REFUND NOT COMING?
request number 107423609 - refund not coming.. when will it come man.. so many days?? Credit card not showing refund man.. DO IT NOW NAVEEN.
Useful
Share
3.9
Great
1,000 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Lyca Mobile USA has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
✨
Based on reviews, created with AISee what reviewers are saying
Happened 5th time in 2 years, No network and “threshold Limit reached”
Reference number 107557100 I had a family plan,removed a number for one month and 18th and 19th july tried to recharge it started giving error “threshold limit reached “ then on 20th July I added that number to same family again , received SMS about recharge but after that no network bars and sometimes SOS
Useful
Share
Lyca failed to send me the QR code that…
Lyca failed to send me the QR code that I need to set up the eSIM on my phone. Nevertheless they claim the "plan activation" was successful. It was not successful for me. I have not received a usable eSIM.
Useful
Share
SIM SWAP I ordered an ESIM little did I know I have to have a physical SIM
UPDATE 7/18/2025: after writing the previous review Lyca Mobile customer service did contact me. They offered me a refund for eSIM and informed me that I would have to purchase a physical SIM. They told me what I needed to do for a full refund. I did exactly as they asked and once again I have not heard anything. BAD CUSTOMER SERVICE I DO NOT RECOMMEND!! I decided to buy the esim card for like $12.86 which includes unlimited talk, text and data. I assumed the esim would work in my phone but it is not compatible. Shame on me for not checking first. This does not excuse Lyca customer service from blowing me off completely. I have called the number several times both times I finally got through I was hung up on. LIA the chat bot can't help me so it pushes me through to wait on agent who never answers. Oh and it states I can email them too only to be ignored once again. So I sit here day #4 with no solution. Not even an almost solution. I guess what I'm saying is their customer service sucks and they are making me feel like I'm not even a customer of theirs.
Useful
Share
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
lycamobile.us
All reviews
1,000 total • Write a review
Showing 261 - 270 of 996 reviews
CB
It was great experience with OMAR @ Morocco.
It was great experience with OMAR @ Morocco as he resolved my problem for which I have had for a while. My old wireless carrier HELLO Mobile went bust and my number was not working. But OMAR walked me through and was able to port/transfer my number to Lyca regardless.
Useful
Share
MP
Abdelouahab was very helpful
Abdelouahab was very helpful, patient and professional. He provided EXCELLENT Customer Service and has represented Lycamobile VERY well. It was great experience with Abdelouahab who helped me to resolve my problem. Please be sure to recognize him for doing a great job!! Thank you.
Useful
Share
AS
Omar was very helpful and he knew…
Omar was very helpful and he knew everything that I needed to get my eSIM up and running. Very good experience.
Useful
Share
HP
Bouchaib is a great guy helped me with…
Bouchaib is a great guy helped me with my new esim
Useful
Share
GP
It was great experience with NIZAR as…he solved my long awaited problem thanks
It was great experience with NIZAR as he resolved my problem for which I was trying to solve it and he did it. For long time I was asking to renew my plan from the credit balance at my account even though every time I was asked for credit, debit card and google to pay but Nizar solved my problem. Thanks a lot
Useful
Share
DB
Such a horrible company
Such a horrible company. I signed up to them and had service for one day and when I ported over my number I lost connection to their network. Despite contacting technical service weeks before Christmas - And is now January 8 I still do not have service. If you google this Company, you will see that they’re laying off hundreds of staff are about 20 million in the red. You can understand why Customer service is so bad. Everything is done by email and it takes days if not weeks to get a response but sometimes not. Boiler plate responses. As a consumer advocate, I would recommend that no one sign up to this company at all when this company goes bankrupt. You may lose your number or together. I won’t be able to port out.
Useful
Share
IK
Hamid was very helpful and went through…
Hamid was very helpful and went through step by step process on activating my eSIM
Useful
Share
SL
The worst customer service ever
The worst customer service ever. The agent asked me more than 20 questions, I have answered all the questions. It took me more 25 minutes for Q&A session, it was simply an interrogation. Then the agent decided to not to share with me the my PIN number. I have been forced to leave Lyca cuz of their poor customer service 😕
Useful
Share
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.