Paid call out fee of $140 and was then quoted $1249 to clean my split system, or $6500 to replace. After a google I read about how this company scam people, so I went with another company and paid $180 total! I also demanded my call out fee refunded, so if you have also been almost scammed, demand a refund. Additionally, any positive review here is FAKE!!!!
Suprisingly quick response. Appreciate the professional service at Blacktown
The team who responded to the emergency call in the morning was fantastic. Saved my day! Well deserved 5 stars
Mike came out and helped us. Came very quick and was very professional. Thanks for the great work
Recently had an air con fail and after calling many places who couldn't fit me in for a week. Came across 'upside down'. Who offered attendance within the hour! It wasent until I felt ripped off that I researched and found them (and numerous other company names) all come under metropolitan plumbing who seem to be notorious over Chargers. The thing is I figured I would pay for instant service, I don't actually dispute the amount (despite being 5x more then the ones I'd have to wait for). It's the fact that I paid the call out fee (assessment?), I was informed that a 'jet clean' should fix it, paid 5x more to have it done, only for them to say it didn't work (I still had to pay them for providing the service) and then quoted me $12k to replace the unit (granted immediately). I've since had it inspected by others with replacement quotes coming in at $4-5k. And had it fixed for $1.4k (but it is old so the fix is temporary at best), the $1.4k was only 10% more then what they charged for 'cleaning', but I needed it to work ASAP, plus the replacement cost is my landlords. Firstly they overcharge like a wounded bull, misdiagnose (or just plain out lie) and then charge and provide a service that doesent fix what they were contacted for. EDIT: I had them perform the over priced service on two other ACs ultimately for maintenance, within two weeks one the units is now leaking, very odd timing considering the good health of the units for the years before. Concerned there will be a defect on the other unit they 'cleaned'. EDIT EDIT: Yep second unit is now leaking in the same fashion, so I paid $3.5k to have 3 air cons cleaned (one not working at all and two for maintenance) the maintenance ones within two weeks are both exhibiting a problem they never did before and both the same! Do not let them touch yours, they will destroy it. Will be documenting fault (with competent technician) and following up.
Couldn't be more satisfied with the service I received. Would definitely use them again
As a housing provider, I have multiple properties and have hired countless plumbers for every imaginable repair and project. I can honestly say that I’ve never had a bad experience with any of them. But when we had a concern with our own home this week, no one we had used previously was available so I called Metropolitan Plumbing randomly off of a Google maps search. Scheduling was easy online, and was followed up with good communication. My personal residence is a historically designated home, and as such, the plumbing had some unique idiosyncrasies and vulnerabilities. Alex came out on inspected the system, explaining everything we saw, its origin, its strengths and weaknesses. As a journeyman plumber, his level of knowledge was unlike anyone with whom I had previously worked. He was patient and explained everything in a way I could understand. There were several solutions, and we decided on a rather unique pressure regulator that gives me the ability to both monitor the pressure remotely via an app, and also to shut of water remotely in the event of a leak. He found things that, although I knew to be a major risk, I simply hadn’t noticed and that no less than 3 perfectly fine plumbers had not. I honestly have not seen this level of competence, diligence, and conscientiousness in almost ANY profession (including doctors and lawyers) with whom I work regularly. Metropolitan is now my “go-to”. Pricing was fair and simple and the only surprises were pleasant ones. That he was polite, professional and funny was a wonderful bonus.
Swift aircon filter replacement by DD. Great service highly recommend
Very quality and effective repair. Would definitely recommend for future plumbing jobs. Many thanks
Were out 2 hours late but the job was carried out perfectly
Greatly appreciate DR for all his hard work on a hot day yesterday to fix our broken AC unit
I was really impressed with the hot water unit installation time. Quite a smooth process and friendly plumbers there!
Trustworthy, courteous and affordable
B.R was very efficient and timely explained everything in detail. I was reaully impressed by Brian's approach. Gets the job done
They were out within an hour and fixed a roof leak as promised on the phone. Not the cheapest, but definitely worth the money you pay, especially if you are dealing with an emergency. Would use them again if I need a plumber the same day.
I had great experience working with Metropolitan Plumbing. The plumber who attended was fantastic. Not only he resolved the issue with wter pressure quickly and efficiently, but he also was very polite and explained the reason for this issue in easy words. The quote was provided upfront and there were no hidden costs. Quick response and the quality service is definitely worth the price you pay. I highly recommend this business and would certainly use them again in the future for any plumbing jobs!
Super fast and excellent work. We had a clogged drain and noone else could respond to this. We really appreciate everything!
$140 call out fee and then quoted $4000 for installation, like for like outside 50L hotwater unit. Would not provide estimate over the phone. Had used them previously for bigger unit about 1 year ago for under $2000. These units are about $700 at Tradelink and the like. Got another quote over the phone for full installation and supply within 24 hours $1455. What ripoff merchants!!!!
Thieves! They are on A Current Affair. $6000 quotation for a job that a real plumber did for $700.
Response time was amazing and provided service excellent. Burst drain pipe fixed very fast. Though they did not leave the place as clean as I had expected. Recommended.
Based on analysis of 122 reviews rated 1-2 stars for Plumbing & Gas Pty Ltd
“SCAMM ALERT”
“SCAMM ALERT”
“Metropolitan advised me works around the house would take multiple days and cost me upwards of $5k”
“This company is praying on people in need, especially older people and women”
“Clearly that is how they scam/trap the vulnerable into disgusting overcharges”
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Metropolitan Plumbing is a professional plumbing service provider based in Australia, offering a comprehensive range of plumbing solutions to residential and commercial customers. The company specializes in emergency plumbing services, guaranteeing response times within one hour for urgent issues such as blocked drains, leaking taps, and gas fitting. Operating 24/7, Metropolitan Plumbing ensures that customers receive timely assistance regardless of the hour, with no additional charges for after-hours services. The company prides itself on delivering reliable plumbing repairs, installation, and maintenance services. With a strong focus on customer satisfaction, Metropolitan Plumbing has garnered a reputation for quality service, demonstrated by a significant number of positive customer reviews. Their offerings include convenient finance options, making it easier for clients to manage plumbing costs. By prioritizing the needs of their customers, Metropolitan Plumbing aims to provide effective and long-lasting solutions for all plumbing-related challenges.
10 months ago
This company came out and charged a call out fee. Tech told me the unit was fixable and to have a second person come out to fix the unit for a further $1000 only to be told now at a total of $1300 tha... See more
Plumbing & Gas Pty Ltd receives a mix of feedback from customers, with a notable number of reviews highlighting significant concerns. Many reviewers express frustration over exorbitant fees, citing instances where they were charged high call-out fees and received inflated quotes for relatively simple repairs. Complaints about the company's service often mention a lack of transparency and perceived dishonesty, with some customers feeling targeted, particularly vulnerable individuals. On the positive side, a portion of consumers appreciates the professionalism of the staff and the quality of service when the work is completed. Some customers recommend the company for its effective service, despite the high costs.
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