Lyca Mobile SE Reviews

Satisfactory answer for the query was conveyed thank you so much

Fast response and detailed explanation

You are very few who puts and think about customers and their problem and providing optimal solution that benefits customer interest and their wallet .

Jannet was really helpful in doing my esim swaps.

Jenef gave very nice support. Although roaming data plans are not available for more than 14 days which should be made available in affordable rates. Current data plans on international roaming are bit expensive.

Janette har hjälpte mig med min problem, hon är snäll och hjälpsam!

The customer service was of great help. They have responded properly for all my query. They were responsive and professional and resolved all my issues promptly.

quick and convenient

Sandra was really quick.

Annett var jätte hjälpsam!

Jag hade frågor om Black Friday-erbjudanden för abonnemang och ringde till kundtjänst. Första samtalet var tyvärr en besvikelse – personen jag pratade med var inte till mycket hjälp. Jag tvekade därför på att teckna avtalet. Men jag valde att ge det en ny chans och ringde igen. Den här gången blev jag hjälpt av jeanette, och vilken skillnad det gjorde! Hon gav mig tydliga svar, hjälpte mig lösa mina funderingar och gjorde det med ett fantastiskt trevligt bemötande. Nu har jag bestämt mig för att teckna två abonnemang – ett till mig och ett till min mamma.

Sandra var väldigt trevlig. Hon hjälpte mig med mobileata.

Linda was very patience & Kind and helped to fix my issue.

Aldrig varit så missnöjd (Lycamobile), jag har haft problem med deras support, en kille där kan inte bete sig. Med täckningen där jag bor har jag också haft problem. Jag blev av med pengar från mitt konto, för att mitt simkort ska förnyas (340kr) och jag vill avsluta allt med Lyca. Vilket jag gjorde men fick inte tillbaka pengarna😡

I bought a SIM card at the Lyca Mobile stand at Arlanda Airport. There was no one at the stand (this is how SIM cards are made available in many places in Sweden, and anyone who wants one can get one). I bought a top-up at the 7/11 there. It was around 4 pm on Friday. I could not recognise the top-up on the SIM card in any way. From Friday until around 10 a.m. on Monday, I was unable to contact Lyca Mobile's customer service. On Saturday and Sunday I went blind and lost contact with people. From 10 am on Monday, none of the customer representatives I spoke to could help me to switch on my line, they asked general questions and gave general answers. The last customer representative I spoke to in the afternoon gave me some information. I found a free wifi, scanned and sent my passport several times and finally their system finally recognised my passport and I was finally able to use their service. Their service is terrible. There is no proper information. A telecommunications company that should normally work 24/7 works with the logic of a market and only provides service at certain hours. I decided to buy E-sim internet and communicate with people that way instead of suffering from telecommunication companies during my travels. Translated with DeepL.com (free version)

Jeanette from sweden helpline was so patient and lovely! I had a problem with my esim where i kept losing my signal and I lost contact with her multiple times. The other agents that tried helping me was not efficient at all as they kept repeating the same few things which does not solve my issue. Luckily I met Jeanette who was able to solve my distress!

A Friendly service...from Abdifatah

Lina hade väldigt mycket tålamod och var jätte tydlig när vi behövde att gå genom min telefons plan och nätverk problem. Det fanns många delar vi behövde att ta hand om. Hon kollade upp problem i detalj och hjälpte mig att försöka att lösa dem. Hon skickade en förfrågan för att fixa problemet.

Not possible to remove auto renewal and they keep charging you. SCAMMM!!!!