Review summary

Luxe Collective Fashion has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.

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EK

ELENA KOUTSOULI

1 out of 5 stars
Shopping with Luxe Collective has…

Shopping with Luxe Collective has turned out to be the most frustrating and stressful shopping experience for me. You couldn’t have done worst. I regret placing my order and definitely won’t do it again. You have received my returned order #61408 (returned items RMA #2FJVTWMX) on 2025/05/07 and till today 2025/07/01 my refund has never been completed, although you claim to initiate the return process within 5 working days. No further information was provided to me till today, almost 2 months later, regarding the status of my refund. You won’t even answer my everyday emails. I won’t quit till the funds are issued back to my original payment method. Please resolve this issue as soon as possible. Elena Koutsouli

P

PJB

1 out of 5 stars
Did not return my item

Had a ring consigned with them until their business closed. They emailed to say they would send it back to me. Weeks have gone by and obviously there is nobody to contact so basically they’ve kept the ring and there’s nothing I can do about it.

ML

Mushi Le

5 out of 5 stars
Ive sent my bag in for consignment and…

Ive sent my bag in for consignment and since they closed down, my bag still havent yet returned to me. It has been a month and a half now and no bag!!!!

TA

Take A Bow Performing Arts Cen

1 out of 5 stars
SCAMMMMMMMMMMMM THESE ARE HORRIBLE…

SCAMMMMMMMMMMMM THESE ARE HORRIBLE PEOPLE LOOKING TO TAKE ADVANTAGE OF ALL OF US DO NOT BUY ANYTHING FROM THEM MY CREFIT CARD COMPANY MADE A REPORT AGAINST THEM HOPING TO FINALLY SHUT THIS FRAUD PLACE DOWN

Company details

Fashion & Beauty

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No description available yet.

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All reviews

100 total • Write a review

Showing 51 - 60 of 96 reviews
CA
5 out of 5 stars

arrived very quick day after i ordered…

arrived very quick day after i ordered and came boxed

Date of experience: March 3, 2025

DM
5 out of 5 stars

Outstanding service!

Outstanding service!! Efficient - arrived in record time and the merchandise was impeccable. Very impressed with my first interaction with Luxe Collective!!

Date of experience: March 1, 2025

H
2 out of 5 stars

Wouldn’t recommend for selling pre-loved items

I attempted to sell my designer bag via this service. You are asked for photos of your bag from every angle, I took these and clearly highlighted the defects on the bag via the photos as requested. Luxe made me an offer and I promptly sent over my bag. I then received an email stating my bag had been rejected due to some scratches (that I had clearly indicated in the photos I first sent over). I then had to pay a £20 fee for the bag to be returned back to me. I wouldn’t have sent the bag if I thought it would be rejected and I’d have to pay the return fee. I had clearly disclosed the defects via the photos I submitted, so the rejection was unexpected. Despite being unhappy with the outcome, I have given an additional star as the process is straightforward enough and communication was OK.

Date of experience: February 27, 2025

MT
1 out of 5 stars

Dear Ben if you see this review please…

Dear Ben if you see this review please reply. Firstly I can’t fault getting a response back , but the question is never answered and then I’m asked to review the service WHAT SERVICE.Bag to sell and sent photos many you will get a quote nothing. Several emails later still nothing, sent more info still nothing, it asked for my bank details via a PayPal account . I explained do not have one ( nothing back) just more feedback requests. So a waste of my time, in fact it would take 2 mins to call me to clear things up. This company came highly recommended so I’m at a loss to why no help

Date of experience: February 24, 2025

BG
1 out of 5 stars

Bought a Louis Vuitton bag from them in…

Bought a Louis Vuitton bag from them in December and kept it boxed for a few weeks to give as a present to my wife . Upon opening the parcel was an awful smell like it has been stored somewhere really musky. I got in touch with the company and was told I was just over the return date and they couldn’t accept the bag back . Even though in my eyes it was faulty because it can’t be used . We have since had the bag professionally cleaned and still unable to rid it from the smell I’m sure they would have been aware of this before we purchased it . They don’t seem to care for their customers. now we are left with an expensive smell that we are unable to sell on . I will not be using your services again and will deter anyone else that I know

Date of experience: February 21, 2025

LT
5 out of 5 stars

10/10 Absolutely would recommend

I always use Luxe collective to sell and purchase used luxury items. They are fab - customer service is 10/10, they are friendly and reliable and i can always trust them to give me a good price and great deals on items. I will always be a loyal customer to them!

Date of experience: February 21, 2025

B
5 out of 5 stars

🌟🌟🌟🌟🌟

This is my first time purchasing with Luxe Collective, I purchased the Louis Vuitton Keepall 60 Monogram Dufflebag and I’m really happy with it! The condition of it looks brand new! 😊 I also sold a MCM Dufflebag to them & a MCM backpack. I’d also like to say their customer service are spot on and really helpful! Thank you Luxe Collective 🤝

Date of experience: February 17, 2025

SB
5 out of 5 stars

Great experience, amazing value

This was my second purchase from Luxe Collective. Both of my experiences were superb. Shipping was so fast and the items are amazing! They were in excellent condition and honestly the price was a steal! Thank you!

Date of experience: February 14, 2025

ls
5 out of 5 stars

Prada bag

Beyond impressed with this wonderful company . My first purchase a gift my daughter , the bag looks brand new. The service has been amazing super fast delivery. I wouldn’t hesitate in using this company again and would recommend to friends and family .

Date of experience: February 14, 2025

C
1 out of 5 stars

After several emails saying they were…

After several emails saying they were looking for items I sent really good items over, spent time sorting it all and registering etc to be told no offer I was going to put this towards a Chanel bag on the site but will have to go elsewhere now!

Date of experience: February 12, 2025

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