Lyca Mobile SE Reviews

Jag skickade till trustpilotreview @ lycamobile.com och ingen hjälpte mig ......

Varning! Skaffa INTE lycamobile. Krånglande abonnemang och otrevlig kundtjänst! Problemen började egentligen redan vid köp, då det tog flera omgångar innan köpet gick igenom trots att Lycamobile drog pengar från kontot varje gång. Fick aldrig tillbaka pengarna. Pratat med kundtjänst flertalet gånger pga problem med abonnemanget. Samtliga lika otrevliga och ohjälpsamma. De har en nedvärderande samtalston, avbryter när man försöker förklara problemet, lägger över problemet på kunden och hotar även med att lägga på. Serviceyrket verkar inte passa deras profil om man säger så. Speciellt en kille med brytning är ruskigt otrevlig. I övrigt, katastrofdåligt abonnemang. Vissa nummer går inte att ringa och Lyca kan inte lösa problemet. Aldrig upplevt detta problem med någon annan operatör. Uppdatering: flera dagar senare och de har fortfarande inte löst problemet och nu har även dotterns nummer fått problem (e-sim funkar ej).

Håll er borta!! Kan inte ringa vissa nummer , och lika med de kan inte ringa mitt nummer, vissa kan inte skicka mig sms. Internet alltid tappar täckning, vissa internet sidor låter inte man surfar på deras hemsida vet inte vad är fel med lyca mobil, bolaget ligger i England och kundservice i Sverige har bara få personal och det tar lång tid att de löser ditt problem om de kan annars ,det kan ta upp till veckor ,månader och till sist man ger upp. Om du skickar meddelande det tar 2 månader minst sagt, och du blir inte klokare med det svar du får. Jag betalade års pris och det går ut snart alldrig mer lyca mobil och de som tänker skaffa lycka till

Special Thanks to Jenett the customer service when I had to switch from E-sim to Physical sim and she was very nice very helpful and very friendly. The coverage when on the go might not be the great experience I had but when you are at one place the mobile internet speed is very fast plus most of packages that Lyca has including free minutes call that allow me to call back to Thailand without additional costs than what I have paid for the package I am using. I understand what the Service providers can not control is the speeds and coverage but when the problems occurred they are there to help you fix it that's what is important to me as well. So keep up the good work and good packages promotional Lyka . Bhuwaryne.

I never received an invoice for the previous month. I need the invoice to give to my accountant. I have never been this helpless in my life. The app and website are completely user unfriendly.

I had network connection problem and got it resolved quickly. Great support by Lina.

I’ve been a loyal Lycamobile customer for three years, but after today’s experience, I’m done. I called on February 7th around 9 a.m. to register my name on a new SIM card—something that should have been simple. Instead, I was met with rude, inattentive, and completely unhelpful agents. The first agent (Sandra) ignored what I was saying, asked irrelevant questions, and seemed completely unfocused. There was background noise, and she clearly wasn’t paying attention. And was trying so much to end the call even though the problem was not resoloved. When I called back, (and waited so long for my call to be answered) finally she answers again the same agent Sandra and guess what?! I got the same careless treatment—vague instructions that did nothing to fix the issue. On my third attempt, another agent repeatedly interrupted me and gave useless advice like “refresh the page” when I had already done so multiple times. This level of incompetence and disregard for customers is unacceptable. No one should have to go through a two-hour ordeal just to complete a basic request. Since Lycamobile’s customer support is unreliable, I’m switching to another provider immediately. If you value your time and expect decent customer service, I strongly advise looking elsewhere.

Did tried swap sim by myself following steps from the website, but I was blocked by an issue on my iPhone. I started to chat CS and connected to agent Lina, she understand well what my issue was. She helped and guided me for the latter steps until the sim swapped automatically on my iPhone. I was worried about the reliability of cellular company support, thought it would consume time and patience of mine, but that's not the case with what I experienced with Lyca. Tack så mycket, Lina.

I have to admit that I was a liiite annoying customer, but Lina was very patient with me, genuinely kind and she solved the problem easily

The worse mobile network in sweden avoid at all cost don't fall for there crap I'm a prepaid customer and I used to buy recharge automatic online and I see that they tried to take money from my account several times that I don't even have abonnemang with them and I decided to buy 199 recharge 3 days ago and it went successful because they have tried several times to take my money and I did not approve the block my sim card that I can not make a simple mean while I have recharge my prepaid 3 days what the hell is this, I call there customer care one rude guy tell me I should email there customer care it passed 36 hours before customer care response that because they tried to take money from my account several times to no avail so they decided to blocked it when I'm ordinary prepaid customer now they asked me to send photos of my bank card and I'd card what the ech who does that they are criminals sitting behind lycamobile it a scam avoid them. My 199 recharge is gone but my God i served will fight you all . Attached is there replied. Thank you for contacting Lycamobile. Unfortunately, we can see that your number is blocked because something went wrong with your last payment, maybe you tried to pay but you got a failure every time. For us to be able to investigate what has happened and to unblock the number, we need a picture of the bank card where we can see only the first 6 and last 4 digits that you used for the transaction and a picture of your valid ID card. To efficiently manage your account, we recommend installing the Lyca Mobile app, available on the App Store for iOS or the Play Store for Android. For more details on our offerings, plans, and services, please You can also reach our Customer Care Team Monday to Friday, 9 a.m. to 6 p.m. at 3332 from Lycamobile or 08-520 549 77, or access our chatbot, LIA, on our website for assistance. Kind regards, Kiran Lycamobile

