Michaels Stores

Extremely disappointed !!! Are you not selling wool and yarn anymore?!!! Went in to a store and the went from 10 aisles to 2 aisles of yarn. I am going to have to order on Amazon. Probably cheaper too! 30% off coupon has been there for years what happened to the 40 and 50 % off. Will not promoted to friends and done shopping there. So disappointed

I shop at Michaels frequently and I am always impressed with how clean and stocked the stores are I tend to go to the one in Brandon Fl. #9568 recently I had some framing work done and the nicest fella named Jake assisted me he was so kind and so knowledgeable it was such a pleasant experience so thank you to whomever the manager of this Brandon store is you certainly have great staff and a very tidy store

Aside from having some of the Happy Planner supplies which I always love checking out, I made a purchase and my check out person was fantastic, he was pleasant, and quite a delight to talk with. His name is Derek from the Bank st. store in Ottawa. He is definitely an asset to the store.

This survey is redundant when you come to the ? "On this visit to Michael's I ... 1)Did not make a purchase but intended to 2)Did not purchase and did not intend to. These were the ONLY 2 choices for answers. In order to complete the survey, one of these hsd to be marked and I DID make a purchase.

The website is difficult to use and has minimal functionality. I am asking if the memorial day flowers are "in" yet, as promised by the Lees Summit store last week. They just go to Floral, and don't acknowledge the difference between summer floral and Memorial day wreaths and gravesite floral (which are supposed to be plastic?? I don't know and neither does the staff...}. Also I go to the list of locations and pick Lees Summit as my store, but when I go to look at a floral arrangement, I get kicked to the Columbia store and see only what they have in stock. I'm an hour and a half from Columbia, about 40 minutes from Lees Summit. There is no apparent way to say I want Lees summit as my preferred (and default) site.

Very high prices. Have to buy items on sale to get reasonable price. This means you can't always just buy what you want when you want it because if it's not on sale it's overpriced. Confusing store layout (in Chevy Chase) with funky/dirty building entrance. Entrance hallway feels creepy/dangerous.

I ordered a cake board, cake leveler and two flower nails. I’m disabled so my husband had to pick up in store. He goes, come home, and they gave me flower cutters !? And only one nail! He goes BACK… and we just pull out the leveler and ITS BROKEN. The cord is ripped and just hanging. NEVER AGAIN!

I frequent my local Michaels often and can always find supplies. The variety is excellent and the quality is exemplary. As a matter of course this local store is always stocked, clean and the employees are knowledgeable and helpful. I will add that there is often an exchange of ideas and suggestions by employees which makes the shopping experience top notch.

We went there to get some things needed for my friend to make her friend a birthday cake. She had already been almost everywhere else in Fort Walton Beach trying to get them and it seemed that no one did have them. However Michaels did they where a little pricey but had almost everything that we where in need of costumer service was very nice and friendly. Store was extremely clean and neat. Perfect in everyway except my friend thought that they where a little high but not much. As always God Bless you all. LoVe Always and Forevermore, Brother Bruce Dunkin

My cashier was grace. She was so nice and helpful. She was willing to help me find all the thing. I did not feel rushed and we had a nice conversation.

This was my first visit to this brand new Michaels. Very clean and organized. Found the cake pan I wanted and and other things I needed. When I got to the checkout I was met by Jasmine, a friendly, kind and knowledgable employee. She answered my questions about coupons and gave me good advice. That kind of service is rare these days, and I really appreciated it..

Highly disappointed in the delivery time of Michaels. I placed an order on 4/9, and here it is 4/20 and I still don’t even have an estimated date of delivery. They only shipped the order after I called them about it.

My review is based on over 6 emails to store manager/ executives and Michaels customer service. This is the letter I wote to the New England Regional manager MICHAELS DID NOTHING TO REMEDIATE...leaving me with destroyed antique documents Good morning Joe I am filing a complaint about the Waterbury, CT store manager, Larry and his employee, Alexi.... (in the picture frame dept, at Michaels.) I am providing background so that there is no discrepancy between both parties. In winter 2022, I spent over $ 1,500.00 in dry mounting antique prints and documents at this same store. Emily was the framing personal who finished the job impeccably in a timely manner. In November 2022, I bought in 10 more pieces of the same. Alexi reviewed my order and informed me that my order would be ready on WED. I returned on Sat Morning. The frame dept could not find my order. I returned on Sunday. My order had been CANCELED BY ALEXI without any notice to the customer, supervisor, or store manager.No one understood why and there was no record in the computer. Reason: She had attempted to SPRAY MOUNT....NOT DRY MOUNT.... my antique items onto foam core...leaving bubbles and creases all over all the antique documents. Larry, the store manager told me that he would take them and have them redone by the Torrington store in mid December. I have made countless calls to Larry over the course of now almost 3 MONTHS. While he has returned my phone calls, I am still awaiting my completed items, despite he has told me for months that they are being worked on. UPDATE: As of this morning I received a text from Larry that my order was ready for pick up..... and there is no charge. I have attached photographs of one of the large pieces redone by the Michaels team. This piece was originally ruined by the original employee in Waterbury. The new photos are self explanatory. Would this be acceptable to you if in fact it was yours? While I appreciate the professional gesture, a Michaels employee failed the customer miserably because of incompetence.... lack of skill and training.... as well as providing improper information to a customer. Closing an order without notice...is unconscionable. As former director of Retail for The White House, I dealt with thousands of CEO's across the Globe for over 50 years. I am clearly aware of incompetence and bad faith business practices. It seems there is little accountability. I do not cast aspersions on how one manages their employees.....but this type of customer service should not be tolerated by managers or executives of any retail business who serve the public. Louis DiMuzio 54 New Haven Rd Prospect, CT 06712

Sophia is probably one of the nicest people I've met in check stands in recent years ,she actually seems genuinely interested in how your day is going and if you got everything you needed/squared away ..definitely an enjoyable first experience in my new local store 10 out of 10 would recommend

The one thing I would like to comment on is the yarn supply always lacks for product!! The shelves are often empty and not much stock is there to choose from It maybe that the store is having issues with the suppliers!! That is the only issue I have sometimes, as I live an hour out of town and it can be disappointing to not find what one needs

Use to look at the app for sale items and rewards Cannot download . Either I get American version or it tells me the URL cannot be found on this phone. Had the app on this phone for years

Payed $9.99 for a same day delivery and it’s almost 12:00 pm and I haven’t gotten it yet!!! Which means my customer won’t receive her order on time such a waste and bad business I’m requesting my $9.99 back!!!! Never again

I was standing in line to cash out at the Michael’s location in Waldorf, MD. I was told by an obvious racist customer that I had to stand very far from her because I would steal her identity (I was about 3 feet from her at the time). She refused to let the cashier ring her out unless I moved. The cashier was young and clearly distraught Manager didn’t handle this well at all. She should have told the customer that racism is not tolerated at in any Michael store. It was a very traumatic and triggering experience. The cashier was shaking. It took me months to return to Michael’s after this experience.

The cashier help me out a lot. She was so patient and kind. Truly a great customer service. Her name is Becky in south tampa Britton plaza store.

My experience at Michael's was amazing because of a girl with green hair named Emily! A wonderful happy person!