10 months ago
This company came out and charged a call out fee. Tech told me the unit was fixable and to have a second person come out to fix the unit for a further $1000 only to be told now at a total of $1300 tha... See more
They were very thorough and helpful
Very knowledgeable and professional. Explains things well, Provided several options.
Quickly tackled my broken water heater. Amazing staff, affordable prices and friendly technicians.
Highly recommend KC and the whole Metropolitan team.
Easy schedule and professional service. Cant thank these guys enough
Job done right, great communication. Highly recommend.
Great communication and service. I would definitely be recommending and using them again.
Impressed! SP was amazing. Quickly got onto the job and finished in less than an hour. Reasonably priced and professional. Great people
Excellent service and fast. Thank you for your professionalism Daniel!
$3000 + for a heater service mid week during the day! WTFPaid the $141.90 call out fee on the phone at 1pm on a Monday and they came to the house within the hour which was fab! Then they quoted $3000 + for a gas log fire service and clean! I nearly choked and said "no thanks, I can install and buy a whole new heater for that price". Felt really taken advantage of. The service man said they are more expensive because they provide "emergency service" that's why the attend so quickly I guess but, on the website and phone they talk about fast efficient same day service. My heater service was not an emergency by any means and had they have indicated that I will pay "emergency inflated" prices - I never would have booked them and even if it was an emergency those prices are ridiculous!
Respectful young man. Got here early & did a good job.
Easy to get scheduled and the installation itself was fast and efficient.
DO NOT USE THIS COMPANY. Charged my daughter over $10K to replace a small hot water service in her apartment. Very generously organised finance for her!!! Asked for the invoice to be itemised and was told they can't do that so unable to see labour charges. Looking online parts should have been no more than $1500 so labour came to approx $9K????
If I could give 5 stars I would. Fantastic work and great results. The installation was flawless and the bathroom was left clean. Completed in a timely manner. Quoted cheaper than another company I had called before. Recommended!!!
Absolutely outstanding service. Kevin is professional, informative, and helpful. Highly recommended!
Both Mike and the install team were professional and courteous. They left my house clean and the work was completed on time and at the price quotes.
JP was amazing and efficiently fixed the problem in under an hour. So professional and great people there. Highly recommend their service.
Transparent pricing and professional tradies.
Had a new heat pump, furnace and water heater installed. The work was done professionally and they completed the job in one day. Great customer service!
I am a repeat customer. Always courteous and highest quality of service.
Based on analysis of 122 reviews rated 1-2 stars for Plumbing & Gas Pty Ltd
“SCAMM ALERT”
“SCAMM ALERT”
“Metropolitan advised me works around the house would take multiple days and cost me upwards of $5k”
“This company is praying on people in need, especially older people and women”
“Clearly that is how they scam/trap the vulnerable into disgusting overcharges”
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Metropolitan Plumbing is a professional plumbing service provider based in Australia, offering a comprehensive range of plumbing solutions to residential and commercial customers. The company specializes in emergency plumbing services, guaranteeing response times within one hour for urgent issues such as blocked drains, leaking taps, and gas fitting. Operating 24/7, Metropolitan Plumbing ensures that customers receive timely assistance regardless of the hour, with no additional charges for after-hours services. The company prides itself on delivering reliable plumbing repairs, installation, and maintenance services. With a strong focus on customer satisfaction, Metropolitan Plumbing has garnered a reputation for quality service, demonstrated by a significant number of positive customer reviews. Their offerings include convenient finance options, making it easier for clients to manage plumbing costs. By prioritizing the needs of their customers, Metropolitan Plumbing aims to provide effective and long-lasting solutions for all plumbing-related challenges.
Plumbing & Gas Pty Ltd receives a mix of feedback from customers, with a notable number of reviews highlighting significant concerns. Many reviewers express frustration over exorbitant fees, citing instances where they were charged high call-out fees and received inflated quotes for relatively simple repairs. Complaints about the company's service often mention a lack of transparency and perceived dishonesty, with some customers feeling targeted, particularly vulnerable individuals. On the positive side, a portion of consumers appreciates the professionalism of the staff and the quality of service when the work is completed. Some customers recommend the company for its effective service, despite the high costs.
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