Marco Pierre White Restaurants

Southampton site, avoid this farce at all costs. Awful stumbling service, mistake after mistake, slow and shaky throughout. The setting is like a school dinner hall or public swimming pool combined, just terrible atmosphere, bright crude lighting and white metalwork everywhere. Truly lousy evening. Food just very average. Can you believe a kitchen that doesn’t have balsamic?

Visited Birmingham Marco Pierre White’s Steakhouse and Grill today for lunch. Chips over-cooked, we asked for chips that weren’t over-cooked, we received more of the same. Ordered ‘medium’ steak, under-cooked, raw in nearly half of it. We paid nearly £100 for 2 x main meals and a medium size glass of wine each. Very poor, over priced, won’t be going back. It used to be really good food (last year) not now.

Not worth the money, you pay for the name more than anything else. Food average.

I purchased a Wowcher deal for our 7th wedding anniversary staying two nights at the Rudloe Arms near Bath with dinner and breakfast. Our stay was awful, anyone thinking of staying here please spend your money elsewhere. I don’t normally write reviews or ever complain but the way we have been treated throughout our stay is unacceptable. We arrived well after check in time (3pm) we actually got to hotel about 4:15pm. We checked in at reception and we were asked what time we would like dinner and breakfast each day. We headed over to the room only to find that the room hadn’t been cleaned from the last people that were in there. Went to reception and explained that room hasn’t been cleaned, the gentleman advised us he will get the cleaners back to clean the room. We waited another hour only to find when we went back into room the only thing that had been done was bedding put on the bed and towels put in the bathroom. The room was coved in dust, bedding had stains over the covers and hair all over the bathroom floor. Not only that but found a used adult toy on top of the bedside table! So definitely hadn’t been cleaned like they said!! When I told reception they said they would sort it out. I feel a full refund is definitely what should be done but they refused to do so. Being a well know chef you would think more attention to detail would be made but obviously not. The Food was far from amazing just bog standard pub like food. You have to pay extra for some dishes. On the first day while waiting for room to be cleaned we got two drinks at the bar. I had a tonic water and my husband had a gin and tonic that came to £20.24 for two drinks!! While we were staying there was another 5 complaints from others who were not happy with their stay. Please think twice before booking save your money!

Tired, we booked into our hotel Indigo in Durham. Decided to eat at the Marco Pierre White restaurant in house. I had the 'fish'cakes, more like potato cakes with a bit of fish and my husband had the pork escalop which was tough, dry ( no sauce) and bland. Wish we had ventured out to find somewhere to eat. I should know better than to trust these 'celebrity chefs' who franchise their name. Very disappointed.

SHAMBLES visited Birmingham restaurant on 11th August 2022 for Champagne afternoon tea. Rude meet and greet lady kept us waiting over ten minutes to be seated. Then waitress gave us wrong menu and had to wait a further 10 minutes to prove it was wrong. Again waitress gave us prosecco and Not champagne and a further 15 minutes later another waitress realised mistake and brought champagne. And then we had to wait nearly half an hour for hot water for the tea. Service was AWFUL. Not up to Marco standards . We left SO disappointed and shall NOT recommend or return.

Average at best and disappointing at any price. Visited Birmingham branch in the Cube. Not all bad, it’s a great and iconic location with views over Birmingham and the steaks were great cuts of meat. But all let down by appalling service which was so slow despite the place being virtually empty, overall food was below average and well below what I’m sure the namesake would expect. Staff seemed disinterested, there were several around chatting and we felt like an inconvenience to the front of house. After being seated it took 20 minutes to take an order for even drinks. We ordered food at the same time which took 40 minutes to arrive. Not great at any time but the place was almost empty. The steaks themselves were good cuts, but along with sauce and spinach were lukewarm with soggy soda bread which I think it was sat waiting to be served too long. It expensive but you’re paying for the name and the location nothing more. £275 for 4 mains and a bottle of wine plus a few a drinks, not helped by adding £20 to sit near a window even though it was nearly empty. If good food and service is more important, then there are better options at less than half the price. I’d suggest a candidate for kitchen nightmares, we won’t be back.