Jag är verkligen tackar er på Lyca mobile SE. Jag köpt ett packet och tappat pin. Men med Lyca kundtjänst löstes på ett par minuter. Utmärkt

I called customer service after long time waiting they received my call and suddenly they disconnected I waited 2 hours . I sent emails but no answer. Customer service is very bad

Jag har haft i 1 år abonemang paket hos Lyca, efter ett tag började strul med internet sedan började ett antal telefonnummer strula med kan inte ringa, fast jag har en ny samsung telefon knappt 1 år, plus jätte bra täckning, skaffade ett annat abonnemang hos en annan operatör och samma telefonnummer som jag kan inte ringa från Lyca gick och ringa från den andra operatör. Sedan började samtal avbrytas under samtal flera gånger plus deras kundtjänst, ringt och meddelat detta flera gånger och dem säger att problemet är löst fast samma problem Jag har djupt ångrat mig under mina 12 månader att ha Lyca som operatör Jag varnar er ni som funderar att ha abonnemang hos Lyca, visst dem är billiga men till pris att du kommer inte kunna ringa samtal och internet strul. Stämmer inte alls vad dem säger att dålig täckning osv Dem skyller på Telenor nätverk osv.. Varning för Lyca Uppdatering ännu ett telefon nummer kan jag inte ringa Jag ringer samma telefonnummer från ett annat abonemang och funkar bra Återigen VARNING VARNING ALDRIG MERA LYCAMOBILE

Great Service!!

Åkte utomlands mitt SIM blev inaktiverat redan efter 50 dagar. blev medveten om det efter köp av nytt paket via Swish. Blev av med pengarna….datumet för köpet kommer jag inte ihåg exakt.

The agent was helped me well for my sim swap request

too many issues constantly. network service suddenly not working and their solution is for me to buy a new data plan instead of fixing the issue. account getting charged money wrongly for no reason. dont waste your time and money on this network and buy another one instead

I bought an eSIM, which I managed to activate, but unfortunately, when trying to make calls, it redirects to Lyca customer service. They ask me to enter the phone number, which I unfortunately don’t know as it was not included in the purchase email. Email support is not responding, and the chat doesn’t work either. I deleted e sim thinking that reinstalling will help but unfortunately qr code not working anymore. Now I need to figure out how to cancel this service so won’t get charged next month. Good luck..

My experience is only with eSIM. the process of getting an eSIM is quite easy but... if you switch to other phone it's a nightmare. To transfer the eSIM from one device to another while keeping the number will easily take you a week of work. You will need to get another physical SIM and put money on it!! They don't mention it on their website! They tell you to call customer service instead. That's for reason: if you know how painful the process is, you would never choose Lyca in first place. So at some point you will need to call them (their dial menu is another nightmare to go through, it takes a miracle to get connected to actual person). You will have to ask to get your new eSIM number (from the SIM card that yo are forced to buy) to be replaced with the one you already have and want to keep. The process is too complicated and too long! So if you are planning to stay forever with one device you don't need to worry about it, but if you change the devices every one and then, then look for other options, this is too much. To summarize, the GSM network and internet mostly works ok, the coverage is acceptable, not great, but acceptable, the packages and prices are ok, but the eSIM transfer is terrible. Until it's easier I will not recommended it. And btw since you operate in Sweden I expect to have Swish as an option of payment. I will not use my card information on your website. It doesn't feel safe and I don't want to deal with customer service again. UPDATE: Lyca is sending me request to share details with them, I don’t understand why. If something I said is untrue, you can address it in your response below. Please understand that you have such a potential to be the best option for subscription free model. You probably have the best prices for prepaid sim. The network seem to be working in most places, which is already quite an achievement in country like Sweden. I also used your network abroad in several countries and everything works smoothly. But the devil is in the details! Make the possibility of transfer to new phone more user friendly, something that can be done without calling you customer service. It should be fast and efficient. (Speaking about eSIM transfer). And fix your dial up menu, as it’s difficult ti navigate if you don’t give language option in the beginning of connection. It’s so weird process to get connected to actual person. It took me some time to figure out combination of numbers I need to press to get connected. And for the assistance with transferring eSIM to new device the actual person on the other side is necessary. The email response is taking too long. These are the times we live in: everything needs to be accessible fast. Don’t waste your potential! At the end I’m still pretty happy customer but I can’t recommend you for eSIM. Sadly. I have a new phone I want to switch to and I’m terrified even thinking about starting the process of eSIM transfer. Please make it work better. I really wish you luck!