Jpauto has room for improvement based on customer feedback. Customers particularly appreciate service and quality, though some mention concerns about customer service.
Ordered on 24, and carrier didn't get it until 29, expecting shipment to be a week late, having to push back schedule is...Read more
I got the part I needed at a very reasonable price. Shipped and received very quickly. Happy customer!
Sent the wrong product then insisted they sent the right product even after me sending pictures of the wrong item that s...Read more
Wrong part. Won't answer my request for refund. Only way to contact seems to be email they don't respond. Did anyone ...Read more
This place is a rip off !!! He told me he refunded me for the first part and got me to order again......stupid me ! I have contacted the authorities and my bank to try and get my $1200 back ! Don't use them !
Had a great experience with JP auto .I will recommend to other if you in need of an auto parts for your vehicle . They deliver on time thanks to Fed ex as well.. will indeed used them again
Read John Lewis review, he is right on the money. JP took my money and received nothing. Same person, Shawn Miller took my money thru gateway -GLUCKMAN. With last name Miller you wouldn't think he would have a Asian accent. He won't answer the phone 707-474-8029 and like John said in his review there's No business in Redondo Beach ( where money was sent). John I wish that I saw your review before they took my $405, but I'm going to FIGHT to get my money back. The only thing I can say is read reviews before you spend your money.
Ordered a set of headlights and the product was listed as bulbs included. Bulbs didn't come with the headlights so I emailed them and they replied saying the bulbs weren't included in the warranty. It wasn't a warranty issue, it's getting what I paid for and I did not get what I paid for. Not buying from them again.
Trying to get my order. They took the money thru gateway/Glutman auto parts in redondo beach california. There is no business in redondo beach, ca! placed the order with Shaun Miller JP autpsales in California. They do not answer the phone. They are listed in California 707-474-8029. No answer in NJ phone #347-749-2619.
I ordered the part on 6/5/2023, went to check tracking and no information on the tracking. I contacted the number not working as well as no response from email. It is now 6/14/2023 and still no reply or information . My card was charged for the part. I am going to file a complaint with the BBB and File a police report.
Waste of time and money! You can’t get in touch with the company! They do not reply to emails and the phone number they give is not working. They take the money right out of your account when you place an order. I never received the order!
Great product. No complaints. Will definitely use If needed in future.
Very poor customer service. Ordered a part. Tried to cancel the order for 3 days. Then it shipped out and I get a message that it's to late to cancel. Complete bs
Don't buy from this place..you can not call them. And you won't get a refund
2 weeks after return and still no refund. Considering legal action. Do not order from JP even if they are cheaper
Hard to get a hold of took my money sent the wrong headlights for my van fedexed them back , I need my money wonder how long it will take to get it back not a happy customer
AMAZING !!!! Ten days from order to delivery in Australia. They even corrected the part number I had once i supplied them my VIN. Payment by Paypal. They source new and secondhand Japanese parts from Japan (not Dubai like some of their competitors which adds another ten days to delivery time) Cannot rave enough. Best thing ever.
I ordered a towing mirror for my 2012 Silverado 2500 HD. I’n my hast to order it i ordered the driver side but actually needed the passenger side. When I realized my mistake I sent an email to their support team. I was provided a RMA and shipping label within a couple of days. There was questions asked and no fussing. JP Auto came through. The correct mirror has been ordered and shipped already. Thank you JP Auto for providing great service. I will be ordering from you again.
Stay away, far away from this shell company. Thank goodness I used PayPal because these guys had scammer written all over them. Was able to get my money back.
I ordered a pair of headlights as received one.
WARNING!!!!!! STAY AWAY FROM THUS COMPANY RIPPING PEOPLE OFF.ORDERED A MIRROR BEEN A MONTH STILL NO PACKAGE.THEY GAVE FEDEX TRSCKING BUT FEDEX HAS NO PACKGE STAT Y AWAY !!!!!
I hate this company! I wish I looked at the reviews before ordering... I really need a mirror, ordered through them and after about 10 days I emailed them for a tracking number or expected delivery and 2 more days later got an email saying they don't have the part. They said they will refund me but now I lost like 2 weeks of time. Not cool!
I'll keep it simple also There chat is a joke Can never talk to a real person there Stay away from these people
Wouldn’t even rate it a star they do not respond till about a week later basically called me a liar about purchasing from them when I had the email confirmation that I did will not give me a refund cause guess what I didn’t buy anything when I clearly returned it back to them this place is a joke never again will I purchase anything from them
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