Absolutely disgusting. Been a regular customer at the London branch. Visited this branch for my partner's birthday on jubilee weekend. Was told 45 mins prior to our booking that the gas is not working. We had no other option to go there as other restaurants were fully booked due to jubilee weekend. What annoyed us even more was the waiter openly told us they had issues with their gas since morning. So not too sure why we got such a late notice. We had a mixed variety of dietary requirements which left our options even more limited. The poor woman who greeted us looked like she hated her job. The arrival of the food was the worst part. Pretty sure the shepherds pies was an Asda special ready meal just mircrowaved. Bland was an understatement. They couldn't even get the apple crumble right. Aunt Bessie would have sufficed. Proceeded to make a complaint and got ignored on social media. Finally was able to reach some and it was escalated to the branch manager I believe. Who would happily ignore your complaint and prays all problems will go away. No adequate resolution had been provided just a email saying this case is closed and I've opened the case up too late which is complete lies. In my opinion they shouldn't have opened that day if they couldn't deliver. For a company who makes a lot of money they need to be more aware of customer service and resolution. Never ever would I visit this branch again

If you want to stay somewhere different from the vanilla hotels that are two-a-penny, we highly recommend the Rudloe Arms Hotel. We enjoyed a fantastic 2 night stay. The staff were tremendous, particularly Jack, Josh and Kirsty. Absolutley spotless rooms (we were upgraded for one night to a room in the main house - TY Mr White). Excellent food and the eclectic art collection has to be seen. We will definitely return.

Booking was a fiasco . I called and left a voicemail for a call back . No one called . I called the next day and spoke to Claire who took my booking and said she would email me a link to make a card payment to reserve the table . No email materialised , so I called again the next day and doke to Claire who advised she had left the email to someone else , and as it was not sent my booking was cancelled . She took my details again , I asked could I just register my card details over the phone . Claire said no , she'd send me an email . Once I had filled on my card details I would need to call her back to make sure the booking was confirmed . Which I duly did , my 4th phone call to book a table for lunch ! Then I had an email saying I needed to click on it to confirm my booking , having already been told by Claire that it was confirmed ... On arrival we were shown to our table and given a menu . Claire came and said we were on the system as a Wowcher booking . At no time did we say we were dining with Wowcher ??? She took the menus she had given us and brought the a la carts menus instead . We ordered the pork escalope . It arrived with a side of peas that we ordered but no spoon to serve them . My friends pork was pink , bloody and uncooked . We called the waitress who to be fair apologised after took it back to the Chef . We were given a glass of Prosecco each as a courtesy ,nice touch . Then the waitress came back and said the pork wasn't undercooked , they had served my friend the gammon by mistake !! There was no gammon on the menu and wouldn't have been served in a batter. By now I was looking for Basil Fawlty ! After lunch we waited patiently for over half an hour to catch someone's eye for the bill , and a further 25mins by which time we got up and went to the bar to pay . The restaurant was over half empty so they weren't busy . Maybe having an'off day '. I have eaten there before and the food and service have been very good but it has gone dramatically down hill . Avoid

Had Afternoon Tea in the New London Restaurant, the food was average gave dietary instructions twice however sandwiches still came out wrong, they run out of ham so replacement was avocado without asking (don’t like avocado) when I mentioned this was told tuff. Toilets weee disgusting, absolutely stunk and the walls were stinking. Would not recommend this restaurant at all.

Not even attended and deserves a review! Got a buy a gift voucher for here and wanted to book for my birthday. Tried calling them on and off for past 2 months and used their contact form on their website twice. Never had phone answered and no one has come back to me on the website enquiry form. We want to know the information needed to bring with us for the booking in relation to our voucher and ensure a table is booked. We will be travelling about 1.5 hours to come for the meal so do not want a wasted journey especially on Birthday! MPW should be embarrassed to have his name on this chain - train your staff - or maybe get some staff?! At least we have had the courtesy to cancel our reservation as we understand restaurants deserve to know if you can or cannot attend - shame they give no respect back. We also cancelled the booking as looking at previous reviews we do not want an awful meal with awful service. We have exchanged our buy a gift voucher for something we have already managed to book the same day and had great communication with the new company.

