10 months ago
This company came out and charged a call out fee. Tech told me the unit was fixable and to have a second person come out to fix the unit for a further $1000 only to be told now at a total of $1300 tha... See more
Hugely overpriced Left all their rubbish, but charged for disposal Call out fee $141.90 Auditing compliance fee $59 Standard copper repair if already located - $1190 for 50cm pipe Replace tap in bathroom - $1190.0 Didn't turn our water back on properly, so we had to call them out again
STAY AWAY!!!!They charged $141 to come out to look at a hot water system said it needed replacement and quoted over $12,000 to replace the unit. Offered interest free finance if i agreed on the spot to their absurd quote. Made zero attempt to fix the unit. A local Plumber came the next day, with 15 minutes of tinkering I had hot water an hour after he left for a $90 service fee. When I asked for a refund from Metropolitan for the $141 I was told they do a "visual inspection" only for that fee, and their plumbing services are "not to diagnose" or fix an issue. Comparison quotes indicate they're overcharging for the new hot water system by $8000!!!!!
DO NOT USE THIS COMPANY!! DO NOT WASTE YOUR TIME OR MONEY! IT'S AN ABSOLUTE WROUGHT AND THE BOOKING TEAM IS VERY MISLEADING... They charged $142 to attend - not a problem - fair and reasonable. Side note- it took the booking department ( who were lovely on the phone) 25 minutes to complete the booking process for my urgent job. The guy who attended took a photo of the outdoor unit, without speaking to anyone and gaining permission to enter the premises, (BRAND NEW UNIT - for the record) placed a Metropolitan sticker on the unit, then came and advised that it will be $990 to investigate, prior to producing another quote to fix! He also advised he did not have the knowledge or equipment on hand to fix immediately. Customer Service then call after I've sent a NOT OK METROPLITAN email. Whilst they are polite, they do not acknowledge what you are saying, the answer you get is "you agreed for site attendance and call for quote." Yes quote to repair, NOT INVESTIGATE... In which parallel universe do plumbers earn $990 per hour (or less) to do another quote for the actual repair!! Again, this $990 is not for parts or service - JUST INVESTIGATION for another quote!! In summary - They are absolute crooks and con men. PLEASE SPARE YOURSELF. DO NOT USE!!
Extremely efficient and professional. Got my pipes unclogged in under a few minutes
Cannot thank them enough. Such a prompt and professional service. Definitely recommended!
These guys are the best! Extremely professional and knowledgeable! I had some water damage that occurred on a Saturday. No one I contacted could respond same day except Metropolitan Plumbing. They sent several teams and quickly addressed and resolved the problem. If needed I will definitely use them again!
The technician was thorough, efficient, fast, very knowledgeable.
After waiting for 4 hours, a plumber attended my property to look at my gas hot water system to provide me 4 quotes to perform any work. 1st quote was to for $950 for someone else to perform some checks, then 9k for a replacement gas system and 12.5k for an electric system. They generously offered to finance the works. Stay away from Metropolitan Plumbing - they are dodgy. There wasn't anything wrong with my system. Just that the kids had turned off the mains switch. Minimum quote was for $950, but I was recommended to spend $12,600. They take advantage of you when you have an urgent problem.
My AC/heating unit is serviced and clean. The fault was identified as "soft-starter" by another technician. The part was a few hundred bucks to supply, but he didn't have it. I paid his callout fee but didn’t want to wait for the part (it’s winter). That’s when I called Metropolitan. I told them about the faulty soft-starter. They charged $141.90 in advance for a call out, and said they would quote for the repair once they confirmed the faulty soft-starter. The Metropolitan technician didn't turn up at the agreed time, but came next day. Then he spent less than 5 minutes aimlessly poking and prodding, before declaring he had no idea what the problem was, and I needed to pay $1,849 for their "rejuvenation package" so he can confirm the faulty soft-starter. My warning is this: Even though I told them what the problem is, these guys knew exactly that they would upsell me an additional $1,849 before telling me their version of what the problem is. They give the scam a cute name like “rejuvenation”. You'd expect to know what the problem is after a callout fee of $141.90. But it's just so that they can come and charge you an additional $1,849 to actually identify the problem. All this before actual repair parts and labour. Interestingly the credit card statement description listed the merchant as "Jims Plumbing Adelaide"
I'm shocked at just how bad the service provided by this company was so please be careful when searching for plumbers - they'll likely appear as a local plumber in search engines so be aware of company with the number 1300 404 190. I needed a simple job done and paid the $140.00 call out fee in advance. I'd booked the service 2 days in advance for between 7:00am to 11:00am - the plumber arrived at 4:00pm but probably would have arrived later if I hadn't called the office. The plumber then quoted a cost of more than $800 plus GST to replace a washer! He also tried to upsell a $1,500 tap replacement. I've wasted an entire day at home as well...
Very helpful and polite. Quickly dispatched our clog!
Very friendly, knowledgeable and great work
Reasonably priced and problem-oriented techs. Solved quicker than I expected
Had a fantastic experience and can't praise them enough. High quality service and the heater is now back up running. Recommended!
Charged $141 call-out before the visit, then turned up 3 hours late, and without even opening the gas log fire, quoted $3050 for a standard service. Then admitted that his boss told him to just charge $3000 for all these gas log fire issues.
Absolutely stunning. Never worked with better professionals. Highly recommended!!
The technician was great, he knew exactly what the issue was and fixed it, now no more sweety sweetie nights
Top-notch service and honest business. Highly recommend for any plumbing jobs.
Great service. On time. Fixed the problem without trying to upsell me on something that wasn’t needed.
Great service - explained everything well. Great customer service. Highly recommended
Based on analysis of 122 reviews rated 1-2 stars for Plumbing & Gas Pty Ltd
“SCAMM ALERT”
“SCAMM ALERT”
“Metropolitan advised me works around the house would take multiple days and cost me upwards of $5k”
“This company is praying on people in need, especially older people and women”
“Clearly that is how they scam/trap the vulnerable into disgusting overcharges”
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Metropolitan Plumbing is a professional plumbing service provider based in Australia, offering a comprehensive range of plumbing solutions to residential and commercial customers. The company specializes in emergency plumbing services, guaranteeing response times within one hour for urgent issues such as blocked drains, leaking taps, and gas fitting. Operating 24/7, Metropolitan Plumbing ensures that customers receive timely assistance regardless of the hour, with no additional charges for after-hours services. The company prides itself on delivering reliable plumbing repairs, installation, and maintenance services. With a strong focus on customer satisfaction, Metropolitan Plumbing has garnered a reputation for quality service, demonstrated by a significant number of positive customer reviews. Their offerings include convenient finance options, making it easier for clients to manage plumbing costs. By prioritizing the needs of their customers, Metropolitan Plumbing aims to provide effective and long-lasting solutions for all plumbing-related challenges.
Plumbing & Gas Pty Ltd receives a mix of feedback from customers, with a notable number of reviews highlighting significant concerns. Many reviewers express frustration over exorbitant fees, citing instances where they were charged high call-out fees and received inflated quotes for relatively simple repairs. Complaints about the company's service often mention a lack of transparency and perceived dishonesty, with some customers feeling targeted, particularly vulnerable individuals. On the positive side, a portion of consumers appreciates the professionalism of the staff and the quality of service when the work is completed. Some customers recommend the company for its effective service, despite the high costs.
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