Review summary

Legal advice services has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about expensive and customer service.

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Based on reviews, created with AI

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DR

Dan Rodgers

1 out of 5 stars
Shockingly bad - no longer trust Which?

Shockingly bad and completely ruined my perception of Which? as an organisation. Advice was next to useless, ended up paying for 3 years because I was UNABLE TO CANCEL. The website simply doesn't work for cancellations and couldn't get help. The only way I could find to stop paying them was to change the payment method to a virtual card and then freeze the card so the payment couldn't go out! It's crazy that Which? of all people would not make it easy to cancel their service and effectively stole £200 from me because I wasn't able to cancel! Really disappointed and expected so much better from Which?

AN

Andrey Nikulin

2 out of 5 stars
Somewhat helpful to give basic advice…

Somewhat helpful to give basic advice and that is all. They refuse to look at the documents! Membership cancellation process is excessively complicated!

H

HUMBERTO

1 out of 5 stars
The greed of which legal is no different from the greed of other companies

We are four leaseholders in a Victorian house which was converted to 3 flats plus a basement/garden flat. We had a horrible managing agent but got the RTM last year. We hired a new managing agent. We are just four people trying to manage a place on our own with the help of a managing agent who will follow our instructions unlike the previous agent who saw as as cows to be milked and invented all sorts of overcharged jobs to do so they could have a nice commission. We are not a commercial company. We have no profits. I joined which legal and booked an appointment. They cancel it the day before the appointment saying they don't advise RTMs and we should look for a solicitor. Well, if we could afford a solicitor we wouldn't join which legal to begin with. It's disgraceful that Which, the self proclaimed champion of consumers, sees a RTM as some sort of company when we are really just consumers like everybody else. We are somehow survivors from a bad business relation. But which will not advise us. The hipocrisy of it is shocking. RTMs were created so consumers could make their own decision instead of being under the rule of awful managing agents.

LS

Lizzie S

1 out of 5 stars
Not worth it

The lady assigned to me barely listened to what I had to say and kept cutting me off when I was speaking. She wasn't interested in going into the details of my situation and just gave generic 'advice' that I already knew and is widely available for free on the internet. Such a waste of time and money. I ended the call early and didn't ask all the questions I wanted to ask because the conversation wasn't going anywhere. No point speaking if I keep being cut off. It's not worth the money or the time in my opinion. There are so many other better and free options available online.

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Showing 41 - 42 of 42 reviews
W
3 out of 5 stars

Excellent service

Excellent service, did an amazing job with my long-standing tenancy agreement problem. They pointed me in the right direction and even my landlord is now as happy with the outcome as I am.

Date of experience: April 11, 2019

BP
3 out of 5 stars

Great for consumer issues.

I have only been member for a short time and my first Contact made me aware that this service is for consumer issues not and not for general legal advice. Having said that some advice was forthcoming which did prove useful.

Date of experience: November 14, 2018

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