected car two alloy wheels damaged, dented wheel arch, split tyre - raised complaint on collection and manager was so laid back that they had damaged a 90k car… checked car tracker and showed evasive breaking and being driven 69mph in 30 zone - raised complaint on collection - no response - raised direct with ncp - no response - raised through resolver - still waiting a response - service is totally unacceptable, drivers are incompetent and management poor. DO NOT USE THIS SERVICE! Also, NCP any chance of some compensation to fix the car you knackered up?!

Ann was super helpful with rectifying an issue I had with parking. Brilliant service.

Struggle to us the pay later service however once I connected through the chat system and help from the operator it was easily resolved thanks

Couldn’t pay at a car park as machine seemed to be broken. Contact customer service and Emmabelle solved it asap. Fab service. Saved me getting a fine.

Quick response, very happy with the service, very helpful and easy

NCP resolved my issue and as a gesture of goodwill, returned a refund to me- I experienced complications attempting to apply a promo code to the App and was charged the full rate, I had personally unintentionally not followed the correct procedure, so thank you for your help!

Absolute scam. Set up the auto pay for Gatwick and it never works. Payment always declines (even though I will then continuously use the same card throughout the holiday with no issue). £60 fine through the post. Clearly want to rip people off with fines.

Very prompt reply and great service

They were able to assist me quickly and in a great way

I’ve now been overcharged 11 times at NCP’s St Stephen’s car park in Norwich, despite promises that the issue was fixed weeks ago. Their evening rate is £3.45 from 18:00 to 02:00, but they keep charging me £7.00 to £10.95 every single time. I’ve contacted them after each incident, wasting my time every day after work. They admitted the issue, promised refunds, and claimed it was fixed — but the problem keeps happening. I’ve asked for a proper refund, apology, and compensation — but have only received excuses or small refunds. One of their charges even pushed my account into overdraft. This is absolutely unacceptable. If you park here, don’t trust the posted rates. Double-check every charge — and be prepared to chase them for refunds regularly. I’m now filing complaints to Trading Standards, Citizens Advice, and escalating this legally. This level of customer treatment is shocking.

Contacted customer support via live chat to get help with a pre booking. Mikael was able to resend the barcode for my booking straight away. Great!

Good man Vincent Thank you so much for helping me out with NCP app download and payments Save me from penalty

Very helpful. Efrem sorted my problem really quickly.

When i checked out of the car park i did not have my phone with me so could not get the receipt that is generated by a QR code. I was able to find how to ask for one from a FAQ. You need a few pieces of data, Ie the card you paid with the cost and reg number etc, It was sent via email within a few hours. Great service.

Realonda was extremely helpful in dealing with an issue I had with my parking.

Parked at Southport Train station, spacious and close to town, with app you can get a day ticket for £3.95. thought I had overstayed by leaving and re-entering without buying a new ticket but I was covered after speaking with the staff via the app. Great customer service and told me no charges would be applied due to the ticket purchased earlier in the day. Very happy with the parking and services provided. Thanks NCP!

I rarely get a parking ticket. On this occasion with modern technology, this app is a learning kerb. The appeal that I submitted was taken into consideration and dealt with in accordance with my circumstances and the evidence provided. The ticket was cancelled to which I am so thankful. This lets me know that there is someone working in this team with a heart and deals with matters fairly.