I'm reviewing 2 things here.
1. The amazing service I got from Alex.
I messed up my order and put my old address on the order. I was annoyed but it was clearly my fault. I emailed (on a saturday) thinking my message would probably arrive too late, and my money would be wasted. Given it was my error Moju could have said 'sorry nothing we can do'.
Instead Alex picked up my message on a Saturday afternoon and sprang into action ( I can only assume). The next thing I knew he'd completely resolved the issue without even any back and forth etc and emailed me to let me know.
I wasn't actually expecting this because I'd seen some of the negative reviews here and I was completely at fault.
So a huge thank you to Alex.
2. I've the product. We've been on it daily for nearly 2 year now (except when I forget to order). I love the way it tastes, especially the extra strong ginger & the berry immunity one.
I haven't done a scientific survey but my wife and I swear by it, especially when it comes to fighting off colds, and me for my gut health (which used to be terrible).
Also I like the points loyalty reward system.
The only criticism I would have would be regarding their website, but I'd rather give that directly in a survey as constructive criticism.