NCP National Car Parks Reviews

Good morning Allen, you were really helpful and attended to my concerns and ensured everything was documented, Just what NCP need, Many thanks Malcolm Smith.

My issue was dealt with promptly and efficiently. I thought the outcome was very fair. Good service!

Hi dropping off at Birmingham Airport It used to be free to drop off and pick up Now you have to pay £6 for what? You don’t get anything extra On top of that there are no barriers,so if you simply forget to pay, you get a notice through the post Telling you to pay £100 but like they are doing you a favour by reducing it to £60 if you pay it within 14 days So is that fair?Its gone from £6 to £60 If you simply forget to pay Legalised robbery, therefore I say #boycott NCP car parks

Rham was very helpful and patient as we had a bad phone connection.

I was assisted today with a very stressful situation by Aizel, it was handled and settled swiftly in the kindest manner. Thank you

I accidentally paid for two parking sessions with two different reg plates and customer service was very helpful with sorting this out and refunding it.

They robbed me. Even after setting up auto pay as i am uber driver and used their parking many times every day. their system failed to take payment and they sent me fine of £60 I appealed as its not my fault after setting up autopay they rejected daylight robbery.

forgot to book, remembered half way through the day, paid half and day and wanted to pay balance. Bianca was fantastic in resolving the problem. It took some time but that was lots cheaper than paying the fine!

Great advice from the customer service team

Shienna treated my complaint with utmost urgency, care and attention. She resolved my issue with utmost satisfaction.

Each question was answered professionally and fully.

Ipswich station carpark machines again!! One wasn’t working, the other didn’t recognise my car, so I assume the camera has failed too. No receipts available and the glare on the glass prevents you from downloading the e-receipt. What a shoddy second rate operation NCP runs. Added to that it’s a lottery whether the car park is full and since they closed down the overflow carpark. which is now derelict, I have to leave home an hour early in case I have to park in town instead. Plus £9.20 is excessive for an afternoon’s parking. It puts you off taking the train to London…

I parked at Birmingham airport drop off which is NCP. There is 10 mins grace period (free) before charges start, I entered my vehicle reg no in the payment station - as i was inside the 10 min period, there was nothing to pay, however I received a £100 fine as I was 1 min 40 secs over the 10 min period when exiting - i must have been close to the 10 min when i went to the pay station - logically it will take some time to get back to the car, & drive to the exit, why doesn't the machine have a system whereby it warns of limited time left, with option to chance going over the 10 min or pay the cost for he next band? ( I suspect as they make a lot of money with current rip off system) The appeal was a waste of time!

Used the drop off facility at Manchester Airport Big sign 10 mins free false advertising as you can not get in and out this car park in ten mins due to the terrible lay out you exit 3 lanes into one the straight into a roundabout was sitting in queue going nowhere. Took me under a minute to drop my passenger off then I was in a queue for 11 mins trying to get out the hell hole of a parking lot it’s one big con no one gets in and out in under 10 mins . I appealed but expected nothing more than a scripted reply which I got . STAY away from drop off at Manchester Airport Was the parking lot few hundred yards from terminal NCP sent the mail to me so yes you do operate that area I gave you my ref number look it up

Helpful and kind