Lyca Mobile SE Reviews

Katastrof ,ringer kundtjänst kan knappt sitt egna jobb

I signed up with them as they promised free roaming service for calls texts and data but my sim simply does not work outside Sweden and when I called about it they said I had to pay extra for roaming even though they promised it for free and then hung up on me.

Bilal hjälpte mig väldigt snabbt och effektivt med mina frågor och funderingar!

I’ve faced continuous issues with my Lyca Mobile Sweden SIM not working while roaming in Europe, including Denmark. This has caused major inconvenience during travel. Customer support has been extremely slow and unhelpful. Although the standard response time is claimed to be five working days, I’ve waited over two weeks with no real resolution. I have a complaint number #364934287, but based on this experience, I no longer expect effective support. The service quality and complaint handling are far below acceptable.

Well done 👍 Bilal, My sim was damaged Bilal helped me to swap it to new Sim.

Behövde köpa eSIM i akutärende, pengarna drogs men simkortet funkar ej. Oseriöst företag -- undvik!

I am shocked by how badly Lycamobile treats its customers. I subscribed to a plan that I later wanted to cancel, and I tried to stop the auto-renewal via their live chat. What followed was the worst customer service experience I've ever had — and I say that as someone who works with customers myself. I spoke with an agent named Bilal. Instead of helping, he: Replied inconsistently and often ignored my messages. Never confirmed if the auto-renewal was actually cancelled. Laughed at me and wrote “hahahah” when I expressed my frustration. Told me to “take it easy” — like this was a joke. Tried to end the chat without resolving anything, then claimed he needed “verification” but hadn’t even asked me any questions until the very end. I provided my full name and date of birth, but they sent an OTP to a SIM that has never worked — and refused to send confirmation by email, even though it was on file. I have screenshots of the entire chat. This is not a joke. I’m not exaggerating. If I behaved like that at my job, I would be fired immediately. It's not just bad service — it shows a total lack of basic human respect. Lycamobile has made it nearly impossible to cancel a subscription, and then sends you in circles when you try. The only reason I’m writing this is to warn others. If you care about your time, money, or being treated with basic decency — stay away from this company. I expect Lycamobile to respond to this publicly and confirm that the subscription and auto-renewal for +46 727 720 890 has been cancelled.

Skräp, köp inget av dessa banditer. Jag ska se om jag kan få tillbaka pengarna via banken. Om inte så tar jag den smällen. Dumt av mig att inte läsa på ordentligt om Lyca innan jag gjorde köpet.

حسن استجابة ومعاملة السيدة التي تكلمت معي

i have very nice experience...layca sim.

lyca review botten som svarar folk här på trust pilot säger både till folk att de skickat mer into till dem och även ber folk maila till trustpilotreview at lycamobile.com, det har gått ett par veckor nu och inget har blivigt gjort med mitt ärende, inte fått något mail alls ifrån trustpilotreview at lycamobile.com även fast jag mailat direkt till den mailen och även deras support mail cs at lycamobile.se kontakta dem via chat är helt omöjligt ifall du inte har ett mobil nummer hos dem att logga in med vilket är absurt man bör kunna logga in med sin mail som kontot är knutet till hur skall man annars komma åt sitt konto om telefon nummret inte fungerar? det är så sjukt hur de tycker de kan bedriva en mobil tjänst på det här sättet, de ända svaret jag fått från deras support var nyligen att de kan inte lägga om ett esim till ett fysisk sim? det är tydligen supper svårt för dem att lägga om ett konto till ett annat nummer och lägga den informationen på chippet i sim kortet, för någon som jobbar med liknande så kan ja säga att det är inte speciellt svårt och helt sjukt att ni hellre skapa krångel för era kunder och be dem säga upp avtalet och göra om hela processen igen istället för att enkelt åtgärda felet, med två veckors värdelös eller mer av obefintlig service så kommer jag ju absolut inte att lägga en ny beställning hos er när och om jag väl blir av med den nuvarande, tycker även det är helt sjuk att Trustpilot erbjuder företag att kunna besvara kunder med AI bottar, och även tillåter AI konton att skriva bra kommentarer till företag, all "trust" i "trustpilot" försvinner pga det.

I asked if I can remove my current package and start next package as I bought the same bundle i couldn’t use the data. So to use it i contacted customer service, they said it will take two hours but its been more than 2 days. I have contacted again but still no help 👎🏼👎🏼

Ordered an e-SIM, payment cleared, but I received nothing. Not even a confirmation email. Wrote to customer service, but other than the automatic response, no answer. I'm going to my bank to get my money back. Truly awful company. I paid for something and got nothing. They're literally scammers. Edit: As you can see, they reply to reviews, but don't let that fool you. It's part of the scam to pretend they care. They don't. I sent them the information they requested within minutes, received no acknowledgement, no response, no help. Nothing, and it's been days. Update: They finally resolved the issue, which I still don't understand why was an issue in the first place. I ordered an eSIM specifically so I don't have to wait for postage and shipping, it was supposed to be basically instant, but instead it took weeks. I should've gone with a physical SIM through the mail, it would have been much faster.

Jag har försökt få kontakt med Lyca i ca 5 timmar idag Det roligaste var när jag suttit i Live-chatt kö i 1h 44min för att sedan bli bortkopplat så fort jag kom fram till en agent. tydligen hade man bara 13 sekunder på sig att beskriva sina problem innan dom sa att jag var inaktiv för länge.

The agent who her name was Eccee, was very professional and helpful . Thank you for your help. Best regards

Am so happy, I can call and I also have internet connections with my Lycamobile number thanks! Acen

Was a good experience

The price is affordable. However, the network quality is poor, the personal login page and the renew plan is not friendly and sometimes not working, the customer service is not that much helpful, the solution provided is delayed or totally poor, and you do not provide refunds on time or at all, I have to call each month for the same problem, and I have to wait an hour to talk to the customer services.