KC handled the problem in a very…
KC handled the problem in a very professional way. He was a gem and we don't know what we would have done without his help

10 months ago
This company came out and charged a call out fee. Tech told me the unit was fixable and to have a second person come out to fix the unit for a further $1000 only to be told now at a total of $1300 tha... See more
KC handled the problem in a very professional way. He was a gem and we don't know what we would have done without his help
My elderly mother, who lives alone, decided to fix her toilet due to a minor, continuous run-on. She also requested to replace the seat on another toilet. Initially, the plumber inspected the toilet and informed her that it could not be repaired and needed to be entirely replaced. A quote was provided, agreed upon, and the work began. The toilet was removed from the property, and this is when the problems started. The plumber then claimed additional issues due to the toilet's age, requiring more extensive work. A second quote was presented, and my mother was pressured into agreeing, as she was told there were no alternatives since the toilet had already been removed. Directly from their website regarding fixed pricing: "Quotes are reliable because you know you’ll pay the same every day of the week. The best plumbers do not set an inflated hourly rate after hours or on public holidays. Therefore, you can rest assured that you are set to benefit from fixed pricing and no rough estimate." In my mother's experience, these guarantees of fixed pricing are absolutely false. The final bill was just shy of $5,000, which included a staggering $990 to replace the toilet seat. When we contacted their customer service team to request copies of all documentation, none of the requested documents were provided. We ended up with four job numbers and four invoices with alternating descriptions for the parts and services. After reviewing their standard terms and conditions, we specifically requested credit notes to avoid any issues with debt collection for each of the incorrectly processed invoices. Still waiting! Metropolitan Plumbing prey on the vulnerable, disregard guarantees, and overcharges. Anyone thinking of using their services should think twice!!!
Ive worked with them twice and each time they exceed my expectations. Great value and helpful staff. Will use them next time again for sure
Came out on short notice and effectively fix the leak. Great service and polite technicians.
Wonderful service and fantastic people to work with. Not only they professionally unclogged my shower drain, but they also left the place clean and tidy. Great company to choose.
Scum they break the things you pay them to fix they lose item like the electrical panel cover . Leave sticker on stuff like the power box. They are rude I mean rude as. And they over charge you like 2500 for service on heater system and they are always late. If you value you things and your money go to someone else.
SCAMMERS!!!! buyers beware
Very professional and helpful tech. Will recommend this company for future services to family and friends…
Stove installation was perfect. Friendly and affordable I recommend
Fixed a few pipe valves and left me satisfied. Would use again
Really grateful for the swift response and service. Reliable and professional. I totally recommend!
I didnt realise when I booked someone to come out and look at my central heating that these guys have been on current affair for price gouging!!!! And true to the other reviews on here they wanted to charge me close to $1500 before they would be able to tell me what was actually wrong with my heating then any repairs would be on top of that. DO NOT GO NEAR this company
Simply wonderful service. Couldn't ask for more.
Flawless dishwasher installation. Tech cleaned up after work and ensured everything was working properly. Great business to work with.
Be very very careful of this company. I’ve never come across such an overpriced company. Seriously who charges over $1,000+ per hour in labour – Metropolitan Plumbing and Gas does! They advertise on Google Ads ‘same price for after hours’, so I rang up and thought, finally a company that doesn’t charge extra for after hours. The customer service person on the phone is very well trained. They charge you a $141.90 booking fee which I guess to cover their customer acquisition costs in Google and customer service. Throughout the call I never picked up the multiple mentions of a ‘fixed price quote’ however I now know why. I had to get a pressure release valve replaced on my hot water system. The plumber, a nice guy, showed up at just after 6pm for the quote which I hoped would also lead to the replacement of the pressure release valve. He took his photos on his iPad and looked up the part and then provided me with my fixed price quote. From here I nearly fell over. The fixed price quote was $1,249 which includes a $59 compliance fee. The exact same part sells at Bunning and Reece for $84, therefore their labour on a job that takes 40 minutes max to complete is $1,106. And it can’t be travel as the plumber lives under 20 minutes away. Obviously my answer was no and the pressure release valve was fixed the next day for under $100. How can they sleep at night charging over $1,000 per hour! Absolutely disgusting. They try and justify their insane pricing via hiding under the term ‘emergency plumbing’ but all you need to do is have a look at their website and you can clearly see how misleading it is. For anyone reading this, please, please, please don’t waste your time by being ripped off by this company. There are much better honest plumbers out there. I would imagine it is only a matter of time (if they haven’t already) until they are on A Current Affair.
He worked quickly and was knowledgeable.
SP was so easy to work with. We didn’t have everything we needed and he made sure he gave me options. Made it such a great experience!
satisfactory service
Had a leaking bathtub faucet. Mike came within an hour of me inquiring. Very friendly and explained everything to me clearly. no upselling or anything and transparent on pricing. Fixed the leak very fast. Totally recommend these guys. Thank you!
Plumber was professional and courteous. He left things clean and got the job finished in a timely manner.
Based on analysis of 122 reviews rated 1-2 stars for Plumbing & Gas Pty Ltd
“SCAMM ALERT”
“SCAMM ALERT”
“Metropolitan advised me works around the house would take multiple days and cost me upwards of $5k”
“This company is praying on people in need, especially older people and women”
“Clearly that is how they scam/trap the vulnerable into disgusting overcharges”
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Metropolitan Plumbing is a professional plumbing service provider based in Australia, offering a comprehensive range of plumbing solutions to residential and commercial customers. The company specializes in emergency plumbing services, guaranteeing response times within one hour for urgent issues such as blocked drains, leaking taps, and gas fitting. Operating 24/7, Metropolitan Plumbing ensures that customers receive timely assistance regardless of the hour, with no additional charges for after-hours services. The company prides itself on delivering reliable plumbing repairs, installation, and maintenance services. With a strong focus on customer satisfaction, Metropolitan Plumbing has garnered a reputation for quality service, demonstrated by a significant number of positive customer reviews. Their offerings include convenient finance options, making it easier for clients to manage plumbing costs. By prioritizing the needs of their customers, Metropolitan Plumbing aims to provide effective and long-lasting solutions for all plumbing-related challenges.
Plumbing & Gas Pty Ltd receives a mix of feedback from customers, with a notable number of reviews highlighting significant concerns. Many reviewers express frustration over exorbitant fees, citing instances where they were charged high call-out fees and received inflated quotes for relatively simple repairs. Complaints about the company's service often mention a lack of transparency and perceived dishonesty, with some customers feeling targeted, particularly vulnerable individuals. On the positive side, a portion of consumers appreciates the professionalism of the staff and the quality of service when the work is completed. Some customers recommend the company for its effective service, despite the high costs.
We're all about transparency. Companies can't pay to alter or remove reviews from CrowdTrust.