Been today for a meal for two from the set menu with Prosecco. Service very slow to start which I accept as it was busy. Placed our order for food and drink and waited nearly 20 minutes for our drinks to arrive. Shortly after drinks arrived our main meals arrived before we had even had our starters and the sour dough bread that we ordered in addition never turned up at all. Once we had finished our starters, our main courses quickly arrived, it looked and tasted like they had sat there since they brought them out the first time. Steak was very poor as were the chips too. My wife's crab cake was so dry. We last ate here a few months ago and the meal was poor then, which is why we thought that we would give it another try, sadly we won't be giving it another go as there are much better restaurants in Birmingham that are more deserving of our custom.

Went to MPW in Birmingham on 16 June .this was a present for Christmas from my partners daughter .we were hoping this to be very special ! The place Was lovely great views etc .we ordered the fillet steak medium rare.plus extra sides of onion rings and green salad. The steak was tasteless and bland The steak knife was blunt and had difficulty trying to cut into the steak as well as the fork was twizzling round in my hand .! Eventually when I got to eat the steak it was dry tough and tasteless!! The pepper corn sauce was like dish water ! The chips were ok and so was the extra serving of onion rings which was extra to pay for as well as the side salad! I ordered the bread and butter pudding which I thought would be light and fluffy with some crispy edges. But ended up with a square cut lump of tasteless doughy bread ! It was also on of the hottest days of the year ! The building has wonderful windows floor to ceiling ! We were feeling so hot and boiling I couldn’t wait to get out of there !it appeared that the air conditioning was not working!, When we came to pay for the extras we had we found out that a 20% charge was automatically added to the bill ! Which is very American like ! To add onto the whole experience if we had travelled into Birmingham in a different car to mine there would be extra £8 to pay plus the cost of the parking I will not be going back for many reasons .i am sure Marco has not tried or tested the food there lately and I would think he may be embarrassed of what’s happening Thankfully we had a great waiter James I have eaten many times at restaurants under Marcos name and had no issues I did make a complaint and they got back to me in good time but I don’t think it will make much difference Especially when I have read previous comments from other people ! I’m glad it’s not just me ! We can’t all be wrong

Thanks to James for saving the day and turning a nightmare into a thoroughly enjoyable visit. Such a nice guy and a credit to Marco Pierre Whites Steakhouse….

Visited the Swansea branch of this chain for my daughter's birthday. 8 family members in total, granddaughter had a beef burger with a green mould bread roll. Cheesecake desserts were vile, grainy texture, sour taste all were rejected. Some of the main course meals were very bland, lacking in seasoning. To cap it all there was a constant smell of cannabis emanating from the staff room which was just around the corner from our table. When all of this was pointed out to the manager he was not particularly bothered, just removed the burger and cheesecakes from the bill. Bet Marco Pierre White wouldn't eat here. Never visiting here again.

Dreadful The food wasn’t much better than what I’d make at home!!

My Grandson brought me for Mother’s Day and I had the most delicious Sunday roast. It was very accessible too which is something that is important to me now. I hope to come back to try the main menu. Thank you

We went to Milton Keynes restaurant at Holiday Inn Central MK. It was for a special family birthday and would like to congratulate the chefs on the lovely food but especially the lady called Da I think that's what was on her badge. We were there last night I she was so lovely helpful. Although she was so professional she had so much time for our big party and nothing felt too much trouble. I would certainly recommend this and will be back again next time in Milton Keynes.

Had three bad experiences with these restaurants in several parts of the country contacted them on several occasions through different ways they never acknowledge my complaints or do any thing about them would not recommend any one using these restaurants bad customer service and bad food.